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All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen

4-star4 stars
Constituyentes Number 1Playa del CarmenQROO77710Mexico

Playa del Carmen beachfront resort with 7 restaurants, free water park
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Very Good8.2
Location
Great location
Breakfast
Tasty breakfast
Room
Great room
Beach
Reasonable beach
949See all 949 Hotels.com reviews
From 11,191 reviewsTripAdvisor Traveller Rating

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen

from $197
  • Family Suite, Oceanfront (Junior)
  • Junior Suite, Beachfront (Gran WalkOut)
  • Suite, 1 Bedroom, Oceanfront (Gran Master)
  • Junior Suite, Oceanfront
  • Junior Suite, Ocean View
  • Junior Suite
  • Standard Room

What’s around Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen

Landmarks

  • On the beach
  • Mamitas Beach Club - 2 min walk
  • Pier Navega - 2 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk
  • Mario Villanueva Stadium Madrid - 10 min walk
  • Central Square - 12 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 52 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 98 min drive
  • Onsite parking not available

About Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen

Charming downtown Playa del Carmen hotel with rooftop pool

Near Quinta Avenida

Across the street you'll find Barcelona's Gothic Quarter, a remnant of the city's Roman past, where the narrow streets are packed with market stalls. A minute's walk away, the Liceu Theater is famous for its lavish operas, with subtitles in Catalan, Spanish, and English.

Jungle zip-line adventure

At Xplor Adventure Park, a 10-minute drive, you can zip-line over the jungle or drive an amphibious vehicle through caves. For a different kind of thrill, you can drive 30 minutes to Crococun Zoo and directly interact with crocodiles and other local wild animals.

A pool with a view

Laps with a view are on offer at the rooftop pool, and when you're hungry, you can check out the rooftop sushi buffet, one of 7 restaurants. There’s also a spa, a beach, and another outdoor pool, and for cocktails you have the choice of 5 different bars.

Terraces and balconies

The 287 air-conditioned guestrooms all have terraces or balconies, some of which are equipped with comfortable chairs. Standard amenities include WiFi, 32-inch flat-screen LCD TVs with cable channels, and minibars.

At a glance

Key facts

Size

  • 287 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • No parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Outdoor seasonal pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free water park access
  • Beach towels
  • Children's pool
  • Steam room
  • Pool sun loungers
  • Sauna
  • Arcade/game room
Working away
  • Meeting rooms 2
  • Conference center
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built 1999
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

Guests may visit SPAreal for a wide range of services such as facials, body treatments, massage therapy, and beauty-salon treatments.

Guests can enjoy the spa's steam bath, sauna, spa tub, or take a cold plunge in the pool. Guests may also enjoy tropical fruit or energy drinks in the relaxation area.

Robes and sandals are provided for all guests.

Please note: Reservations are required one day in advance for all SPAreal treatments and guests must be 18 years of age in order to access the spa.

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen’s small print

Also known as

  • Gran Porto
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran Porto Real All Inclusive
  • Gran Porto Real Resort Spa All Inclusive
  • Gran Porto Resort Spa All Inclusive
  • Gran Porto Resort All Inclusive Rebranded as PANAMA JACK
  • Gran Porto Resort All Inclusive
  • Gran o Resort Spa Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort

Policies

Guests under 18 years old are not allowed in the spa.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.2 From 949 reviews

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen
Exceptional10.0
Great experience in valuable hotel
The experience was good. We stayed at this hotel 4 nights during October, occupying 3 bedrooms (2 standard rooms and one junior suite). The rooms size were big (a good size for 2 guests - for 4 the standard room might be small, the suite size is good for 4 guests). There was a variety of options for every meal - Mexican, Brazilian, Buffet and International (outside), The Italian restaurant was under renovation process and was closed. The staff helps us to get a great experience (including VIP reception and service - which we got from hotels.com rewards program). The total experience was excellent and the price was valuable.
Or, us3 night trip

See all reviews

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen

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