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Fairmont El San Juan Hotel

Upscale beachfront resort with spa, near Carolina Beach

  • Free WiFi
From
$365

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1 / 148Fairmont El San Juan Hotel
6063 Isla Verde Avenue, Carolina, 00979, Puerto Rico
7.8.Good.
  • Quick easy check in, spacious room, great shower and bathrooom. Bed is firm with feather…

    Jul 24, 2021

  • Hotel was absolutely beautiful. The pool was amazing. Close to the beach literally…

    Jul 21, 2021

See all 911 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Convenient
Dining options
Quiet
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 388 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 poolside bars
  • Full-service spa
  • 4 outdoor pools

Feel at home

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

What’s around

  • In Isla Verde
  • The Mall of San Juan - 3.2 mi / 5.1 km
  • Museo de Arte de Puerto Rico - 4 mi / 6.4 km
  • Plaza las Americas - 5.6 mi / 9.1 km
  • Puerto Rico Convention Center - 5.8 mi / 9.3 km
  • Castillo San Felipe del Morro - 8.4 mi / 13.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed, Accessible, Ocean View (Roll-In Shower)
  • Room, 1 King Bed, Accessible, Ocean View (Roll-In Shower)
  • Room, 1 King Bed, Accessible, Ocean View (Roll-In Shower)
  • Deluxe Room, 2 Queen Beds, Balcony
  • Deluxe Room, 1 King Bed, View
  • Deluxe Room, 2 Queen Beds, View
  • Fairmont, Room, 1 King Bed
  • Fairmont, Room, 2 Queen Beds
  • Suite, 1 Bedroom
  • Junior Suite, 1 King Bed
  • Suite, 2 Bedrooms
  • Suite, 1 Bedroom
  • Deluxe Room, 1 King Bed, Balcony

Location

6063 Isla Verde Avenue, Carolina, 00979, Puerto Rico
  • In Isla Verde
  • The Mall of San Juan - 3.2 mi / 5.1 km
  • Museo de Arte de Puerto Rico - 4 mi / 6.4 km

What’s around

Landmarks

  • In Isla Verde
  • The Mall of San Juan - 3.2 mi / 5.1 km
  • Museo de Arte de Puerto Rico - 4 mi / 6.4 km
  • Plaza las Americas - 5.6 mi / 9.1 km
  • Puerto Rico Convention Center - 5.8 mi / 9.3 km
  • Castillo San Felipe del Morro - 8.4 mi / 13.4 km
  • El Yunque National Forest - 15.3 mi / 24.6 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

At a glance

Hotel size

  • This hotel has 388 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 4:00 PM-1:30 AM
  • Check-out time is 11:00 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 22.30 per day; includes in/out privileges)
  • Onsite valet parking (USD 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Onsite garage

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • To-go breakfast daily (surcharge)
  • 4 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Personal motorized watercraft on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby

Working away

  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 40000
  • Conference space size (meters) - 3716

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 4
  • Year Built - 1958
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Sign-language-capable staff
  • Lowered electrical outlets in bathroom
  • Grab bar - in shower

Languages Spoken

  • English
  • German
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch LED TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Well & Being Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Cana by Juliana Gonzalez - This restaurant specializes in Caribbean cuisine. Guests can enjoy drinks at the bar.

El Bistro - This coffee shop serves breakfast and light fare. Open daily.

Chandelier Bar - This lobby lounge serves light fare only. Open daily.

Wine Bar - Onsite wine bar. Open daily.

Aquarelle - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Tennis on site
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • El Resort & Hilton Hotel
  • El San Juan Hotel Curio Collection Hilton Carolina
  • El Hotel Curio Collection Hilton
  • El San Juan Curio Collection Hilton Carolina
  • Juan Curio Collection Hilton
  • El San Juan Casino Hilton
  • Fairmont El San Juan Carolina
  • Fairmont El San Juan Hotel Resort
  • Fairmont El San Juan Hotel Carolina
  • Fairmont El San Juan Hotel Resort Carolina
  • El San Juan Hotel Curio Collection by Hilton
  • Fairmont El San Juan Hotel (Opening January 2020)
  • El San Juan Resort & Casino Hilton Hotel
  • El San Juan Hotel Casino
  • El San Juan Hotel Isla Verde
  • El San Juan Hotel Puerto Rico
  • El San Juan Resort And Casino
  • El Resort & Casino Hilton Hotel
  • El San Juan Hilton

Optional extras

Early check-in can be arranged for an extra charge of USD 150 (subject to availability)

Late check-out can be arranged for an extra charge of USD 150 (subject to availability)

Self parking costs USD 22.30 per day with in/out privileges

Valet parking costs USD 28 per day with in/out privileges

To-go breakfast is offered for an extra charge of USD 35 for adults and USD 20 for children (approximately)

Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Service animals exempt from fees

Policies

Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: 20 percent of room rate

Resort fee inclusions:

  • Pool access
  • Beach access
  • Beach towels
  • Health club access
  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Fairmont El San Juan Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 22.30 per day. Valet parking costs USD 28 per day.
  • Yes, there are 4 outdoor pools.
  • Yes, pets are welcome. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees.
  • You can check in from 4:00 PM - 1:30 AM. There's a charge of USD 150 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of USD 150 (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there are 4 onsite restaurants, featuring beachfront dining and Caribbean cuisine. Nearby restaurants include Platos (4-min walk), Piu Bello Gelato (4-min walk), and Mi Casita (4-min walk).
  • No, this resort doesn't have a casino, but Sheraton Casino (9-min drive) and Casino del Mar at La Concha Resort (11-min drive) are both nearby.
  • Have fun with onsite activities like snorkeling and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes aerobics , volleyball, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Fairmont El San Juan Hotel also has 3 poolside bars, 6 bars, and a nightclub, as well as a fitness center, spa services, and a garden.
7.8.Good.
  • 10.0.Exceptional

    Beautiful hotel and resort. Friendly staff. Would return.

    4 night family trip, Jul 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Awesome place to be

    I LOVED EVERY MINUTE OF BEING IN THIS HOTEL!

    Akeel, 3 night trip, Jul 9, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Great but no so great at the same time

    So where do I start because I really had both great and not so great experiences so just want to share for you to make your own decisions. For starters the people were very nice and if you sought them out the majority of the staff does try to help but does not go above and beyond that you may expect from a 5 star hotel. Taxis and shuttles…this was a disappointment for me because you need taxis to go everywhere. There’s no good process at the hotel. I had the experience where I was given phone numbers to call to get a taxi but the numbers were Spanish speaking only which is hard for international travelers otherwise you need to wait for a taxi to drop off at the hotel. The hotel itself does not have a shuttle to the airport or a process to help you get to the airport for international travelers which again does not align with 5 star hotels. The pools and beach access are gorgeous and well kept but the poolside bathrooms are not well cleaned and unkempt. I walked in twice and each time I walked out for conditions that were just not sanitary. The restaurant choices are very good at the hotel and you won’t be dissapointed . Lastly, it was disheartening to have hotel staff up charge me and if I had not noticed I would have over payed greater than 50% of the time. The staff take advantage that there are no menus so they give you a price so be sure to check the online menu to assure you are not being overcharged.

    3 night trip, Jun 18, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    too expensive not worth it

    Front desk personnel rude , too expensive for what they offer ,charges fees ridiculous the your concuerge person very rude disrespectful we went three times to his offuce all the time in the phone let us wait 30 minutes outside saying ahe was busy we never vkke back there are kore hotels around better rate and more beautiful and breakfast included, very very expensive its mit worth it

    William, 3 night family trip, Jun 15, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Terrible experience

    My experience was terrible both with the Fairmont El San Juan and hotels.com. Even though my reservation was paid for, when I got to the hotel the front desk attendant said they had overbooked for the night and were not honoring reservations made through third parties like hotels.com. We arrived at 1am. The attendant said we could either wait until 3am to see if they had no shows from locals who booked in person earlier, or find accommodations elsewhere. We asked if there was a manager who could reconsider. At that point, the manager walked out of his office, introduce himself, and told us he would not release any rooms until 12pm even if they were available, and asked us to find accommodations elsewhere. He was very arrogant and rude. We tried to reach hotels.com. At 2am hotels.com representative told us through chat they tried fixing the problem with the hotel, but we’re unable to. They refunded us. But at that time prices were 3 times higher. They didn’t give us any additional compensation. Hotels.com said they would call, no one ever did. We call later to complain. They gave us a miserable $100 for the inconvenience. Our reservation was initially about $3,000 for 3 nights. I can’t believe our time, money and business was so poorly valued by both business. Very disappointed

    eva, 3 night trip with friends, Jun 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    It's nice

    The hotel is nice and pools are lovely. I wish it was a non-smoking hotel. In my opinion, smoking pot indoors is as bad as cigarettes.

    3 night trip, May 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Stay for a night or two

    This was the perfect end of my trip to Puerto Rico stay. The hotel was nice but many of the restaurants and bars weren’t open but the service was cool. Nice hotel with great drinks and beach

    Georgina, 1 night trip with friends, May 18, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    They literally have to get their accounting team to do a simple math when I was checking out . They stole my money and charged me for restaurant when I wasn’t even there . They charged my Card for a deposit , said it didn’t go trough and I had to pay another deposit cash . And at the end I left with nothing but I paid 600$ for Incidentals deposit for 3 nights . Be careful and if you have the opportunity , just look for another hotel. Very unprofessional. I had to worry about charges while I was on vacation and it’s not something that I want for anyone .

    Armel, 3 night business trip, May 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great choice

    Amazing service, amazing room. Loved my stay

    Sydney, 3 night trip, May 15, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Hotel great but new clients aren’t

    Stayed here many times in the past 20 years. This time was the only time I saw other quests being unruly. Very disappointing but on 3 occasions saw police and staff had to get involved in 3 separate Incidents. Hotel is great but the people who are now staying here seem to be lacking class.

    Jeffrey, 3 night trip with friends, May 12, 2021

    Verified Hotels.com guest review

See all 911 reviews