Extended Stay America - Charlotte - Tyvola Rd., Charlotte

hardest bed ever room 311 horrible

I really enjoyed my stay great staff

Upon checking in after traveling for nine hours the check in experience was horrible. What was shown to me during booking was not in my room. The room that was given to me upon check in was not clean. I had to see 4 different rooms to be satisfied. The cleanliness was not up to par.

The hotel was comfortable, clean and quiet. The staff was SUPER friendly and helpful. Do not expect breakfast, it consists of packaged muffins, coffee, granola bars and fruit. They ran out of fruit the first morning I was there and didn't have any the rest of my stay. My car was broken into the first night of my stay. I didn't leave anything out inside the car for them to even bother and they walked away with nothing. It doesn't seem like a bad area. There are two other hotels and a bank all close together. I don't think any other vehicles were broken into, just seemed to target mine for some reason. The staff were super helpful in the matter. The General Manager made it seem that the hotel would pay for the damage even though there is a sign outside that states they are not responsible. We will see.

It is over priced. Should get a better place with the money I paid.