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All properties in Hayes, England, United Kingdom
1 room, 2 adults

Mercure London Heathrow Hotel, Hayes

4-star4 stars
Shepiston Lane, Hayes, England, UB3 1LP, United Kingdom

4-star hotel with restaurant, near Stockley Park
  • Free WiFi
  • Collect nightsYou can collect® Rewards nights here
Fantastic service
Good internet service
Location is ok
More comfort would be nice
433See all 433 reviews
From 1,138 reviews

TripAdvisor Traveller Rating

Mercure London Heathrow Hotel, Hayes

from $49
  • Superior Room
  • Superior Room
  • Standard Room
  • Deluxe Room
  • Standard Room
  • Standard Room
  • Standard Room

What’s around Mercure London Heathrow Hotel, Hayes


  • In Hillingdon
  • Stockley Park - 24 min walk
  • Brunel University - 4 mi / 6.4 km
  • Twickenham Stadium - 7.9 mi / 12.7 km
  • Windsor Castle - 8.6 mi / 13.9 km
  • Bushy Park - 7.9 mi / 12.7 km
  • Chiswick Park - 9.2 mi / 14.7 km
  • Thorpe Park - 11.2 mi / 18 km

Getting around

  • London (LHR-Heathrow) - 8 min drive
  • London (LGW-Gatwick) - 56 min drive
  • Hayes & Harlington Station - 20 min walk
  • West Drayton Station - 9 min drive
  • Heathrow Terminal 5 Station - 10 min drive
  • Self parking (surcharge)
  • Limited parking

About Mercure London Heathrow Hotel, Hayes

Affordable family hotel with airport shuttle, near Heathrow

Quick Heathrow access
The smoke-free Mercure London Heathrow Hotel is 3 miles from Heathrow Airport, served by the Hotel Hoppa shuttle service that runs every 40 minutes. Need to get to central London in a hurry? Paddington Station is a 15-minute ride on the Heathrow Express.

Windsor stopover
If you have extra time between flights, you might want to sneak away to Legoland Windsor, 12 miles away, or visit Windsor Castle, 10 miles from the hotel. Families also enjoy theme parks at Chessington World of Adventures (25 miles) and Thorpe Park (12.5 miles).

Relax at the patio bar
Guests love the food at Borders Restaurant, where you can get a breakfast buffet, lunch, or hearty dinner. The patio bar serves lighter fare and drinks. There is a 24-hour gym and limited onsite parking. On site are copy and fax machines plus 2 computers in the lobby for guest use.

Family rooms
Mercure London Heathrow Hotel offers Standard and Superior rooms. Some come with sofa beds and there are also family rooms for up to 5 guests. All are air conditioned and feature satellite TV, free WiFi, and coffeemakers. Room service runs around the clock.

At a glance

Key facts

Hotel size

  • This hotel has 184 rooms
  • This hotel is arranged over 2 floors


  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-out

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking (limited) *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Golfing nearby
Working away
  • Business center
  • Number of meeting rooms - 6
  • Conference space
  • Conference center
  • 24-hour front desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Elevator/lift
  • Safe-deposit box at front desk
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • Hindi
  • Italian
  • Polish
  • Romanian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Borders Restaurant - Onsite restaurant.

Borders Bar - This bar serves light fare only.

Mercure London Heathrow Hotel, Hayes’s small print

Also known as

  • Comfort Heathrow
  • Mercure London Heathrow Hotel Hayes
  • Mercure London Heathrow Hotel
  • Mercure London Heathrow Hayes
  • Mercure London Heathrow
  • Mercure London Heathrow Hotel Hayes, UK - Greater London
  • Comfort Heathrow Hotel
  • Comfort Hotel Heathrow
  • Heathrow Comfort
  • Heathrow Comfort Hotel
  • Hotel Comfort Heathrow
  • Comfort Hotel Heathrow Hayes, UK - Greater London


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: GBP 50 per night

Optional extras

Early check-in can be arranged for an extra charge of GBP 10.00 (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability)

Self parking costs GBP 10.00 per day

Rollaway beds are available for GBP 15.0 per night

Full breakfast is offered for an extra charge of GBP 10.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.0 From 433 reviews

Mercure London Heathrow Hotel, Hayes
A great find close to Heathrow
I loved this hotel! After a wonderful trip wonderful trip in Europe staying in some nice and some not so nice hotels, this was a refreshing way to end our trip. We wanted to stay close to Heathrow for an easy commute to Heathrow and this hotel was a great way to enjoy one last evening in London. The hotel was easy to find in a decent part of London with a smiling and welcoming reception clerk. The hotel was beautifully decorated and quite comfortable. Our room was a dream, spacious for Europe with lovely amenities, including a mini fridge with beverages. The king size bed was comfortable and inviting. The furnishing were tasteful. The room was clean, modern and and well kept. It was nice to have an inexpensive airport shuttle at the front door in the morning. The staff was kind and thoughtful. I have no complaints whatsoever and look forward to my next stay in this hotel.
Haidee, usFamily trip
Mercure London Heathrow Hotel, Hayes
Very Good8.0
Nice hotel, easy to get a cab to Heathrow, meals were an issue. Their restaurant was limited and no where to get to by walking.
lucinda, us1 night romance trip
Mercure London Heathrow Hotel, Hayes
Poor service, seems that no body care about it
Very bad service, no air conditioner, call twice from room to fix the A/C . There were no soap and shampoo. They don’t attend to call from room. After going to the counter requesting for service. Answer was that they were busy.
Shahid, usFamily trip
Mercure London Heathrow Hotel, Hayes
No shuttle service from terminal 5
There is no shuttle transportation from terminal 5 to the hotel.
Susan, usRomance trip
Mercure London Heathrow Hotel, Hayes
Cold showers
The reception and check in was quick after a long flight. If you like cold showers this is the place to stay. For the 6 night I stayed, not once did I get a warm shower. Even when you have the do not disturb sign on the door they ignore it and come in. Not good when you're jet lagged and need rest. The bathroom is old and dated. The breakfast was the only thing good about this place.
catherine, usOther trip

See all reviews

Mercure London Heathrow Hotel, Hayes

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