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Mercure Tunbridge Wells Hotel

Photo gallery for Mercure Tunbridge Wells Hotel

Exterior
Indoor pool
Superior Double Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets
Privilege, Double Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets
Classic Double Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Overview of Mercure Tunbridge Wells Hotel

Mercure Tunbridge Wells Hotel

4.0 star property
4-star hotel with indoor pool, near Dunorlan Park

7.4/10 Good

901 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Bathtub
Map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL

Room options

About this area

Getting around

  • Gatwick Airport (LGW) - 40 min drive
  • London (LCY-London City) - 64 min drive
  • Royal Tunbridge Wells High Brooms Station - 5 min drive
  • Tunbridge Wells Central Station - 5 min drive
  • Spa Valley Station - 6 min drive

Restaurants

  • Gusta - 4 min drive
  • Rendez-Vous - 4 min drive
  • Camden Quarter - 4 min drive
  • The Black Dog - 4 min drive
  • Il Vesuvio Restaurant - 4 min drive

About this property

Mercure Tunbridge Wells Hotel

Located near a train station, Mercure Tunbridge Wells Hotel is a great choice for a stay in Royal Tunbridge Wells. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Mallows, which serves international cuisine and is open for breakfast and dinner. Other highlights at this upmarket hotel include a bar/lounge and a garden. The pool and comfortable beds get good marks from fellow travellers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 84 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed*
  • Service animals welcome
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children's menu

What to do

  • Golfing nearby

Working away

  • 24-hour business centre
  • 8 meeting rooms
  • Conference space (4306 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • An indoor pool

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Languages

  • English

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

The Mallows – This restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 17.95 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 PM to 8:30 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Frequently asked questions

Does Mercure Tunbridge Wells Hotel offer free cancellation for a full refund?
Yes, Mercure Tunbridge Wells Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Tunbridge Wells Hotel?
As of 2 Dec 2022, prices found for a 1-night stay for 2 adults at Mercure Tunbridge Wells Hotel on 18 Dec 2022 start from $61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Tunbridge Wells Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Tunbridge Wells Hotel?
Yes, there's an indoor pool. Guests have pool access from 6:00 PM to 8:30 PM.
Are pets allowed at Mercure Tunbridge Wells Hotel?
Yes, pets are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Mercure Tunbridge Wells Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure Tunbridge Wells Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Mercure Tunbridge Wells Hotel and nearby?
Mercure Tunbridge Wells Hotel has an indoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Mercure Tunbridge Wells Hotel?
Yes, The Mallows offers international cuisine. Nearby restaurants include Gusta (2.2 mi), Rendez-Vous (2.2 mi) and Camden Quarter (2.2 mi).

Overall score and ratings

7.4

Good

7.8/10

Cleanliness

7.9/10

Staff & service

7.5/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

10/10 Exceptional

Sean, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Michael, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good Standard of accomdation.
It was very good.
Peter, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Raymond, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Not a four star hotel
I have stayed here a few times but not since all COVID restrictions have been lifted. I expected the hotel to function in the same way as any other four star hotel but clearly not! Check in was smooth but when we enquired about booking dinner we were told that the restaurant was only open to guests who had booked dinner, bed and breakfast as part of their package. So, we asked about room service but were told there was none. We explained that we had used room service before when the hotel restaurant was closed after COVID but were informed that if we wanted to eat we would have to go out. The swimming pool clearly exists for their leisure club members and swimming lessons as hotel guests can only swim between 6 - 8.30pm. I would suggest that most people want to swim in the afternoon before getting ready for dinner or before breakfast in the morning. The room had a lovely, comfortable bed and adequate bathroom but there were cobwebs hanging from the ceiling which wasn’t very pleasant. I really don’t think that a hotel with a pool that is only open for two and a half hours and a restaurant where you can’t get any food is not worthy of 4 stars. Interestingly, on check out, the two guests in the queue before us also had complaints. I pointed out to the receptionist that reviews for the hotel seem to be going down but she didn’t really care - I guess she had just become hardened to the complaints! We won’t stay here again.
Lisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Matthew, 1-night trip
Verified Hotels.com guest review

2/10 Poor

paul, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vicki, 1-night trip
Verified Hotels.com guest review

6/10 Good

Rachael, 1-night trip
Verified Hotels.com guest review

6/10 Good

Tired
Check in was slow but not as slow as the bar service stood waiting for ten minutes waiting for someone to turn up to take drinks order when she eventually arrived, I ordered food as well, after an hour waiting for burger and chips in the bar I asked if it could be delivered to my room 30 minutes later, I received my soggy bun burger and luke warm chips not impressed!!
ROBERT, 1-night business trip
Verified Hotels.com guest review