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Embassy Suites by Hilton San Juan Hotel & Casino

Family-friendly resort with casino, near Isla Verde Beach

  • Free cooked-to-order breakfast and free WiFi
From
$365

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8.2.Very Good.
  • Everything was nice and clean. The room very confortable. Check in was very easy and fast…

    Jun 11, 2021

  • Not the same Embassy Suites.

    Jun 6, 2021

See all 971 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Dining options
Shopping
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 313 guestrooms
  • Daily housekeeping
  • Near the beach
  • Casino
  • Restaurant and bar/lounge
  • Outdoor pool

Feel at home

  • Children's pool
  • Playground on site
  • Microwave
  • Refrigerator
  • Private bathroom
  • Television

What’s around

  • In Isla Verde
  • Isla Verde Beach - 6 min walk
  • Condado Beach - 4.6 mi / 7.4 km
  • Plaza las Americas - 5.4 mi / 8.7 km
  • Puerto Rico Convention Center - 5.6 mi / 9 km
  • Port of San Juan - 6.4 mi / 10.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Suite, 1 King Bed
  • Suite, 2 Double Beds
  • Suite, 1 King Bed (Top Floor)
  • Suite, 2 Double Beds (Top Floor)
  • Suite, 2 Bedrooms, 2 Bathrooms
  • Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)
  • Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)
  • Suite, 1 King Bed, Accessible (Roll-in Shower)
  • Suite, 1 King Bed, Accessible, Bathtub
  • Presidential Suite, 1 King Bed
  • Room, 2 Double Beds, Non Smoking (Nonsuite)
  • Room, 1 King Bed, Non Smoking (Nonsuite)
  • Suite, 1 King Bed
  • Suite, 2 Double Beds, Pool View
  • Suite, 1 King Bed, Pool View

Location

  • In Isla Verde
  • Isla Verde Beach - 6 min walk
  • Condado Beach - 4.6 mi / 7.4 km

What’s around

Landmarks

  • In Isla Verde
  • Isla Verde Beach - 6 min walk
  • Condado Beach - 4.6 mi / 7.4 km
  • Plaza las Americas - 5.4 mi / 8.7 km
  • Puerto Rico Convention Center - 5.6 mi / 9 km
  • Port of San Juan - 6.4 mi / 10.3 km
  • Caparra Ruins - 8.1 mi / 13.1 km
  • Luis A. Ferre Science Park - 12.1 mi / 19.4 km
  • La Marquesa Forest Park - 15.7 mi / 25.2 km
  • El Yunque National Forest - 15.7 mi / 25.3 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 10 min drive

At a glance

Hotel size

  • This hotel has 313 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Covered onsite self parking (USD 19.00 per night)
  • Covered onsite valet parking (USD 24.00 per night)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Barbecue grills

Things to do

  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 12000
  • Conference space size (meters) - 1115
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1996
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free weekday newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Dining

El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Eterie - Onsite coffee shop. Open daily.

Coqui Pool Bar - This poolside bar serves lunch only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Playground on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Small print

Also known as

  • Embassy Suites Hotel & Casino
  • Embassy Suites San Juan Hotel And Casino
  • Embassy Suite San Juan Puerto Rico
  • Embassy San Juan
  • Embassy Suites San Juan Hotel Isla Verde
  • Embassy Suites Carolina
  • Embassy Suites Hilton San Juan Hotel & Casino
  • Embassy Suites Hilton San Juan Carolina
  • Embassy Suites Hilton San Juan
  • Embassy Suites by Hilton San Juan Hotel Casino
  • Embassy Suites Hilton Juan Ca
  • Embassy Suites Hotel & Casino San Juan
  • Embassy Suites By Hilton Juan
  • Embassy Suites by Hilton San Juan Hotel & Casino Resort
  • Embassy Suites by Hilton San Juan Hotel & Casino Carolina
  • Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina
  • Embassy Suites San Juan
  • Embassy Suites Hilton San Juan Hotel & Casino Carolina
  • Embassy Suites Casino San Juan
  • Embassy Suites Hilton San Juan Hotel Casino
  • Embassy Suites Hilton Hotel Casino
  • Embassy Suites Hilton San Juan Casino
  • Embassy Suites Hilton Casino

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Covered self parking costs USD 19.00 per night

Covered valet parking costs USD 24.00 per night

Policies

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: USD 35.00 per accommodation, per night

Resort fee inclusions:

  • Beach loungers
  • Beach towels
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Embassy Suites by Hilton San Juan Hotel & Casino does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 19.00 per night. Valet parking costs USD 24.00 per night.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, El Patio offers poolside dining. Nearby restaurants include Entrevinos (3-min walk), Mi Casita (5-min walk), and La Piccola Fontana (6-min walk).
  • Yes, the 650 square-foot casino features 114 slot machines and 6 gaming tables. Bingo is offered.
  • Have fun with activities like hiking, jet skiing, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Embassy Suites by Hilton San Juan Hotel & Casino also has a casino and a 24-hour fitness center, as well as spa services.
8.2.Very Good.
  • 8.0.Very Good

    The rooms are very big

    Viviana, 3 night family trip, Jun 5, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Waiting for a long time to check in

    3 night family trip, Jun 4, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Rude Front Desk. Poor Customer Service.

    My experience was not the best. The one thing I hated the most was a supposedly “miscommunication” between Hotels.com and the hotel. When I arrived, the person at the front desk which happened to be the Front Desk Supervisor told me that he was not able to see my reservation on his system. He informed me that I had to contact Hotels.com and they needed to resolve the situation for me. At first I had not a big deal with it but then I felt uncomfortable because I expected better treatment and customer service from him, specially since he is the supervisor (he should give the example). Contacting Hotels.com was challenging because the waiting time for a human to contact me was 45 minutes. After all, the supervisor decided to manually input my reservation on his system and he was evidently mad about it. I reserved a Top Floor room and he booked me a room on the second floor for the same price. I was very mad about it and his response was that there were no rooms available on the top floor. Overall, he was rude and not helpfull. While waiting at the counter, I noticed that other guests had similar situations and the front desk team reacted the same, leaving guests “flying solo”. The room was comfortable, can’t complaint and breakfast was very good considering the “new normal” due to Covid. But, the room needs “TLC”, urgent. It is not a cheap hotel so I expect better looking rooms and bathrooms for the price I paid. I was disappointed for the poor customer serv received.

    Nilka, 2 night family trip, May 30, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    DISSATISFIED

    Services were poor. We ask multiple times for certain essentials such as clean towels, not enough toiletries and twice delivered to the wrong room. I've stayed at the Embassy before i will not consider rebooking again

    Onell, 4 night family trip, May 28, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great hotel, great location

    The hotel was very clean and the staff was extremely nice and hospitable. The hotel was a three minute walk to the beach and offered free towels, beach chairs and umbrellas. It was also very close to food options as well as CVS and Walgreens. We had no complaints about our room or the hotel, in general. While the breakfast could have had a bit more variety, we were content with what it did offer. Great stay.

    Nigel, 4 night trip, May 23, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Nice hotel with Casino

    Nice location with a great location. 5 minute or less walk to the beach with towel and chair services. The pool and jacuzzi are cool. Casino is only 3 people at a table as 5/22. The breakfast is surprisingly good in the morning and their staff works hard to accommodate the guest. However, front desk/housekeeping may be under staffed. When I called front desk I never got and answer and had to go down there for every request. I had to request sheets and towels 3 times. Overall, great experience.

    Victor, 2 night trip with friends, May 20, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    My worst Embassy Stay

    I always stay at an Embassy Suites in all states this one was just ok first night no washcloths they did provide them first thing the next morning..hair in tub,hair in pullout bed and pen, dirty headboard overall this location was just ok the shower was great but rust spot in the tub as well

    3 night trip with friends, May 14, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Was a nice hotel but had a lot of unexpected fees

    Marquis, 4 night trip, May 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice hotel only problem my room wasn’t clean there was underwear in the bathroom under the sink. I had to change rooms 2 times. But they took care of it.

    Elsie, 3 night family trip, May 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    I will think twice

    When I was able to get in my room it had a damp smell. We was moved to another room, it only had 1 wash cloth, 2 towels, no hand towels. We ask house keeping for some and she refused to give us some. Good thing I packed my own..

    SONYA, 3 night trip with friends, May 9, 2021

    Verified Hotels.com guest review

See all 971 reviews