Novotel Queenstown Lakeside

Photo gallery for Novotel Queenstown Lakeside

Primary image
Indoor spa tub
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
Room, 1 King Bed, Lakeside | View from room

Overview of Novotel Queenstown Lakeside

UNESCO Sustainable Travel Pledge

Novotel Queenstown Lakeside

4.0 star property
Mountain hotel in Queenstown City Centre with restaurant and bar/lounge

8.6/10 Fabulous

998 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Internet access
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is $141
Price available on 23/10/2022
Map
Corner of Earl and Marine Parade, Queenstown, 9348
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Breakfast available
  • Ski storage
  • Ski passes
  • Fitness centre
  • Valet parking
  • Spa tub
  • 24-hour room service
  • In-room childcare
  • Business centre
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Choose dates to view prices

About this area

What's nearby

  • In Queenstown City Centre

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 9 min drive

About this property

Novotel Queenstown Lakeside

4-star eco-friendly hotel in the heart of Queenstown City Centre
Take advantage of a garden, dry cleaning/laundry services and a bar at Novotel Queenstown Lakeside. For some rest and relaxation, visit the hot tub. Be sure to enjoy a meal at Elements, the on-site restaurant. Free WiFi in public areas is available to all guests, along with a fitness centre and a business centre.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Tour/ticket information, a TV in the lobby and a front desk safe
  • Concierge services, free newspapers and express check-out
  • Guest reviews say great things about the central location
Room features
All 273 rooms boast comforts, such as 24-hour room service and pillow menu, as well as perks, such as laptop-compatible safes and climate-controlled air conditioning.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with showers and shower/bath combinations
  • 21-inch LCD TVs with satellite channels
  • Balconies or patios, daily housekeeping and desks

Languages

Chinese (Mandarin), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 273 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM until 5:30 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • On-site valet parking (NZD 25.00 per night; includes in/out privileges)
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Off-site parking within 164 ft (NZD 20 per night); discounts available

Other information

  • Designated smoking area (fines apply)
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children stay free
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Ski passes
  • Beach nearby
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Skiing lessons nearby
  • Scooter/moped hire nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (646 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1988
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Television in common areas
  • Fitness centre
  • Hot tub

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Chinese (Mandarin)
  • Czech
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 21-inch LCD TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • WiFi and wired Internet for a surcharge
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Elements – This restaurant serves breakfast and dinner. A children's menu is available.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: NZD 100 per night

Optional extras

  • WiFi is available in guest rooms for NZD 10 per night (rates may vary)
  • Wired Internet access is available in guest rooms for NZD 10 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of NZD 33.00 for adults and NZD 17.50 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Valet parking costs NZD 25.00 per night with in/out privileges
  • Parking is available nearby and costs NZD 20 per night (164 ft away)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

Does Novotel Queenstown Lakeside offer free cancellation for a full refund?
Yes, Novotel Queenstown Lakeside does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Queenstown Lakeside?
As of 30 Sep 2022, prices found for a 1-night stay for 2 adults at Novotel Queenstown Lakeside on 17 Oct 2022 start from $111, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Queenstown Lakeside?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Novotel Queenstown Lakeside?
Sorry, pets aren't allowed.
Is parking offered on site at Novotel Queenstown Lakeside?
Yes. Valet parking costs NZD 25.00 per night. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Novotel Queenstown Lakeside?
You can check in from 2 PM - 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at Novotel Queenstown Lakeside?
No, this hotel doesn't have a casino, but Skycity Queenstown Casino (4-min walk) and SKYCITY Wharf Casino (6-min walk) are both nearby.
What is there to do at Novotel Queenstown Lakeside and nearby?
Have fun with nearby winter activities such as cross-country skiing, snowboarding and snowmobiling, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours and segway hire. Relax in the hot tub or enjoy the use of other amenities, which include a fitness centre and a picnic area. Novotel Queenstown Lakeside also has a garden.
Are there restaurants at or near Novotel Queenstown Lakeside?
Yes, there's an on-site restaurant, Elements. Nearby restaurants include Vudu (3-min walk), Caribe Latin Kitchen (4-min walk) and 1876 (4-min walk).
Does Novotel Queenstown Lakeside have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Novotel Queenstown Lakeside like?
Novotel Queenstown Lakeside is in Queenstown City Centre, a short 1-minute walk from Lake Wakatipu and 4 minutes' walk from Skycity Queenstown Casino. The local area is popular with nature enthusiasts and our guests say that it is very walkable.

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.3/10

Property conditions & facilities

8.6/10

Eco-friendliness

6/10 Good

Disappointed!
Disappointed. Corridor was blocked with service trollies so hard to get bags to room. Knock on door at 0930 am to see if we’re checking out. Told him check out was 1000. Again had trolley parked outside our door. Put us off staying here again.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Angela, 10-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Heidi, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nicolas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely hotel
It was a lovely stay, better than I expected. The location is superb, right in town but not noisy.
MINH, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Service.. Five Stars
Sandeep, 2-night trip
Verified Expedia guest review

8/10 Very good

Its location in central Queenstown is superb. The one thing that can be improved was in the bathroom. it would be great to have a lowlight sensor light in the bathroom so that you don't have to turn the full lights on in the middle of the night.
Graeme, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Shower over bath no good
Hamish, 1-night family trip
Verified Expedia guest review

6/10 Good

Hotel looking bit dated cleanliness was ok
Caroline, 3-night romance trip
Verified Expedia guest review

6/10 Good

Was disappointed that the restaurant was closed for dinner the whole time we were there. Can understand impacts of staff shortages but there were also very limited room service options available when we got there, then nothing was available at all at the end of the week. Part of the reason I chose this hotel was for the in-house dining/room service as my companion is unable to eat at restaurants due to anxiety. Also didn’t appreciate room- service trying to clean my room at 9am. Not ever had that experience before in any other hotel ever … a bit cheeky and intrusive. Location made up for negatives - just - but would choose somewhere different next time.
Joanna, 4-night family trip
Verified Expedia guest review