Regal International East Asia Hotel, Shanghai

I've stayed at this hotel quite often over the years and it's always a comfortable stay. I appreciate that a lot of the staff has remained over the years. Some consistency is good. Thank you Jeff and team in the dining area and Alice, Assistant Manager for always being so kind. I look forward to my next visit.

Clean and comfortable and located in a quiet neighborhood, 5 min walk to the metro. Room was clean and spacious. We requested for hotel to make reservations for us at a local restaurant and they kindly did it immediately and got back to us that the reservation was made. Zero complaints.

I was deied credits for my stay despite I am a Gold member of the hotel because I booked via Hotel.comand not their website. They had a sign I could receive Asia Miles for my stay. When I asked they siad I had to stay in the more expensive room (＞$2000RMB per night) to qualify , which was stated in the sign. If I were to pay that much, I definitely won't be staying there. There was no recognition of my being a Gold member of the Regal Hotel group unlike my previous stays in Hong Kong. I definitely don't want to stay there again.

The checkout was still so slow and it still charges local calls.

Overpriced and gave us a room for disabled persons. The staff was very rude when asked to change our room