4/10 Fair
May 2, 2022
No. Go somewhere else.
Disappointed. I booked a suite for my family of 4 for 2 nights. After check in and on the way to the room, I noticed terribly dirty lobby and hall floors, as though our hadn't been vacuumed all week. Fine, but it stayed that way until we checked out. After getting out of the elevator, the first thing we saw was a window sill seat covered in greasy crumbs and hand smears. Fine, but it stayed there all weekend. Upon arrival to my room, I noticed that the top blanket on the king bed was covered in black animal hairs! All over. Gross. There were two towels for all of us, even though there were 4 registered guests. They couldn't deliver the extra towels, we picked up from the lobby. Then we opened up the sleeper sofa to find a bedspread with brown smears on it and a whole lot of food crumbs that had been folded up into the couch. It had obviously not been changed so we stripped the blankets and requested clean ones. It was 6pm and the front desk said housekeeping had left for the night and they didn't have any sheets available. Seriously, that's a thing? So, my poor husband slept on the sleeper sofa mattress covered in the towels we already went to retrieve ourselves, no blankets, no sheets, just crispy hotel towels. We were able to get clean sheets for the second night. Woohoo. I don't want to forget to mention that the bathroom had old splatters left on the walls, the mini fridge froze my giant bottled water, and I found a finger nail next to the sofa!!!
2-night family trip
Verified Hotels.com guest review
