All hotels in Vienna, Austria
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Novum Hotel Cristall Wien, Vienna

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 3 star.
Franzensbruckenstrasse 9Vienna1020Austria, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Good3.4 / 5
Location
Great location
Breakfast
Tasty breakfast
Room
Room is not nice
Vibe
Poor vibe
153See all 153 Hotels.com reviews
From 138 reviewsTripAdvisor Traveller Rating

Novum Hotel Cristall Wien, Vienna

Hotel Info: 866-539-8117

from $37
  • Double Room Single Use
  • Standard Double or Twin Room
  • Double Room
  • Quadruple Room
  • Economy Single Room
  • Triple Room
  • Standard Twin Room
  • Single Room, 1 Single Bed
  • Standard Double Room
  • Comfort Double Room
  • Single Room
  • Comfort Double Room Single Use
  • Standard Double Room
  • Standard Double or Twin Room (Single Use)
  • Family Room
  • Triple Room
  • Deluxe Double Room
  • Double Room Single Use

At a glance

Key facts

Hotel size

  • This hotel has 55 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-Midnight
  • Check-out time is 11 AM
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Also known as

  • Cristall Hotel
  • Cristall Vienna
  • Novum Hotel Cristall Wien Vienna
  • Hotel Cristall Vienna
  • Novum Cristall Wien Vienna
  • Novum Cristall Wien

Optional extras

Self parking costs EUR 15.00 per day with in/out privileges

Rollaway beds are available for EUR 35 per night

Buffet breakfast is offered for an extra charge of EUR 9,90 for adults and EUR 4,95 for children (approximately)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Bar/lounge
Things to do
  • Bicycle rentals nearby
  • Sailing nearby
  • Segway rental/tour nearby
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 1990
  • Elevator/lift
  • Garden

In the room

Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Yard
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Novum Hotel Cristall Wien, Vienna’s small print

Also known as

  • Cristall Hotel
  • Cristall Vienna
  • Novum Hotel Cristall Wien Vienna
  • Hotel Cristall Vienna
  • Novum Cristall Wien Vienna
  • Novum Cristall Wien

Optional extras

Self parking costs EUR 15.00 per day with in/out privileges

Rollaway beds are available for EUR 35 per night

Buffet breakfast is offered for an extra charge of EUR 9,90 for adults and EUR 4,95 for children (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.4 /5 from 153 reviews

Novum Hotel Cristall Wien, Vienna
Poor1.0 / 5
So terrible!
It was the worst hotel that we have ever been. No wifi conection in the room. No air condition in the room and rude staff!
1 night romance trip
Novum Hotel Cristall Wien, Vienna
Good3.0 / 5
Okay for the price, but noisy
I got a very cheap room in this very basic hotel. In the morning I heard someone from the next room watching TV and talking on the phone like there was 0 sound insulation.
1 night trip
Novum Hotel Cristall Wien, Vienna
Good3.0 / 5
Nice affordable place
Nice little place, worth the price. About 10 minutes to Prater and 20 min from Wien Mitte.
1 night trip
Novum Hotel Cristall Wien, Vienna
Good3.0 / 5
Lack of service, without a smile!
Arrived at 8pm to have night reception guy (glasses, bald, tan skin) yell at me and argue with me when I requested a room with wifi, like I paid for. He tried to give me the crappiest room in the hotel, 007, where wifi didn't work and then argued with me to just make my personal calls in the lobby. He lied and said hotel all booked. Then he violently waived list of names and room numbers as if I can't read or notice that the hotel was only half booked. We argued again. When he finally agreed to change the room he said he had to check that the wifi didn't work and that I didn't mess up the room. Unbelievable! I just arrived!! Service was terrible. I hope they get rid of this jerk. Food was good but bed was tiny twin bed. Do not go here if you are a single traveler.
1 night trip
Novum Hotel Cristall Wien, Vienna
Poor1.0 / 5
Night reception guy is an insane jerk
Do not go here. Go to hotel altwienerhof instead! Want to know why?! Wow! What an awful RUDE argumentative reception I got from the night time reception guy. He is bald, wears glasses, tan complexion. Watch out for this guy! Don't let him give you room 007, there is no wifi there! I arrived at the hotel at night to be given what probably was the crappiest room in the whole hotel, 007. When I checked wifi I saw there was none. Having paid $70+ for a room with wifi I decided to ask for another room. Clerk said no more rooms and said I should just use internet in lobby. I was not going to make PERSONAL CALLS or do anything in the lobby having paid good money for a room with wifi so I again insisted on a room change. This genius pulled out his room list, with the guest names-yep I saw the names of who was staying in what room :)- waved it angrily in my face and proceeded to try to convince me there were no rooms. Amazingly I saw at least 2 free single bed rooms and plenty of double and triple rooms. I asked to be moved to another room he said that that he NEEDED TO CHECK IF I MESSED/DIRTIED UP MY ROOM after having been there all of 5 minutes. He also demanded to follow me into the room to get PROOF that wifi doesn't work!! Wow! Ultimately after spending about half hour back and forth getting yelled at and arguing with this guy I got my room with wifi. Needless to say this out a huge sour note in my Vienna experience. For what it is worth, the breakfast was good but this is the only place I booked a single bed where I got a twin bed (like for a kid lol). All other places gave me a queen or king bed even though I was a single guest. The power of good customer service is amazing too bad this place completely lacks it.
1 night trip

See all reviews

Novum Hotel Cristall Wien, Vienna

Is the description of this hotel not correct? Tell us