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Novotel Surfers Paradise, Surfers Paradise

4.5 starsThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Cnr Surfers Paradise Blvd and Hanlan StSurfers ParadiseQLD4217Australia, 800-491-6126
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Good3.9 / 5
Location
Great location
Service
Fantastic service
Value for money
Best value for money
Amenities
Amenities are not the best
286See all 286 Hotels.com reviews
From 345 reviewsTripAdvisor Traveller Rating

Novotel Surfers Paradise, Surfers Paradise

Hotel Info: 866-539-8117

from $91
  • Premium King Ocean Suite
  • Premium King Ocean View Room
  • Deluxe Family Room
  • Standard King Room
  • Standard Twin Room
  • Deluxe King Room
  • Premium King Ocean Spa
  • Deluxe King Spa Room
  • Standard Family Room
  • Deluxe Twin Room

At a glance

Key facts

Hotel size

  • This hotel has 408 rooms
  • This hotel is arranged over 36 floors

Arriving/leaving

  • Check-in time starts at 2:30 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • WiFi in rooms *

  • WiFi in public areas *

Transportation

Parking

  • Self parking *

Also known as

  • Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

Policies

A deposit of $200 in cash or $100 on a credit card s payable on arrival. For additional information, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Parking height restrictions apply.

Mandatory fees

Breakage deposit: AUD 200 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Late check-out can be arranged for an extra charge of AUD 30.00

Self parking costs AUD 17.00 per day

Rollaway beds are available for AUD 40 per night

Buffet breakfast is offered for an extra charge of AUD 29 per person (approximately)

WiFi is available in guestrooms for AUD 15 per night (rates may vary)

WiFi is available in public areas for AUD 15 per night (rates may vary)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Bicycle rentals on site
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Tennis on site
Working away
  • 24-hour business center
  • Meeting rooms 6
  • Conference space size (feet) - 6749
  • Conference space size (meters) - 627
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Hanlans Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Novotel Surfers Paradise, Surfers Paradise’s small print

Also known as

  • Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

Policies

A deposit of $200 in cash or $100 on a credit card s payable on arrival. For additional information, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Parking height restrictions apply.

Mandatory fees

Breakage deposit: AUD 200 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Late check-out can be arranged for an extra charge of AUD 30.00

Self parking costs AUD 17.00 per day

Rollaway beds are available for AUD 40 per night

Buffet breakfast is offered for an extra charge of AUD 29 per person (approximately)

WiFi is available in guestrooms for AUD 15 per night (rates may vary)

WiFi is available in public areas for AUD 15 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Novotel Surfers Paradise, Surfers Paradise

Landmarks

  • Heart of Surfers Paradise
  • Cavill Avenue (0.1 mi / 0.2 km)
  • Surfers Paradise Beach (0.2 mi / 0.3 km)
  • Sea World (3.1 mi / 4.9 km)
  • Timezone (0.2 mi / 0.3 km)
  • Centro Surfers Paradise (0.2 mi / 0.3 km)

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) 27-min drive
  • Varsity Lakes Station 20-min drive
  • Helensvale Station 23-min drive
  • Gold Coast City Coomera Station 27-min drive
  • Self parking (surcharge)

Recent reviews

Good 3.9 /5 from 286 reviews

Novotel Surfers Paradise, Surfers Paradise
Fair2.0 / 5
Disappointed
Overall, disappointing! Before Hotel Grand Chancellor became Novotel, we had stayed with them twice before and happy both times. This time, we were given one of the two smaller rooms of the floor, which were cramped. The bathroom was very small and in desperate need of an update ( perished basin and broken rusted drain pipe) The worst shower head known to man and the air con fan didn't work. The mattress was well used and rolled into the centre. Balcony door was sticky and hard to open once outside. It's sad to give this review, but it's inspired us to stay elsewhere in the future for the dollars paid.
1 night romance trip
Novotel Surfers Paradise, Surfers Paradise
Outstanding5.0 / 5
So Convient,clean and staff
My Husband and I were there to celebrate our Anniversary and have a second honeymoon. We could not have asked for a better holiday. We had a great balcony view of the ocean and the location of the hotel was fantastic to the night life,shopping and restaurants..Plus the price was very reasonable for all it offered. Thank you Novatel for making this a very special weekend
1 night romance trip
Novotel Surfers Paradise, Surfers Paradise
Outstanding5.0 / 5
birthday getaway
Stay was fabulous and it's so near the beach and the shops. Very accessible to public transport. The only thing i am not in favour about is the deposit money for your stay. Took them forever to put the money back to my account. Overall, the stay was great.
4 night family trip
Novotel Surfers Paradise, Surfers Paradise
Excellent4.0 / 5
Great location. The pool and spa area had been up graded, still some work going on. Rooms were ok, starting to look a little dated.
1 night romance trip
Novotel Surfers Paradise, Surfers Paradise
Excellent4.0 / 5
Novotel surfers
Great location swimming pool fab , very busy hotel
1 night trip with friends

See all reviews

Novotel Surfers Paradise, Surfers Paradise

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