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1 room, 2 adults
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Mercure Chester Abbots Well Hotel, Chester

4 stars
Whitchurch Road ChristletonChesterEnglandCH3 5QLUnited Kingdom, ‏800-491-6126
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Good3.6 / 5
Location
Great location
Pool
Great pool
Vibe
Poor vibe
Room
Room is not nice
219See all 219 Hotels.com reviews
From 1,234 reviewsTripAdvisor Traveller Rating

Mercure Chester Abbots Well Hotel, Chester

Hotel Info: 866-539-8117

from $78
  • Standard Twin Room, 2 Single Beds
  • Classic Room, 2 Single Beds
  • Superior Suite, 1 Double Bed
  • Standard Double or Twin Room
  • Classic Room, 1 Double Bed
  • Classic Room (Classic)
  • Standard Double Room
  • Privilege, Room, 1 Double Bed

At a glance

Key facts

Hotel size

  • This hotel has 126 rooms

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed (service dogs only)

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Abbots Well Chester
  • Mercure Hotel Chester Abbots Well
  • Chester Abbots Well
  • Mercure Abbots Chester
  • Mercure Abbots Well
  • Mercure Abbots Well Chester
  • Mercure Abbots Well Hotel
  • Mercure Chester Abbots Well
  • Mercure Chester Abbots Well Hotel
  • Mercure Hotel Abbots Well

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for an additional charge

Buffet breakfast is offered for an extra charge of GBP 13.95 per person (approximately)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Health club
Working away
  • Number of meeting rooms - 9
  • Conference space
  • Meeting rooms 9
  • Conference center
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Special features

Spa

Spa has massage/treatment rooms and couples treatment room(s). Services include massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

Dining

The Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.

Mercure Chester Abbots Well Hotel, Chester’s small print

Also known as

  • Abbots Well Chester
  • Mercure Hotel Chester Abbots Well
  • Chester Abbots Well
  • Mercure Abbots Chester
  • Mercure Abbots Well
  • Mercure Abbots Well Chester
  • Mercure Abbots Well Hotel
  • Mercure Chester Abbots Well
  • Mercure Chester Abbots Well Hotel
  • Mercure Hotel Abbots Well

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for an additional charge

Buffet breakfast is offered for an extra charge of GBP 13.95 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 219 reviews

Mercure Chester Abbots Well Hotel, Chester
Excellent4.0 / 5
Feeling its age
The hotel is located in the heart of downtown Southampton within easy walking distance of the ferry terminal, and close to restaurants and shopping. Parking is a little limited and initially difficult to find behind the hotel. However, once located, we encountered no issues with parking. Our room was quite cramped, but clean and well maintained by the housekeeping staff. We had a problem with the in-room safe, but this was quickly addressed by the hotel's maintenance staff. The bathroom was small and the shower suffered from extremely low water pressure. We reported the problem, but I suspect there was no easy fix and we saw no improvement during our stay. The hotel staff were all friendly. The beds had probably seen better days, but were not particularly uncomfortable. Wifi was free and available for multiple devices. Overall, we enjoyed our stay and have no major complaints, but would probably choose a more modern hotel for a future visit.
2 night romance trip
Mercure Chester Abbots Well Hotel, Chester
Fair2.0 / 5
Room very different from images on website
Room was very small and basic, not as pictured on their website. Very disappointed, even more so as the light fitting quickly became infested with hornets from the ceiling!!! Rang reception who were aware of an issue and moved us to an equally poor room. Not impressed and will not return. I've never left a review before but felt strongly about the poor experience.
1 night romance trip
Mercure Chester Abbots Well Hotel, Chester
Outstanding5.0 / 5
Just stayed for the one night for a relaxing break. the spar and pool was great and staff was spot on ,so friendly i would visit this hotel again
1 night romance trip
Mercure Chester Abbots Well Hotel, Chester
Poor1.0 / 5
Very disappointed
I thought the hotel room was shabby, stains all over the carpet and a hole underneath the carpet that my two year old son twisted his ankle on. I personally would only rate this a 2star hotel and would not recommend this to friends and family!
1 night romance trip
Mercure Chester Abbots Well Hotel, Chester
Good3.0 / 5
Overnight in Chester
The hotel is quite basic, but the food and service in the restaurant was very good. Breakfast was not quite as great - anaemic croissants! The mattress was not very comfortable, and there was no air con (but we knew that when we booked) although there was a fan already in the room.
1 night romance trip

See all reviews

Mercure Chester Abbots Well Hotel, Chester

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