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The Orchid, Mumbai

4.5 stars4.5 stars
Nehru Road, Vile Parle EastAdjacent to Domestic Airport, MumbaiMaharashtra400 099India, 800-491-6126
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Good3.6 / 5
Location
Great location
Breakfast
Tasty breakfast
Value for money
Fairly good value for money
WiFi
WiFi system needs upgrading
353See all 353 Hotels.com reviews
From 1,650 reviewsTripAdvisor Traveller Rating

The Orchid, Mumbai

Hotel Info: 866-539-8117

from $81
  • Premier Room
  • Room (Day Use Room from 0900hrs-1800hrs)
  • Standard room
  • Club Room
  • Executive Room
  • Orchid Suite
  • Executive Room
  • Deluxe Room
  • Suites- Breakfast, Airports Transfers (both domestic and international),Club Lounge Access
  • Standard Room
  • Club Prive Deluxe
  • Club Prive Suite

At a glance

Key facts

Hotel size

  • This hotel has 372 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; guests who are foreign nationals must present a valid passport and visa.
This property offers free airport shuttle pick-up service from the domestic terminals 1A and 1B only. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking (limited)

Other information

  • Smoke-free property
  • No alcohol allowed onsite

Also known as

  • Orchid Hotel
  • Orchid Hotel Mumbai
  • Orchid Mumbai

Policies

Outside food is not permitted on the premises. For more details, please contact the office using the information on the reservation confirmation received after booking.
No visitors or unregistered guests are allowed in guestrooms after 8 PM. For more details, please contact the office using the information on the reservation confirmation received after booking

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for INR 1500 per night

Buffet breakfast is offered for an extra charge of INR 1230 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of INR 900 per vehicle (one way)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Outdoor pool
  • Children's pool
  • Full-service spa
  • Steam room
  • Golfing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms 4
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1997
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

South of Vindhyas - This restaurant specializes in Indian cuisine and serves lunch and dinner.

Merlins - Onsite bar. Open select days.

Boulevard - This coffee shop serves breakfast, lunch, and dinner. Open 24 hours.

Mostly Grills - This restaurant specializes in barbecue and serves dinner only. Guests can enjoy drinks at the bar. Open 24 hours.

The Orchid, Mumbai’s small print

Also known as

  • Orchid Hotel
  • Orchid Hotel Mumbai
  • Orchid Mumbai

Policies

Outside food is not permitted on the premises. For more details, please contact the office using the information on the reservation confirmation received after booking.
No visitors or unregistered guests are allowed in guestrooms after 8 PM. For more details, please contact the office using the information on the reservation confirmation received after booking

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for INR 1500 per night

Buffet breakfast is offered for an extra charge of INR 1230 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of INR 900 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Orchid, Mumbai

Landmarks

  • In Mumbai Suburban
  • Shoppers Stop (2.1 mi / 3.4 km)
  • Prithvi Theatre (2.2 mi / 3.5 km)
  • ISKCON Temple (2.7 mi / 4.3 km)
  • Mt. Mary Church (6.4 mi / 10.3 km)
  • Siddhi Vinayak Temple (6.8 mi / 11 km)

Getting around

  • Mumbai Vile Parle Station 14-min walk
  • Mumbai Santacruz Station 8-min drive
  • Mumbai Khar Road Station 11-min drive
  • Free valet parking
  • Free extended parking
  • Limited parking
  • Mumbai (BOM-Chhatrapati Shivaji Intl.) 13-min drive
  • Airport shuttle (surcharge)

Recent reviews

Good 3.6 /5 from 353 reviews

The Orchid, Mumbai
Excellent4.0 / 5
Good Service, Good option near Mumbai Airport
Good option close to Mumbai Airport but traffic can be a bit of nightmare, to get in/out of hotel (I know, Mumbai traffic can be bad anyways :)). Hotel staff were very good and provided upgrade as I was with family. Breakfast in the morning was good.
1 night family trip
The Orchid, Mumbai
Good3.0 / 5
Regular rants from a regular customer
We always stay at Orchid because its conveniently located to connect to/from the international travel. However this place has some serious challenges: 1. Check In/Out process is always very tedious and almost insane. None of the front desk people know what they are doing and always require assistance from other co-workers. We stood in the line for 25 min for the check-in and 45 for the check-out. 2. Front desk ambience is unruly - but mostly attributed to indians not respecting rules and other's place in the queue. The hotel must do something about it to keep it first come first serve basis. This is really really pathetic. 3. Service in the restaurant is below par. It always takes long for them to attend you and food is sub-par. 4. Hotel needs to provide a courtesy van to the international airport, but instead they charge 900 rupees per person. Its difficult to get cab for a short distance. This will vastly improve customer satisfaction. 5. They need to significantly improve the decor as its run down. 6. Beds are very uncomfortable. 7. There's a guard at the pool watching you. My wife was not comfortable swimming with him staring at her. 8. The hotel has a hot sauna - this is Mumbai, who needs it? Instead equip your pathetic workout facility. The guard/assistant there also was very intruding and trying to sell services like massage. 9. Wi-Fi is not reliable at all. We put with this place because its convenience but they could really do some work.
1 night romance trip
The Orchid, Mumbai
Good3.0 / 5
Rude on call staff
Overall everything was good. Only reason for an average rating is the on call staff. The person who took the call when I first called to verify my booking was rude and did not answer my questions neither did talk to me politely. I called up again and felt it was the same person talking to me. This time that person just hanged up my call saying "all details are emailed to you". Did not expect such arrogant behavior from the staff of such a reputed hotel. Also, wifi did not connect and neither there was any range for our phones.
1 night family trip
The Orchid, Mumbai
Outstanding5.0 / 5
Had a great time.
1 night family trip
The Orchid, Mumbai
Good3.0 / 5
The room air conditioner did not work throughout the stay
1 night family trip

See all reviews

The Orchid, Mumbai

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