The fact that I could not reschedule my stay by a few days has been more than frustrating. I explained the situation and although hotels.com personnel were kind, courteous, and very helpful the actual hotel, Quality Inn would not even speak to me. I didn’t see their no changes policy when I booked the room. Therefore I was charged for a night I could not stay.
The room I stayed in initially (July 14) was just okay. Repairs in the bathroom were unfinished and not even painted. The air conditioner/heat unit was noisy. When we arrived we had just five hours before check out so changing rooms didn’t make sense to us.
Our first stay at the Quality Inn was in late June 2023. On July 14, 2023 there was a soccer tournament in Janesville,WI and every hotel in the area were book with no vacancies.The cost to stay at the Quality Inn which is a basic hotel was higher than the Holiday Inn in Janesville WI. The Holiday Inn included a nice breakfast, beautiful pool, gym, and is pet friendly. When we stayed at the Holiday Inn we’re had two dogs with us. We had stayed there two weeks prior to our first stay at the Quality Inn. I feel that the Quality Inn was price gouging in July.