Copal Tulum Hotel

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2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/patio

Overview of Copal Tulum Hotel

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Copal Tulum Hotel

4.5 star property
Luxury hotel in Tulum with 2 outdoor pools and spa

8.2/10 Very good

438 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Calle Ixchel sn, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Restaurants and pool bar
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness centre
  • Room service
  • Massage/treatment rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • Tulum National Park - 3 min drive
  • Playa Paraiso - 9 min drive
  • Tulum Beach - 13 min drive
  • Tulum Mayan Ruins - 17 min drive
  • Gran Cenote - 10 min drive
  • Sian Ka'an Biosphere Reserve - 30 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 111 min drive

Restaurants

  • Curry by Po Thai - 15 min walk
  • El Vegetariano - 16 min walk
  • La Parrillada - 16 min walk
  • Batey - 17 min walk
  • Le Bistro - 17 min walk

About this property

Copal Tulum Hotel

4.5-star luxury hotel
A poolside bar, a terrace and a firepit are just a few of the amenities provided at Copal Tulum Hotel. Indulge in a sports massage, a body treatment and aromatherapy at The Healing Spot, the on-site spa. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 2 outdoor pools
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), concierge services and tour/ticket information
  • Massage treatment rooms, a lift and a 24-hour front desk
Room features
All 85 rooms include comforts, such as premium bedding and laptop-compatible safes, in addition to perks, such as Laptop workspace and air conditioning. Guests reviews speak well of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Memory foam beds and down duvets
  • Bathrooms with rainfall showers and hairdryers
  • 43-inch Smart TVs with Netflix and satellite channels
  • Private gardens, a personal chef and ceiling fans

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 85 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • Restaurant
  • Poolside bar
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Handrails in hallways
  • Handrails in stairwells

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 43-inch Smart TV
  • Satellite TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Memory-foam mattress

What to enjoy

  • In-room massage
  • Deck or patio
  • Garden

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Chef

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

The Healing Spot has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Breakfast costs between MXN 320 and MXN 320 for adults, and MXN 320 and MXN 320 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Does Copal Tulum Hotel offer free cancellation for a full refund?
Yes, Copal Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Copal Tulum Hotel?
As of 5 October 2022, prices found for a 1-night stay for 2 adults at Copal Tulum Hotel on 21 October 2022 start from €134, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Copal Tulum Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Copal Tulum Hotel?
Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Copal Tulum Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Copal Tulum Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Copal Tulum Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Copal Tulum Hotel and nearby?
Copal Tulum Hotel has 2 outdoor pools and a spa, as well as a 24-hour fitness centre and a garden.
Are there restaurants at or near Copal Tulum Hotel?
Yes, there's an on-site restaurant. Nearby restaurants include Curry by Po Thai (15-min walk).
Does Copal Tulum Hotel have any outdoor private spaces?
Yes, every room features a deck or patio and a garden.

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Amazing stay!
We absolutely loved our stay at the Copal Tulum Hotel. The place is absolutely gorgeous, with both swimming pools beautiful (an infinity pool at the top of one of the floors and another pool surrounded by greenery). We had a room with its own pool, but we used the other pools more. All members of the staff were super helpful, and the food at the restaurant was great.
Yebga, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel room stunk. Literally. It was a mixture of dampness and/or cleaning product. We got used to it to a degree, but it was always noticeable. We also had a room with a connecting door to a neighbouring suite. The door might as well have been made out of paper -- sound travelled so easily and was a major disturbance for us. The family next door was not unduly noisy or anything, but one could hear everything that was happening there. Otherwise, the hotel was reasonably pleasant and the staff was friendly, courteous, and pleasant.
Matthew, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing experience. Staff was very helpful and kind.
Jose, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

The perfect Oasis!
This hotel was wonderful, the perfect place to restore your energy. It’s a escape from the night life and tucked away. The arrival to the hotel is smooth, the green juice is amazing. Checking in is slightly slow but that’s because they would like to provide guest with attentive service and ensure they understand all that the hotel has to offer. Check out the restaurants, they are delicious and reasonably priced. The massage service is nice, if you don’t mind an outdoor experience.
TOYA, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great service from the staff and excellent ambience in the hotel. The rooms are awesome with very comfortable bed. The location is not the best but i think works for you if you rent a car. Kudos for Claudio and Brissel, Great service Guys !
Isaac, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing
The staff was amazing and the hotel was beautiful and well kept. The food at the restaurant was also pretty great as well. Definitely recommend the room with the private jacuzzi.
Chantal, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brittney, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tulum
Hands down one of the best hotels I’ve ever stayed in. Everyone was so welcoming, very helpful and attentive to each and every guest. The rooms were super clean, the staff was very friendly. 2 amazing restaurants on the property. Very Close to local shops, the city, & the beach.
Natalia, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Chris, 4-night trip
Verified Hotels.com guest review