Cancun Bay Resort - All Inclusive

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Primary image
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, sun loungers
2 outdoor pools, sun loungers
2 outdoor pools, sun loungers

Overview of Cancun Bay Resort - All Inclusive

Cancun Bay Resort - All Inclusive

3.5 star property
Zona Hotelera beachfront aparthotel with 4 restaurants and beach bar

7.8/10 Good

1,096 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is $186
Price available on 10/1/2022
Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • 132 apartments
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Spa tub
  • Beach bar
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera
  • Puerto Cancun Marina Town Center - 2 min drive
  • Playa Tortugas - 2 min drive
  • Plaza Las Americas - 7 min drive
  • Tortuga Beach - 7 min drive
  • Ultramar Ferry Puerto Juárez - 11 min drive
  • Cancun Convention Center - 14 min drive
  • La Isla Shopping Mall - 17 min drive
  • Cancun Mall - 21 min drive
  • Delfines Beach - 24 min drive
  • Norte Beach - 101 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Cancun Bay Resort - All Inclusive


Property Location
With a stay at Cancun Bay Resort - All Inclusive in Cancun (Zona Hotelera), you'll be a 4-minute drive from Turtle Beach and 6 minutes from Tortuga Beach. This all-inclusive property is 6.6 mi (10.5 km) from La Isla Shopping Mall and 6.6 mi (10.5 km) from Cancun Interactive Aquarium.

Rooms
Make yourself at home in one of the 132 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. This Beaux Arts property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy international cuisine at El Faisan, one of the property's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges.


Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has facilities measuring 1970 square feet (183 square meters), including a conference center. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

All inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Property is kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - noon
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 5 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach umbrellas
  • Beach sun loungers
  • Beach massages
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Spa tub
  • Massages
  • Spa services
  • Sports massage

Internet

  • Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV, bus, and truck parking on site
  • Wheelchair-accessible parking available
  • Limited onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Family friendly

  • Children stay free
  • Children's pool
  • Playground
  • Babysitting (surcharge)

Restaurants on site

  • El Faisan
  • Sushi Bar
  • Pina Colada
  • Trattoria
  • Jacuzzi Bar

Food and drink

  • Free tea bags/instant coffee

Dining

  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Manager's reception (free)
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Free toiletries
  • Towels provided
  • Hair dryer (on request)

Living spaces

  • Library

Entertainment

  • LCD TV with cable service
  • Pool or billiards table
  • Arcade/game room
  • TV in a common area

Outdoor areas

  • Terrace
  • Balcony or patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference center (1970 square feet of space)

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Soundproofing
  • Well-lit path to entrance
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchairs available on site
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Local maps
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk

Location highlights

  • Near the sea
  • On the waterfront
  • Near the boardwalk
  • Next to a golf course

Things to do

  • 18 holes of golf
  • Fitness center
  • Yoga classes on site
  • Beach volleyball on site
  • Golf lessons nearby
  • Surfing/body boarding nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Parasailing nearby
  • Ecotours nearby
  • Snorkeling nearby
  • Boat tours nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 132 rooms
  • 3 floors
  • 5 buildings
  • Built in 1978
  • Beaux Arts architecture

Special features

All inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages and massages.

Dining

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Sushi Bar - This sushi bar is located by the pool and specializes in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.
Pina Colada - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Trattoria - This poolside restaurant specializes in Italian cuisine and serves dinner only. Open select days.
Jacuzzi Bar - This bar is located by the pool. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.50 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of USD 10 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa tub

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort
Cancun Bay Inclusive Cancun
Cancun Bay Resort All Inclusive
Cancun Bay Resort - All Inclusive Cancun

Frequently asked questions

Does Cancun Bay Resort - All Inclusive offer free cancellation for a full refund?
Yes, Cancun Bay Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cancun Bay Resort - All Inclusive?
As of Sep 30, 2022, prices found for a 1-night stay for 2 adults at Cancun Bay Resort - All Inclusive on Oct 1, 2022 start from $186, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cancun Bay Resort - All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Cancun Bay Resort - All Inclusive?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Cancun Bay Resort - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Cancun Bay Resort - All Inclusive?
Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.
Is airport shuttle service offered by Cancun Bay Resort - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Cancun Bay Resort - All Inclusive?
You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability).
What is there to do at Cancun Bay Resort - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes yoga. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay Resort - All Inclusive also has a fitness center and spa services, as well as an arcade and a garden.
Are there restaurants at or near Cancun Bay Resort - All Inclusive?
Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include Carnitas Michoacan (6-min walk), La Trattoria (2.1 mi), and La Dolce Vita (2.2 mi).
Does Cancun Bay Resort - All Inclusive have any outdoor private spaces?
Yes, each apartment features a balcony or patio.
What's the area around Cancun Bay Resort - All Inclusive like?
Cancun Bay Resort - All Inclusive is located on the waterfront in Zona Hotelera, a short 11-minute walk from Escenica Tower and 3 minutes' walk from Las Perlas Beach. Travelers say this aparthotel is in a good location.

Overall score and ratings

7.8

Good

8.5/10

Cleanliness

8.5/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Very Good

john, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

aaron, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Luis carlos, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Love Cancun Bay!
I have been to Mexico many times and stayed at many resorts. This is by far one of my favorites! The location is great, it’s not new or fancy but it is very well taken care of and super clean! The staff is amazing and so warm and friendly. You cannot beat the price! The food was great and they had fun activities and entertainment every day and nite. We got the 2 bd/ 2 bath junior suite which I highly recommend, worked great since my sister got Covid the 1st day of our trip. Will definitely stay here again!
Denise, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Xavier, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great family friendly resort....certainly not a "party resort" but the staff always makes sure your glass and stomach is full. We had a blast and will be back for sure!!
Kelly, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff there is so friendly and wonderful!!! Regulo at the front desk was fantastic whenever we had a issue about the room or a reservation he always fixed it and made things right. Henry and Alejandra really went above and beyond with getting our drinks and our food and anything else we needed. I have a 2 year old son and everyone in the hotel loved him and his really bonded with him and took it upon themselves to even play with him and bring him snacks and stuff. The staff really makes the hotel feel like home and are extremely friendly. The rooms were decent with some dirt marks on the wall and mirror peeling and water stain on the roof but I mean hey it's a vacation and who really stays in their room the whole time and for the prices everything was perfect. I would definitely come back again
Vanessa, 4-night family trip
Verified Expedia guest review

6/10 Good

The property is fairly dated. Unfortunately, we were supposed to arrive Friday evening but our flights ended up being delayed. We contacted expedia, who contacted the property and they held our room for us the next day. BUT didn't credit me for that Friday. So when we arrived, our room should have been ready. Right? It wasn't. So me and my family went to go eat lunch in the cacafeteria. This food is not good at all. My first AI was Sandals and this food, compared, is like hospital food. Bland, but edible. So do yourself a favor and skip this joint if you have high hopes for the food. Try local, cheap places...food is great! Once we were done, our room was ready. We stayed in a 3 room suite. The layout was super weird. When you walk in, the 3rd br bathroom is at the door. There's the lounge area and then the 3br's. What you think is the master, which has the safe and closet in it has this tiny tv on the wall and king size bed and bathroom in the room. The 2nd room has a king size bed, bathroom in the room and a dressor with this humongous tv on the wall. And then the 3rd room with double beds is the room that has the PATIO DOORS in it, which wasnt locked. Weird layout. The parking lot is small, but they let you in and out of the gate, which keeps your car safe. There's someone supposed to be at the post at all times to let you in and out. There's 2 pools on the property. The lounge bar's drinks were pretty good. If you need ice, this is where you get it
Tiffany, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Would definitely stay here again. Everyone and everything was wonderful
Christina, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The room was very nice and clean, plenty of places to lounge. Close to everything and staff was extremely friendly.
ESTELA BEATRIZ, 3-night trip with friends
Verified Orbitz guest review