All hotels in Hayes, England, United Kingdom
1 room, 2 adults

Mercure London Heathrow Hotel, Hayes

4-star4 stars
Shepiston LaneHayesEnglandUB3 1LPUnited Kingdom

Suburban hotel in Hillingdon with restaurant, bar/lounge
  • Free WiFi
  • Collect nightsFor every 10 nights, get 1 free!
Fantastic service
Good internet service
Great location
More comfort would be nice
413See all 413 reviews
From 1,025 reviewsTripAdvisor Traveller Rating

Mercure London Heathrow Hotel, Hayes

from $54
  • Superior Room
  • Superior Room
  • Standard Room
  • Deluxe Room
  • Standard Room
  • Standard Room (with Extra Pull Out Bed)
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 184 rooms
  • This hotel is arranged over 2 floors


  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking (limited) *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Golfing nearby
Working away
  • Business center
  • Number of meeting rooms -
  • Conference space
  • Conference center
  • 24-hour front desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Elevator/lift
  • Safe-deposit box at front desk
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Borders Restaurant - Onsite restaurant.

Borders Bar - This bar serves light fare only.

Mercure London Heathrow Hotel, Hayes’s small print

Also known as

  • Comfort Heathrow
  • Mercure London Heathrow Hotel Hayes
  • Mercure London Heathrow Hotel
  • Mercure London Heathrow Hayes
  • Mercure London Heathrow
  • Mercure London Heathrow Hotel Hayes, UK - Greater London
  • Comfort Heathrow Hotel
  • Comfort Hotel Heathrow
  • Heathrow Comfort
  • Heathrow Comfort Hotel
  • Hotel Comfort Heathrow
  • Comfort Hotel Heathrow Hayes, UK - Greater London


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge of GBP 10.00 (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability)

Self parking costs GBP 10.00 per day

Rollaway beds are available for GBP 15.0 per night

Full breakfast is offered for an extra charge of GBP 10.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

What’s around Mercure London Heathrow Hotel, Hayes


  • In Hillingdon
  • Windsor Castle - 8.6 mi / 13.9 km
  • Twickenham Stadium - 7.3 mi / 11.8 km
  • Frogmore House - 8.8 mi / 14.1 km
  • Eton College - 8.8 mi / 14.1 km
  • Twickenham Stoop - 9.3 mi / 15 km
  • Brunel University - 4 mi / 6.4 km
  • Syon Park - 7.9 mi / 12.7 km

Getting around

  • London (LHR-Heathrow) - 8 min drive
  • London (LGW-Gatwick) - 55 min drive
  • Hayes & Harlington Station - 20 min walk
  • West Drayton Station - 9 min drive
  • Heathrow Terminal 5 Station - 10 min drive
  • Self parking (surcharge)
  • Limited parking

Recent reviews

Good 7.2 From 413 reviews

Mercure London Heathrow Hotel, Hayes
Poor service, seems that no body care about it
Very bad service, no air conditioner, call twice from room to fix the A/C . There were no soap and shampoo. They don’t attend to call from room. After going to the counter requesting for service. Answer was that they were busy.
Shahid, us1 night trip
Mercure London Heathrow Hotel, Hayes
No shuttle service from terminal 5
There is no shuttle transportation from terminal 5 to the hotel.
Susan, us1 night trip
Mercure London Heathrow Hotel, Hayes
Cold showers
The reception and check in was quick after a long flight. If you like cold showers this is the place to stay. For the 6 night I stayed, not once did I get a warm shower. Even when you have the do not disturb sign on the door they ignore it and come in. Not good when you're jet lagged and need rest. The bathroom is old and dated. The breakfast was the only thing good about this place.
catherine, us5 night trip
Mercure London Heathrow Hotel, Hayes
Had to be the smallest room I have ever stayed in. I asked management to change the news (which no one was watching) to the soccer game between Portugal and Chile. After much waiting and promises, I had to get a bit testy and remind a staff member that they promised to change the channel after helping one customer. This did not happen and this person got testy when I said this. Also, I ordered food and canceled it as after 20+ minutes, I had no interest in the cheese and fruit plate anymore.
Tony, us1 night business trip
Mercure London Heathrow Hotel, Hayes
Efficient but cold.
Hotel was clean and nicely remodeled. Staff were cold and up tight. Not a particularly comfortable experience. Much better when it was Comfort Inn.
Jill, us1 night trip

See all reviews

Mercure London Heathrow Hotel, Hayes

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