Guests
All properties in West Springfield, Massachusetts, United States of America

Comfort Inn & Suites

No-frills West Springfield hotel with indoor pool

  • Free WiFi and free parking
From
$100

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Pool
  • Pool
  • Indoor Pool
  • Pool
  • Pool
Pool. Image 1 of 58
1 / 58Pool
106 Capital Drive, West Springfield, 01089, MA, United States of America
7.6.Good.
  • Enjoy it

    Mar 30, 2022

  • Very comforting and accommodating!!

    Mar 19, 2022

See all 538 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Choice) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours

Guests rated location

Quiet
Easy parking
Convenient
Safe
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 75 smoke-free guestrooms
  • Daily housekeeping
  • Indoor pool
  • 24-hour front desk
  • Coffee/tea in a common area
  • Lobby fireplace

For families

  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping

What’s around

  • Holyoke Mall - 2.7 mi / 4.3 km
  • Josiah Day House - 2.8 mi / 4.5 km
  • MassMutual Center - 4.8 mi / 7.7 km
  • MGM Springfield - 4.9 mi / 7.9 km
  • Naismith Memorial Basketball Hall of Fame - 5.1 mi / 8.1 km
  • Springfield Museums - 5.2 mi / 8.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 King Bed, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)
  • Room, 1 King Bed, Accessible, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking

What’s around

Landmarks

  • Holyoke Mall - 2.7 mi / 4.3 km
  • Josiah Day House - 2.8 mi / 4.5 km
  • MassMutual Center - 4.8 mi / 7.7 km
  • MGM Springfield - 4.9 mi / 7.9 km
  • Naismith Memorial Basketball Hall of Fame - 5.1 mi / 8.1 km
  • Springfield Museums - 5.2 mi / 8.3 km
  • Eastern States Exposition - 6 mi / 9.6 km
  • Westfield River - 3.3 mi / 5.3 km
  • Baystate Medical Center - 3.4 mi / 5.5 km
  • Mercy Hospital - 4.8 mi / 7.7 km

Getting around

  • Bradley Intl. Airport (BDL) - 26 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 16 min drive
  • Springfield Union Station - 7 min drive
  • Holyoke Station - 9 min drive
  • Northampton Station - 17 min drive
map
See on map
106 Capital Drive, West Springfield, 01089, MA, United States of America

At a glance

Hotel size

  • This hotel has 75 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Coffee/tea in a common area

Things to do

  • Number of indoor pools - 1
  • Number of spa tubs - 1

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Fireplace in lobby

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Visual alarms in hallways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

State tax ID - C0008023250

State tax ID - C0008023250

Also known as

  • Comfort Inn West Springfield
  • Comfort Inn & Suites Hotel West Springfield
  • Comfort West Springfield
  • Comfort Inn Suites
  • Comfort Inn & Suites Hotel
  • Comfort Inn & Suites West Springfield

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Comfort Inn & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. RV/bus/truck parking is available.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. Check-out time is 11 AM.
  • Yes. Nearby restaurants include Donut Dip (7-min walk), On The Border Mexican Grill & Cantina (9-min walk), and Shallot Thai Cuisine (13-min walk).
  • No, this hotel doesn't have a casino, but MGM Springfield (7-min drive) is nearby.
  • Comfort Inn & Suites has an indoor pool and a spa tub.
7.6.Good.
  • 6.0.Good

    Not a hotel I’d stay at again , more of a hotel for people who need to live somewhere.

    Iris, 1 night trip, Feb 14, 2022

    Verified Expedia guest review

  • 4.0.Fair

    The Smell of marijuana was so horrible since the you enter that almost make me throw

    Yomaris, 1 night romance trip, Dec 11, 2021

    Verified Expedia guest review

  • 4.0.Fair

    no wifi, on a saturday night there were too many people using, so you could not get wifi. no breakfast, all juice machines broken. no smoking, yet smoke smell permeated halls, rooms, everywhere. bathroom especially needs updating, shower stall literally cracking and peeling underfoot, totally gross

    elizabeth, 1 night family trip, Nov 6, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Thoughts…

    Only negative was wifi connection. Wouldn’t work on iPads on arrival and lobby staff had no idea what to do. Comment was “it works on android so all ok” which is not true when I specifically said I need iPad access. She did not offer any further assistance. This would probably mean I would not return to this site. Housekeeping did nice job…

    Thomas, 2 night family trip, Nov 5, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Not an Inn but more like Get out while you can

    The check in process was easy and simple. But things went downhill from there. Our room was placed in a nonsmoking area. But all of the hallways were covered in a strong cigarette smell, thank goodness for the empty elevators. The rooms were decent sized but felt crowded due to excessive pieces of broken furniture. The surrounding walls were scratched and stained as if there was a fight. The handles on some of the furniture pieces were broken, the thin and itchy bedsheets were covered with food, grease and small blood stains. The bathroom was decently clean, but the rest of the room was atrocious. The remotes and coffee station had sticky residues. I had to use my own wipes to clean some of the things. Wish I took pictures. I think the management needs to give the cleaning staff more time to turn down rooms because it seems as though they get 10 minutes to a bathroom and not much else.

    Veronica, 2 night trip, Oct 22, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Pretty terrible

    I usually don’t leave reviews, but I thought I would be doing a disservice to other people not to… when we walked in our room the floor was sticky. We never felt comfortable taking our socks off or using the shower. For a non-smoking hotel the hallways always smelled like smoke. Honestly we consider it a win that we didn’t leave with bed bugs. I would never stay here again.

    2 night trip, Oct 22, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Our room was kinda gross stains on the sheets, not vacuumed I stayed at a sister property that was in much better condition pretty disappointed in this dtay

    Evyn, 2 night family trip, Oct 16, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff was very accommodating. Facilities were very clean.

    Gerard, 1 night family trip, Oct 16, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very clean

    Kimberly, 1 night family trip, Oct 16, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Was very clean friendly and very comfortable.

    Mary, 1 night family trip, Sep 21, 2021

    Verified Expedia guest review

See all 538 reviews