2 May 2023
Terrible-dont trust the photos!
I am terribly disappointed with this booking. Attached are the images of the condition of the unit when we arrived.Even the curtains are moulded Today they had to fix the wash lines, unclog the drains,fix the toilet seats, clean the filth in the apartment and provide us with a decent braai stand. The 2nd room does not have a bunk bed for the children as the pictures on your website show. I spoke to the Chundre at top destinations as they handle the bookings for Caribbean Estates and she confirmed with me that during loadshedding there is a generator and we will not be affected by it. It was a huge concern for us as they have loadshedding 3 times a day for 2.5 hrs at a time (absolutely no electricity at all during the loadshedding times) We have no generator, and our holiday is ruined by the loadshedding 3 times a day as there is no power during this time. The other units on this property have generators and have lights during the loadshedding Something needs to be done for this booking as I will not accept this for our holiday. My daughter and my birthday celebration was ruined! I await your response
J, 5-night family trip
Verified Hotels.com guest review