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Emporio Ixtapa

Photo gallery for Emporio Ixtapa

Front of property
Private beach, sun-loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
View from room

Overview of Emporio Ixtapa

Emporio Ixtapa

3.5 star property
3.5-star beachfront resort with spa, near El Palmar Beach

7.8/10 Good

1,001 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Boulevard Ixtapa S.n., Ixtapa, GRO, 40880
Main amenities
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Free use of bicycles
  • Beach sunloungers
  • Children's pool
  • Spa tub
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • On a private beach
  • Zihuatanejo Bay - 20 min drive
  • La Ropa Beach - 18 min drive

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 25 min drive

Restaurants

  • Emilio's Pizza - 5 min walk
  • Deborah's Restaurant - 5 min walk
  • Casa Morelos - 6 min walk
  • Ruben's Hamburguers - 7 min walk
  • El Galeón - 18 min walk

About this property

Emporio Ixtapa

Emporio Ixtapa offers a private beach where you can relax on a sunlounger, plus activities such as waterskiing and sailing are nearby. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, aromatherapy and Ayurvedic treatments. Condimento, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a poolside bar and a health club. The helpful staff and WiFi get good marks from fellow travellers.

All-inclusive

All-inclusive room rates at Emporio Ixtapa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 219 units

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Babysitting (surcharge)
  • Children's games

What to do

  • On a private beach
  • Shopping
  • Golf lessons nearby
  • Sailing nearby
  • Waterskiing nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (10 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach sunloungers
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible registration desk
  • Handrails in hallways
  • Close-captioned TV
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All-inclusive

All-inclusive room rates at Emporio Ixtapa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.

Dining

Condimento – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Sunset Grill – This beachfront seafood restaurant serves lunch and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 300 for adults and MXN 140 for children (approximately)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January.

Also known as

Emporio Ixtapa
Hotel Emporio
Hotel Emporio Ixtapa
Ixtapa Hotel Emporio
Emporio Hotel Ixtapa
Emporio Ixtapa Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa
Emporio Ixtapa Resort
Emporio Ixtapa Ixtapa
Emporio Ixtapa Resort Ixtapa

Frequently asked questions

Does Emporio Ixtapa offer free cancellation for a full refund?
Yes, Emporio Ixtapa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Emporio Ixtapa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Emporio Ixtapa?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Emporio Ixtapa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Emporio Ixtapa?
Yes, there's free valet parking.
What are the check-in and check-out times at Emporio Ixtapa?
You can check in from 3 PM - midnight. Check-out time is noon.
What is there to do at Emporio Ixtapa and nearby?
Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and soothe your senses in the hot tub. Emporio Ixtapa also has 2 bars, a private beach and an outdoor pool, as well as a sauna, a health club and a garden.
Are there restaurants at or near Emporio Ixtapa?
Yes, there are 2 on-site restaurants, featuring beachfront dining and international cuisine. Nearby restaurants include Emilio's Pizza (5-min walk), Deborah's Restaurant (5-min walk) and Casa Morelos (6-min walk).
What's the area around Emporio Ixtapa like?
Emporio Ixtapa is in the heart of Ixtapa, a short 1-minute walk from El Palmar Beach and 7 minutes' walk from Magic World Aquapark. Travellers recommend the resort for its central location.

Overall score and ratings

7.8

Good

8.3/10

Cleanliness

8.2/10

Staff & service

7.7/10

Amenities

7.6/10

Property conditions & facilities

8.1/10

Eco-friendliness

2/10 Poor

Skip Emporio!
NOISEY!!! Room was spacious and clean. Staff generally attentive and pleasant. So whats the problem? So what their website neglects to mention is that they cater extensively to Mexican families. Pool passes are sold daily to outsiders who are not staying in the hotel. Consequently pool always crowded and monopolized by water polo and volleyball games accompanied by non stop whistling and music. Swimup poolbar is permanently occupied by same people for nours who must be urinating in the pool. Live music saturating the hotel nightly as late as 12 am. After 5 frustrating nites at this hotel we fled to another hotel and were told by hotels.com Emporio would not refund any of our 4 remaining nites. Dont waste your money!!
Marian, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hermelinda, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

3star hotel at best
Jose C, 6-night family trip
Verified Expedia guest review

4/10 Fair

I liked the view. The room service was great! We didn’t like all the noise everyday. We went to rest and it was not very possible.
Adelaida, 5-night family trip
Verified CheapTickets guest review

8/10 Very good

Julio, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Estrella, 6-night trip
Verified Expedia guest review

6/10 Good

Pool is way too small for the amount of people staying. There’s gaps of time when there is no food between restaurants and at some restaurants they ran out of food. The food gets repetitive between days not enough selection as well the drinks are lacking on flavor ( to much water in them) checking was a nightmare we had to made over an hour line to check in and later another hr line just to get the keys to the room. Check out was fast though .
Juan, 4-night family trip
Verified Hotels.com guest review

6/10 Good

It was a safe distance from restaurants, shopping and beach. The food was okay. The staff was moody and gave us attitude a several occasions. The elevators were stinky and parking was sometimes difficult.
Elsa, 7-night family trip
Verified Expedia guest review

2/10 Poor

Miguel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Service was superb and pleasantly helpful. Beautiful beach and grounds around pool with fine terrace dining in the evening. Lots of activities in the day and good nightly entertainment. Fantastic view from my ocean view junior suite. Very happy with this hotel.
Gregory, 10-night trip
Verified Expedia guest review