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Mercure London Heathrow Hotel

Photo gallery for Mercure London Heathrow Hotel

Exterior
Deluxe Room, 1 Double Bed | In-room safe, desk, blackout drapes, iron/ironing board
Deluxe Room, 1 Double Bed | In-room safe, desk, blackout drapes, iron/ironing board
Standard Room, 1 Queen Bed | In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Overview of Mercure London Heathrow Hotel

UNESCO Sustainable Travel Pledge

Mercure London Heathrow Hotel

4.0 star property
Suburban hotel in Pinkwell with restaurant and bar/lounge

7.0/10 Good

1,002 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
Shepiston Lane, Hayes, England, UB3 1LP

Room options

About this area

What's nearby

  • In Pinkwell
  • Twickenham Stadium - 28 min drive
  • Wembley Stadium - 37 min drive
  • Windsor Castle - 21 min drive
  • LEGOLAND® Windsor - 21 min drive
  • Westfield London Shopping Centre - 31 min drive
  • Natural History Museum - 32 min drive
  • Royal Albert Hall - 35 min drive
  • Harrods - 35 min drive
  • Hyde Park - 35 min drive
  • Oxford Street - 46 min drive

Getting around

  • Heathrow Airport (LHR) - 8 min drive
  • Luton Airport (LTN) - 38 min drive
  • Gatwick Airport (LGW) - 46 min drive
  • London City Airport (LCY) - 90 min drive
  • West Drayton Station - 5 min drive
  • Southall Station - 6 min drive
  • Hayes & Harlington Station - 22 min walk

Restaurants

  • The White Hart - 10 min walk
  • The Flying Egg Cafe - 16 min walk
  • Harlington Tandoori - 17 min walk
  • Beefeater London Hayes - 17 min walk
  • Achari - 3 min drive

About this property

Mercure London Heathrow Hotel

A great choice for a stay in Hayes, Mercure London Heathrow Hotel is just 2.9 mi (4.7 km) from the airport. Guests can visit the fitness center for a workout or grab a bite to eat at Borders Restaurant, which serves breakfast and dinner. The helpful staff and airport proximity get good marks from fellow travelers.

Languages

English, French, Hindi, Italian, Polish, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 184 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - noon
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (GBP 16 per day)
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children's menu

What to do

  • Golfing nearby

Working away

  • Business center
  • 6 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness center

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Assistive listening devices available
  • Stair-free path to entrance

Languages

  • English
  • French
  • Hindi
  • Italian
  • Polish
  • Romanian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Borders Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Borders Lounge - This restaurant serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Outside Seating Area - Onsite restaurant. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: GBP 50 per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 14.95 per person
  • Early check-in can be arranged for an extra charge of GBP 10.00 (subject to availability)
  • Late check-out can be arranged for an extra charge of GBP 10.00 (subject to availability)

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Dining venue(s)
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)
  • Fitness facility

Children & extra beds

  • Rollaway beds are available for GBP 15.0 per night

Parking

  • Self parking costs GBP 16 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

Does Mercure London Heathrow Hotel offer free cancellation for a full refund?
Yes, Mercure London Heathrow Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure London Heathrow Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure London Heathrow Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure London Heathrow Hotel?
Yes. Self parking costs GBP 16 per day. Parking spots may be limited.
What are the check-in and check-out times at Mercure London Heathrow Hotel?
You can check in from 3:00 PM - noon. There's a charge of GBP 10.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of GBP 10.00 (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Mercure London Heathrow Hotel and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Mercure London Heathrow Hotel?
Yes, Borders Restaurant offers alfresco dining. Nearby restaurants include The White Hart (10-min walk), The Three Magpies (2.3 mi), and Il Basilico (2.3 mi).

Reviews

7.0

Good

7.7/10

Cleanliness

7.6/10

Staff & service

7.1/10

Amenities

7.1/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Poor

You wont be staying here if you booked!!
Didn't even stay at the Mercure and wasn't notified until 4 days before I travelled. Tried ringing the hotel on numerous occasions and finally got hold of them. They lied when asked why they moved me saying it was for improvements but it has been taken over by the Home Office for immigration purposes. Our party incurred additional costs due to being placed in the holiday inn express Terminal 5 because there's no Hoppa bus.
1-night trip
Verified Hotels.com guest review

8/10 Very Good

Ok but not extra ordinary
Paul, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

KAZUHIRO, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Gary, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointed, expect more from Mercure
Long queues at check in. Had to wait for a table at dinner. Once ordered the food it took a long time to be served (almost an hour). Lipstick on drinks glass, when I took it back the server said “really!” in an abrupt manner. Felt under staffed. Watched a lady ( guest) handle lots of food at breakfast ( took some of it to her table!) then watched her put it back in the buffet for other guests, no staff on hand to inform or supervise! Really put me off. Breakfast was cold. Toaster didn’t work properly. Won’t be staying there again.
Andrew, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Hatem, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Terrible beds. Housekeeping low standards. Cob webs everywhere. Mould in shower and a broken shower too. Paid for parking and left with a damaged car. Stay clear
Paul, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

William, 1-night trip
Verified Hotels.com guest review

6/10 Good

Room smelt of cigarette smoke, window would not shut and breakfast was very chaotic with one day having paper plates and plastic cutlery - but on the whole a pleasant stay and good value for money.
Seema, 2-night trip
Verified Expedia guest review

6/10 Good

ok too far from airport - taxi charged me £30 to t4 - for solo passenger
Ashley, 1-night trip
Verified Expedia guest review