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Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen

4-star4 stars
Constituyentes Number 1Playa del CarmenQROO77710Mexico

Avenida Constituyentes beachfront resort with 7 restaurants, free water park
  • Free WiFi and free parking
Very Good8.2
Location
Great location
WiFi
Good internet service
Food
Delicious food
Beach
Reasonable beach
856See all 856 Hotels.com reviews
From 10,604 reviewsTripAdvisor Traveller Rating

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen

from $214
  • Family Suite, Oceanfront (Junior)
  • Junior Suite, Beachfront (Gran WalkOut)
  • Suite, 1 Bedroom, Oceanfront (Gran Master)
  • Junior Suite, Oceanfront
  • Junior Suite, Ocean View
  • Junior Suite
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 287 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Free nearby parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Outdoor seasonal pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free water park access
  • Beach towels
  • Children's pool
  • Steam room
  • Pool sun loungers
  • Sauna
  • Arcade/game room
Working away
  • Meeting rooms 2
  • Conference center
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built 1999
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

Guests may visit SPAreal for a wide range of services such as facials, body treatments, massage therapy, and beauty-salon treatments.

Guests can enjoy the spa's steam bath, sauna, spa tub, or take a cold plunge in the pool. Guests may also enjoy tropical fruit or energy drinks in the relaxation area.

Robes and sandals are provided for all guests.

Please note: Reservations are required one day in advance for all SPAreal treatments and guests must be 18 years of age in order to access the spa.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Miniature golf on site
  • Playground on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen’s small print

Also known as

  • Gran Porto
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran Porto Real All Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort

Policies

Guests under 18 years old are not allowed in the spa.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen

Landmarks

  • On the beach
  • Pier Navega - 2 min walk
  • Quinta Alegria - 3 min walk
  • Mamitas Beach Club - 9 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk
  • Central Square - 12 min walk
  • Yucatek Divers - 16 min walk
  • Playa del Carmen Maritime Terminal - 21 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive
  • Free self parking
  • Free parking nearby

Recent reviews

Very Good 8.2 From 856 reviews

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen
Good6.0
Too close to the town of Playa del Carmen... would have preferred a quieter location.
A Traveler, us4 night trip
Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen
Very Good8.0
Family fun in Playa del Carmen
great place for all ages,close to town and other services,diving,ferry to Cozumel etc.if you like the inclusive but want to find out more about Mexico and what it has to offer,get out and start walking around 5th avenue.
terry, us4 night trip
Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen
Exceptional10.0
Best Hotel in Playa del Carmen!
when we first arrived there was some issue with the ocean master suite but within a few days they upgraded us. We have looked at other hotels but this one is amazing! The services, the friendliness, the entertainment every night, the new year party with foam ending. It was all top notch. They did everything to make us happy and had nothing to do at all with some concerns one has about mexico. Next door was Royal for adults but beach front was small, very busy, and a bit boring. Every day we had lots of entertainment around the pool and our own reserved cabana. Next door you can get massages for $20 for an hour. Gran Porto is 2 blocks from all the shopping and restaurants and perfectly situated. This is one of the reasons we did not want to go to gated Playacar. I recommend this hotel to everyone; something I normally would not do. We plan to book again for next Christmas vacation!
Ron, us12 night trip
Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen
Exceptional10.0
Review hotel
Great location , Great service comfortable beds
janet, us3 night romance trip
Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen
Good6.0
Hotels.com came through and solved a problem
The hotel is under renovations and rooms were rented in areas of exceptionally strong chemical fumes that lasted multiple days. It was irresponsible of the hotel to occupy these rooms because the air quality made our room uninhabitable even with the balcony door open. The problem arose during our visit when we were only there for two more days. Upon calling the desk I was told there were no other rooms that were not affected by the fumes. The only option was to move to another hotel but they did not have availability for that day. This would require us to stay in the uninhabitable room that night. They could move us to a different hotel the following day for our final night. As we had plans the following day this wasn’t reasonable, nor was staying in a room that had fresh toxic-smelling fumes. Hotel was not offering any viable solution and with irresponsible to have created the situation by occupying the section of rooms. I had no reasonable solution from the hotel so I called Hotels.com. The agent at hotels.com was understanding and wonderful. He reached out to the hotel and in short order had us move to another room away from the construction area. A lot of time could have been saved if the hotel had just moved us to begin with. I am so glad I did not book directly through the hotel because I would not have had any support in the situation. The moral of the story is to book with Hotels.com because they solved the problem with a single phone call. Thank you Hotels.com!
Lisa, us4 night romance trip

See all reviews

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen

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