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Mercure Chester Abbots Well Hotel, Chester

4 stars
Whitchurch Road ChristletonChesterEnglandCH3 5QLUnited Kingdom, 800-491-6126
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Good3.6 / 5
Location
Great location
Pool
Great pool
Room
Room needs to be redecorated
Vibe
Vibe is not too good
225See all 225 Hotels.com reviews
From 1,293 reviewsTripAdvisor Traveller Rating

Mercure Chester Abbots Well Hotel, Chester

Hotel Info: 866-539-8117

from $62
  • Standard Twin Room, 2 Single Beds
  • Classic Room, 2 Single Beds
  • Superior Suite, 1 Double Bed
  • Standard Double or Twin Room
  • Classic Room, 1 Double Bed
  • Classic Room (Classic)
  • Standard Double Room
  • Privilege, Room, 1 Double Bed

At a glance

Key facts

Hotel size

  • This hotel has 126 rooms

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Abbots Well Chester
  • Mercure Hotel Chester Abbots Well
  • Chester Abbots Well
  • Mercure Abbots Chester
  • Mercure Abbots Well
  • Mercure Abbots Well Chester
  • Mercure Abbots Well Hotel
  • Mercure Chester Abbots Well
  • Mercure Chester Abbots Well Hotel
  • Mercure Hotel Abbots Well

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for an additional charge

Buffet breakfast is offered for an extra charge of GBP 13.95 per person (approximately)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
Working away
  • Number of meeting rooms - 9
  • Conference space
  • Meeting rooms 9
  • Conference center
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Special features

Spa

Spa has massage/treatment rooms and couples treatment room(s). Services include massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

Dining

The Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.

Mercure Chester Abbots Well Hotel, Chester’s small print

Also known as

  • Abbots Well Chester
  • Mercure Hotel Chester Abbots Well
  • Chester Abbots Well
  • Mercure Abbots Chester
  • Mercure Abbots Well
  • Mercure Abbots Well Chester
  • Mercure Abbots Well Hotel
  • Mercure Chester Abbots Well
  • Mercure Chester Abbots Well Hotel
  • Mercure Hotel Abbots Well

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for an additional charge

Buffet breakfast is offered for an extra charge of GBP 13.95 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 225 reviews

Mercure Chester Abbots Well Hotel, Chester
Excellent4.0 / 5
Feeling its age
The hotel is located in the heart of downtown Southampton within easy walking distance of the ferry terminal, and close to restaurants and shopping. Parking is a little limited and initially difficult to find behind the hotel. However, once located, we encountered no issues with parking. Our room was quite cramped, but clean and well maintained by the housekeeping staff. We had a problem with the in-room safe, but this was quickly addressed by the hotel's maintenance staff. The bathroom was small and the shower suffered from extremely low water pressure. We reported the problem, but I suspect there was no easy fix and we saw no improvement during our stay. The hotel staff were all friendly. The beds had probably seen better days, but were not particularly uncomfortable. Wifi was free and available for multiple devices. Overall, we enjoyed our stay and have no major complaints, but would probably choose a more modern hotel for a future visit.
2 night romance trip
Mercure Chester Abbots Well Hotel, Chester
Fair2.0 / 5
Room very different from images on website
Room was very small and basic, not as pictured on their website. Very disappointed, even more so as the light fitting quickly became infested with hornets from the ceiling!!! Rang reception who were aware of an issue and moved us to an equally poor room. Not impressed and will not return. I've never left a review before but felt strongly about the poor experience.
1 night romance trip
Mercure Chester Abbots Well Hotel, Chester
Poor1.0 / 5
Very noisy floors and unbeleivably uncomfy beds! Nowhere near 4 star!! Awful
1 night business trip
Mercure Chester Abbots Well Hotel, Chester
Poor1.0 / 5
Disappointing
The hotel was not the quality I expected. it was more like a budget hotel. They were inadequately staffed and this was apparent from the moment we checked in. The bar area was adequate but in the evening when a large party arrived for a Christmas Party only 2 staff were serving drinks and it was impossible to get served. The worst part was the main dining area as they had a problem with the heating and it was freezing cold. The restaurant was not busy and they could have moved everyone into another area which was slightly warmer but chose not to. It was so cold that people were wearing coats. The food service was very slow, although when it arrived, the food was good. I was very disappointed that the reception staff and the management were not prepared to discuss the dining room heating and it completely spoilt our stay. Apparently the heating had been broken for 'some time' so it was not a one off. I would not go back to this hotel!
1 night romance trip
Mercure Chester Abbots Well Hotel, Chester
Excellent4.0 / 5
Close to the City centre great gym facilities
Close to the city centre. About 5 GBP by taxi. I didnt manage to use the Wi-Fi at all. Is very poor. Great facilities. Clean hotel. Friendly staff.
1 night trip with friends

See all reviews

Mercure Chester Abbots Well Hotel, Chester

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