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1 room, 2 adults

PARKROYAL Kuala Lumpur, Kuala Lumpur

5-star5 stars
Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia

Luxury hotel with spa, near Berjaya Times Square
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Wellness
Great wellness & sports facilities
Location
Great location
Beach
Beautiful beach
Service
Fantastic service

PARKROYAL Kuala Lumpur, Kuala Lumpur

from $67
  • Deluxe Twin Room
  • Superior Room, 1 Queen Bed
  • Family Suite, 2 Queen Beds
  • Deluxe Room, 1 King Bed
  • Orchid Club Premier King
  • Premier Suite
  • Deluxe Room, 2 Double Beds
  • Orchid Club Deluxe King
  • Orchid Club Deluxe Double Double
  • Orchid Club Premier Double Double
  • Studio

What’s around PARKROYAL Kuala Lumpur, Kuala Lumpur

Top spots nearby

Recommended by this property

  • Berjaya Times Square (3-minute walk)
  • Pavilion Kuala Lumpur (5-minute walk)
  • KLCC Park (12-minute walk)
  • Kuala Lumpur Tower (12-minute walk)
  • Petronas Twin Towers (14-minute walk)
  • Putra World Trade Centre (33-minute walk)
  • Mid Valley Mega Mall (45-minute walk)
  • University of Malaya (4.2 mi / 6.7 km)
  • Batu Caves (6.7 mi / 10.8 km)

Getting around

  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 44 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 33 min drive
  • Kuala Lumpur Pasar Seni Station - 26 min walk
  • Kuala Lumpur Masjid Jamek Station - 27 min walk
  • Kuala Lumpur Sultan Ismail Station - 4 min drive
  • Bukit Bintang Station - 2 min walk
  • Imbi Station - 5 min walk
  • Raja Chulan Station - 10 min walk

At a glance

Key facts

Hotel size

  • This hotel has 426 rooms
  • This hotel is arranged over 21 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Fitness facilities
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • Hindi
  • Indonesian
  • Japanese
  • Malay

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

St. Gregory Spa has 5 treatment rooms. Services include Swedish massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Chatz Brasserie - This brasserie serves breakfast, lunch, and dinner.

Si Chuan Dou Hua - This restaurant specializes in Asian cuisine and serves lunch and dinner.

PARKROYAL Kuala Lumpur, Kuala Lumpur’s small print

Also known as

  • Kuala Lumpur Parkroyal
  • PARKROYAL Kuala Lumpur Kuala Lumpur
  • PARKROYAL Kuala Lumpur Hotel Kuala Lumpur
  • Parkroyal
  • Parkroyal Hotel
  • Parkroyal Hotel Kuala Lumpur
  • Parkroyal Kuala Lumpur
  • Kuala Lumpur Parkroyal Hotel
  • Parkroyal Kuala Lumpur Hotel Kuala Lumpur
  • PARKROYAL Kuala Lumpur Hotel
  • PARKROYAL Kuala Lumpur Hotel

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Self parking is available for an extra charge

Valet parking is available for an extra charge

Rollaway beds are available for an additional charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very Good 8.2 From 1,326 reviews

Good 6.0
Not a 5 star standard that we are used to
We paid for a club room. The club room was nice especially breakfast where you can order off a set menu. We stayed 3 nights (Friday to Monday). The room we were put in was on the 3rd floor on the Western side, which faced both the main street and the mono rail. The walls seemed to be paper thin and the windows did not appear to be double glazed. There was an incredible volume of traffic including motorbikes, and hence it was very noisy. On the last night we had to be asked to be moved 3 times as the first time our Air Conditioning broke down and after some time where they advised it was fixed eventually admitted it wasn't, and then we moved to another room on the same side but a live band had started up. We went and asked to be moved at 12.45am as the Band was still going strong. We moved to the other side, which was dead quiet however, the views from this side are of backs of buildings with rubbish. In addition to all of this we were not happy with the marks on the sheets and pillows, and the lack of face cloths in our original room as we later found out they should have been supplied after seeing them in the other room. Our conclusion is that apart from the Club Room we would not stay at this Hotel again. This Hotel is not a 5 Star Hotel when you compare to other 5 Star Hotels like Conrad Macao Cotai or any other 5 Star Hotels in Cotai Macau, and the Star in Sydney. We have stayed at the Park Royal in Singapore, and their standard far outweighs this Hotel.
David, auOther trip
Exceptional 10.0
Excellent Stay at Parkroyal KL
My wife and I were at Parkroyal KL for our 20th Wedding Anniversary. Prior to our arrival, I had requested for a high floor and non-smoking room and I shared that we are coming up for our wedding anniversary. On arrival, we were checked in by a Manager, I think it was Johari and he was overly pleasant and got us our room. When I checked to see if I got the highest floor and he told me that my room has been assigned on the 14floor and the other floors were not available, we accepted it. We got the keys and the bell-boy took our bag and brought us to our room. To our surprise, it was a beautiful room with a heart shape red rose petals made on the bed, some fruits and a box of chocolates. There was a little note of kind wishes from the hotel to us left on the table next to the fruits and chocolates. The housekeeping staff was equally nice too. Throughout our 5 days stay in this hotel was simply so pleasant. All staff were friendly and helpful and it was accessible to many places. We will definitely come back to stay in this hotel once again. Kudos to all the stay of this hotel too!
sgOther trip
Exceptional 10.0
Great Hotel in Bukit Bintang
The hotel is situated very well in Bukit Bintang, just less than two blocks from the main intersection. That's less than two blocks away from the Monorail stop as well as the subway stop for the new Sungai Buloh line. As such, the location is very central, and within walking distance of several tourist areas, such as Jalan Alor, Lot 10, Fahrenheit 88, and Pavilion KL. The Monorail and subway makes getting to and from places like KL Sentral, KLCC (Petronas towers), Chinatown and Little India within easy reach. There is also a walkway linking Pavilion KL with KLCC, so walking is also a safe and convenient option. The hotel itself was very affordable and was great value for the price paid. The room was spacious and well-outfitted. The bed was comfortable, wifi was strong, and the bathroom amenities were great. There is also an exercise room and a pool on the 6th floor. The hotel also provides complimentary bottles of water (x2) per night which is also convenient. Staff are friendly and are able to speak English. Would definitely recommend a stay at this hotel if staying in KL for a few days. Definitely a good choice for those wishing to see the touristy parts of KL as the hotel is centrally located. Also a good option for those just wishing to relax as the hotel has a lot of good amenities and restaurants.
ca3 night trip
Good 6.0
Reasonably ok and fine hotel- but not outstanding.
Hotel is situated at a convenient location - within walking distance from many malls and the train- and connectivity is never a problem. Hotel is reasonably clean and stay was ok. The challenge is that nothing stands out, which makes you wonder if this really is a five star hospitality. The main issue is with breakfast- its quite a non motivator to start the day with. The staff at the breakfast appear to be super busy running around to clean the tables and not many people were free to attend to customers. I noticed this not once but almost every day during my five day stay. For instance it was for the first time ever in any hotel- I was asked to choose from coffee and regular tea- and not insist on English Breakfast Tea (which I prefer), because that was peak breakfast time and they did not have it ready. I let it go the first day, but second day the same thing happened and I asked the restaurant manager- and she apologised thrice and rushed to the kitchen- but still could not get the tea in next 10-15 mins- and I went on with my day. However- the third day onwards the tea was available. It is small incidents like this which one notices. over all not very nice breakfast. I must mention that I came across some very good staff members too (like front desk and the gents at the lobby level etc). Stay was not bad- but as I said nothing stands out- everything is right, but not outstanding.
Abhishek, gbOther trip
Good 6.0
Easy access close to shopping and food
Hotel is a 5 minute walk to Bukit Bintang monorail station so easy to train from the airport. Hotel was well maintned and staffed - always felt safe and secure. I recommend to any guests that they confirm with management that there are no "day rental" rooms on the same floor as your room. We were unfortunately next to a room that was being used as a make-up demonstration room and photo shoot. The issue wasn't with the event itself, but the hotel uses their night shift to set up the room. The service doors were opposite that room so during the night, beds, chairs furniture etc were wheeled out and tables etc wheeled in...of course doesn't sound too bad except they didn't have door wedges to keep the doors open so service doors slam and room door slams between trips....add that to the incessant loud chat and instructions between workers and it becomes a nightmare. First night was 11pm...they stopped when I reprimanded them in my pyjamas. Staggeringly, they did the same thing the next night, this time at 3am ... again they stopped when confronted but really, a sorry would have been good. " I will inform management room is noisy" is all I got. Absolute rubbish management and staff behaviour particularly after a complaint the previous night. I checked out a day early and blew off a nights fee just to get a good nights sleep.
Stu, auOther trip

PARKROYAL Kuala Lumpur, Kuala Lumpur

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