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El San Juan Resort & Casino, A Hilton Hotel, Carolina

4 stars
6063 Isla Verde AvenueCarolina00979Puerto Rico, 855-239-9397
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Good3.7 / 5
Location
Great location
Service
Fantastic service
Cleanliness
Could use a good cleaning
WiFi
WiFi system needs upgrading
798See all 798 Hotels.com reviews
From 2,931 reviewsTripAdvisor Traveller Rating

El San Juan Resort & Casino, A Hilton Hotel, Carolina

Hotel Info: 855-239-9397

from $119
  • Main Tower Deluxe Two Queen Beds
  • Main Tower Deluxe King
  • Ocean Villa
  • Garden Lanais King
  • One Bedroom Suite, One King Bed
  • One King Accessible With Bathtub
  • One Bedroom Suite, Two Queen Beds
  • Junior Suite, One King Bed
  • Two Bedroom Suite
  • Garden Lanais 2 Double
  • Main Tower King
  • Room, 1 King Bed, Accessible
  • Suite
  • Casita King
  • Royal Suite, Ocean View
  • Main Tower Two Queen Beds

At a glance

Key facts

Hotel size

  • This hotel has 386 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Babysitting/childcare

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • El Resort & Hilton Hotel
  • El San Juan Casino Hilton
  • El San Juan Resort & Casino Hilton Hotel
  • El San Juan Hotel Casino
  • El San Juan Hotel Isla Verde
  • El San Juan Hotel Puerto Rico
  • El San Juan Resort And Casino
  • El Resort & Casino Hilton Hotel
  • El San Juan Hilton

Policies

Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted. For more details, please contact the office using the information on the reservation confirmation received after booking.

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 19.98 percent of room rate

Resort fee inclusions:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of USD 75

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 16.73 per day with in/out privileges

Valet parking costs USD 22.30 per day with in/out privileges

Breakfast is offered for an extra charge of USD 27 per person (approximately)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities
Food and drink
  • Breakfast daily (surcharge)
  • 9 restaurants
  • Swim-up bar
  • Room service (during limited hours)
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Swim-up bar
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Casino
  • Nightclub
  • Beach umbrellas
  • Pool sun loungers
  • Spa tub
  • Beach towels
  • Pool umbrellas
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built 1959
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

La Piccola Fontana - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.

KOCO - This restaurant specializes in Caribbean cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Aquaire - This poolside restaurant specializes in international cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Yamato - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Galeria Trattoria - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Recreation

On Site

  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

El San Juan Resort & Casino, A Hilton Hotel, Carolina’s small print

Also known as

  • El Resort & Hilton Hotel
  • El San Juan Casino Hilton
  • El San Juan Resort & Casino Hilton Hotel
  • El San Juan Hotel Casino
  • El San Juan Hotel Isla Verde
  • El San Juan Hotel Puerto Rico
  • El San Juan Resort And Casino
  • El Resort & Casino Hilton Hotel
  • El San Juan Hilton

Policies

Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted. For more details, please contact the office using the information on the reservation confirmation received after booking.

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 19.98 percent of room rate

Resort fee inclusions:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • In-room safe
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of USD 75

Late check-out can be arranged for an extra charge of USD 75

Self parking costs USD 16.73 per day with in/out privileges

Valet parking costs USD 22.30 per day with in/out privileges

Breakfast is offered for an extra charge of USD 27 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 798 reviews

El San Juan Resort & Casino, A Hilton Hotel, Carolina
Fair2.0 / 5
Puerto Rico
The hotel is under restoration which I was not aware of. The night club and one pool was closed. The lobby was closed. Though, The service is great.
3 night romance trip
El San Juan Resort & Casino, A Hilton Hotel, Carolina
Excellent4.0 / 5
tropical view
Short stay. Room could use some updating. Friendly and helpful staff. the pool was great! did not like the no shorts in the lobby after 7pm. You're on a tropical island of course you wear shorts.
1 night trip
El San Juan Resort & Casino, A Hilton Hotel, Carolina
Poor1.0 / 5
Nasty hotel and staff
Room was very dirty. I found a dirty sock under my bed cover. When I went to the guests' office to address the issue, I was offered a cup of coffee or breakfast, as if I was a hungry begger. I will never patronize this hotel again. Kettly
3 night trip with friends
El San Juan Resort & Casino, A Hilton Hotel, Carolina
Good3.0 / 5
Surprise, renovations !
We went there based on the pictures of the hotel including the views of the pool. When we arrived we learned that there was a bunch of renovations going on from the casino, main lobby, outside entrance, and pools.
4 night trip with friends
El San Juan Resort & Casino, A Hilton Hotel, Carolina
Good3.0 / 5
Hotel under renovation
Was not informed prior to booking that whole hotel was under renovations. Swim up pool and bar were closed. Room was advertised as having a balcony which it did not and when asked to upgrade all of the rooms with balconies were under construction. Beautiful beach and great service on beach. Staff was very attentive and always pleasant. Just wish we would have known about construction.
3 night romance trip

See all reviews

El San Juan Resort & Casino, A Hilton Hotel, Carolina

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