Guests
All properties in Ciudad Juarez, Chihuahua, Mexico

Hotel Lucerna Ciudad Juarez

Luxury hotel with outdoor pool, near Hospital de la Mujer

  • Free WiFi and free parking
From
$86

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  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
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Paseo Triunfo De La Republica 3976, Ciudad Juarez, 32200, CHIH, Mexico
8.2.Very Good.
  • Rooms were outdated, no fridge for drinks, never came to clean room after I asked them to…

    Sep 4, 2021

  • What a difference to what our other sites we stayed before. Seems rather safer and…

    Aug 31, 2021

See all 578 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Convenient
Easy parking
Quiet
  • Free parking
  • Pool
  • Free WiFi
  • Gym

Property highlights

Main amenities

  • 138 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free childcare

For families

  • Babysitting or childcare (free)
  • Private bathroom
  • Premium TV channels
  • Television
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Heart of Ciudad Juarez
  • Hospital de la Mujer - 3 min walk
  • Plaza de las Americas - 11 min walk
  • Jaime Canales Lira Stadium - 12 min walk
  • Estadio 20 de Noviembre - 12 min walk
  • El Paso Zoo - 3 mi / 4.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed, Balcony
  • Deluxe Double Room, Balcony
  • Exclusive Single Room
  • Room

What’s around

Landmarks

  • Heart of Ciudad Juarez
  • Hospital de la Mujer - 3 min walk
  • Plaza de las Americas - 11 min walk
  • Jaime Canales Lira Stadium - 12 min walk
  • Estadio 20 de Noviembre - 12 min walk
  • El Paso Zoo - 3 mi / 4.8 km
  • American Consulate - 5.4 mi / 8.7 km
  • Don Haskins Center - 5.5 mi / 8.9 km
  • University of Texas at El Paso - 5.6 mi / 9 km
  • Sunland Park Racetrack and Casino - 10.1 mi / 16.3 km

Getting around

  • El Paso International Airport (ELP) - 12 min drive
  • Abraham Gonzalez Intl. Airport (CJS) - 12 min drive
  • El Paso Union Depot - 7 min drive
  • Area shuttle
map
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Paseo Triunfo De La Republica 3976, Ciudad Juarez, 32200, CHIH, Mexico

At a glance

Hotel size

  • This hotel has 138 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free babysitting/childcare

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Outdoor pool
  • 24-hour fitness facilities

Working away

  • 24-hour business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Be entertained

  • 32-inch TV
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Acueducto - This restaurant serves breakfast, brunch, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 11 per person (approximately)

Pool, spa, and gym (if applicable)Pay at property

  • Pool access available from 9:00 AM to 10:00 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

The deposit amount is equivalent to 1 night if paid in cash.

Also known as

  • Hotel Lucerna Ciudad Juarez
  • Lucerna Ciudad Juarez
  • Hotel Lucerna Ciudad Juarez Hotel
  • Hotel Lucerna Ciudad Juarez Ciudad Juarez
  • Lucerna Ciudad Juarez
  • Hotel Lucerna Ciudad Juarez Hotel Ciudad Juarez
  • Lucerna Ciudad Juarez Hotel
  • Lucerna Hotel Ciudad Juarez

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hotel Lucerna Ciudad Juarez does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is 1 PM. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Acueducto. Nearby restaurants include Sanborn's (3-min walk), CUSTODIA DE SAN PABLO RESTAURANT MUSEO TEATRO (14-min walk), and Mimbre Restaurante (2.1 mi).
  • No, this hotel doesn't have a casino, but Sunland Park Racetrack and Casino (14-min drive) and Speaking Rock Entertainment Center (17-min drive) are both nearby.
  • Hotel Lucerna Ciudad Juarez has an outdoor pool and a 24-hour fitness center.
8.2.Very Good.
  • 10.0.Exceptional

    Uzi and Raul are excellent

    Wonderful staff and service at Lucerna! Uzi and Raul are great!

    Daniel, 1 night trip, Aug 21, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    The place is beautiful and room was confortable. Breakfast was delicious.

    eduardo, 1 night trip, Aug 20, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Not my fav.

    We arrived and check in was a bit slow there was only a few people waiting in line but it was a constant thing through our stay there was a long line every time. Did not check our temp but mask were in forced in lobby and hallways. The hotel has a modern look but still is a little worn down. As we walked to our room there was a mattress in the hallway next to the emergency exit quite a bit of an eye sore not to mention next to emergency exit. In room missing hand towel or wash cloths, no hair conditioner available no mini fridge or a clock, it had a nice view to the pool but the balcony railing not ideal especial if you have children, large tv with Netflix. Restaurant service was great and the food was pleasantly good. It was an ok stay but would not choose again

    Perla, 2 night trip, Aug 19, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Nice people but there’s roaches!

    Front desk was super nice and everything but we had roaches in our room, on the curtains. FLYING roaches at that! We requested another room and on the way to the other floor, we saw more roaches. People were super nice pero el lugar lleno de cucarachas!!😷😷😷

    CYNTHIA, 1 night business trip, Aug 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great service since you arrive to the front desk

    vicente, 1 night trip, Jul 15, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Entire stay was horrible. No customer service. Only one elevator in service. Horrible service from the Restaurant Bar. I am extremely disappointed with this Hotel. Never again.

    Daniel, 1 night trip, Jul 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice hotel with great service. Pool was nice as well. The restaurant menu/food has room for improvement.

    Guadalupe, 1 night family trip, Jul 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It was excellent! Very clean, bed really confortable, secure place, friendly bilingual staff.

    Maria, 1 night trip, Jun 22, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    terible sevice

    1 night trip, Jun 18, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    Excelente.

    Maria, 4 night trip, Jun 18, 2021

    Verified Hotels.com guest review

See all 578 reviews