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Homewood Suites by Hilton Richmond-West End/Innsbrook, Richmond

3 stars
4100 Innslake DriveGlen AllenVA23060United States of America, ‏‎855-239-9397
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Excellent4.4 / 5
Food
Delicious food
Value for money
Best value for money
Breakfast
Tasty breakfast
Amenities
Bad amenities
222See all 222 Hotels.com reviews
From 425 reviewsTripAdvisor Traveller Rating

Homewood Suites by Hilton Richmond-West End/Innsbrook, Richmond

Hotel Info: 855-239-9397

from $99
  • Suite
  • Suite, 2 Double Beds
  • 2 bedroom Suite King 2 double nonsmoking
  • Two doubles one bedroom suite non-smk
  • 1 King Access Suite Nonsmoking
  • King one bedroom suite non-smoking
  • Suite, Accessible, Non Smoking
  • Suite, Accessible
  • Suite, Accessible, Non Smoking
  • Suite, Accessible, Non Smoking
  • King one bedroom suite smoking
  • Suite, Accessible, Non Smoking
  • Suite, Accessible, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 123 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

Offsite

  • Free area shuttle within 5 mi

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • Free reception
  • Barbeque grills
Things to do
  • Outdoor seasonal pool
  • 24-hour fitness facilities
Working away
  • 24-hour business center
  • Number of meeting rooms - 3
  • Conference space size (feet) - 768
  • Conference space size (meters) - 69
Services
  • 24-hour front desk
Facilities
  • Number of buildings/towers - 1
  • Year Built 1998
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Premium bedding
Things to enjoy
  • Separate dining area
  • Separate living room
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 27-inch LCD TV
  • Pay movies
  • Premium TV channels
  • MP3 docking station
  • Video-game console
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Daily housekeeping

Recent reviews

Excellent 4.4 /5 from 222 reviews

Homewood Suites by Hilton Richmond-West End/Innsbrook, Richmond
Outstanding5.0 / 5
What you need. Nothing fancy. Great staff.
hospitable. slow elevator. extended stay efficiencies add you expect = a bit worn, a bit plain. Everything you need. exceptional staff and customer service.
2 night trip
Homewood Suites by Hilton Richmond-West End/Innsbrook, Richmond
Poor1.0 / 5
Very dissappointed
Bath room was dirty, a dog barked most of the night staying in the hotel, the bed had bed bugs, and a college baseball team was staying there that partied, yelled, and made noise all night!
1 night family trip
Homewood Suites by Hilton Richmond-West End/Innsbrook, Richmond
Poor1.0 / 5
Disappointing!
Room was not ready when we arrived at 4:00 after long drive with traffic from Philadelphia - needed to get ready for 5:00 PM graduation event. Room was supposed to be available at 3 PM. Hotel is starting to show wear - we will not go there again. Find another place!!
2 night family trip
Homewood Suites by Hilton Richmond-West End/Innsbrook, Richmond
Excellent4.0 / 5
Excellent, but....
I was there for 3 night in May: Pros: very quaint historic hotel, best location - 2 blocks from Durango train, 1 block from Fired Up Pizza (the best pepperoni pizza), so many shops, restaurants, bars, entertainment - all walking distance; included parking very helpful (1 lot across street, overflow lot 1-2 blocks away). Just walking Main St. is very nice. If you like coffee, every morning in the lobby of every floor is free coffee from Durango Coffee Company (very good). (P.S. If you like scenery, take a drive north on Hwy. 550 (Extension of Main St.) and it will take you to Silverton (50 mi.) and on to Ouray (25 more miles) and see why he San Juan Skyway is the Million Dollar Highway (best views) and "The Switzerland of America"). Cons: small room, no microwave, slow but free wifi, no mini-frig., claustrophobic elevator; limited TV channels; Overall: nice historic hotel (if you're in to that; Louis L'Amour stayed in Rm. 222), best location, parking included (small regular lot across the street, overflow 1 block away), would stay there again.
2 night business trip
Homewood Suites by Hilton Richmond-West End/Innsbrook, Richmond
Good3.0 / 5
Damp smell on first floor.
I stayed on the first floor and my room had a damp odor. The hotel knew about the odor because they had febreeze air fresheners clipped into the vents in the rooms. There was water damage on the wall in the bathroom and it was causing the wallpaper to peel away from the wall. There was also a strange loud sound that was coming from the water pipes after the Yetti upstairs used any water. This noise would wake me up in the middle of the night. I sounded like a pump cycling on and off.
2 night business trip

See all reviews

Homewood Suites by Hilton Richmond-West End/Innsbrook, Richmond

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