All hotels in Elgin, Illinois, United States of America
1 room, 2 adults
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Quality Inn Elgin, Elgin

2.5 stars
500 Tollgate RdElginIL60123United States of America, ‏‎855-239-9223
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Good3.7 / 5
Location
Great location
Service
Fantastic service
Cleanliness
Clean
Breakfast
Tasty breakfast
124See all 124 Hotels.com reviews
From 89 reviewsTripAdvisor Traveller Rating

Quality Inn Elgin, Elgin

Hotel Info: 855-239-9223

from $87
  • Standard Room, 1 King Bed, Non Smoking
  • Double Room, 2 Double Beds, Non Smoking
  • Double Room, Accessible, Non Smoking
  • Standard Room, 1 King Bed, Smoking
  • Double Room, 2 Double Beds, Smoking

At a glance

Key facts

Hotel size

  • This hotel has 78 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2 PM-Midnight
  • Check-out time is Noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

  • RV/bus/truck parking

Offsite

  • Free area shuttle

Other information

  • Smoke-free property

Also known as

  • Quality Elgin
  • Quality Inn Elgin
  • Elgin Quality Inn

Optional extras

Pets are allowed for an extra charge of USD 15 per pet, per night

In the hotel

Food and drink
  • Free buffet breakfast
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
Working away
  • 24-hour business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Elevator/lift
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping

Quality Inn Elgin, Elgin’s small print

Also known as

  • Quality Elgin
  • Quality Inn Elgin
  • Elgin Quality Inn

Optional extras

Pets are allowed for an extra charge of USD 15 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 124 reviews

Quality Inn Elgin, Elgin
Good3.0 / 5
Clean hotel, but no internet for my whole stay.
I stayed for 3 nights. On the first night, i found that there was no internet access. I was able to connect to the hotels wifi network, but it had no internet access. I called the front desk, and the manager said nothing can be done, only maintenance can reset the router. So i tethered to my phone and wasted some of my data. On the second night, same thing, no internet. I called the front desk again, this time the manager on duty said he would go restart the router right away. It worked for 5 minutes, and then nothing. So i tethered again, wasting more of my data plan. The manager suggested i call the hotels internet provider myself. lol. On the third night, same thing, no internet access. I didn't even bother to complain again. I never want to go back there unless they say they've revamped their wifi network and made it work reliably. On the other hand, the hotel was clean, the staff was friendly, and the breakfast spread was more diverse than i expected. If the internet worked, i would have given 5 stars, but i can only give it 3, because reliable internet access is very important to me when traveling. One last note, my room did not have a bathtub, only a shower. Not a big deal for me, but worth noting.
3 night business trip
Quality Inn Elgin, Elgin
Poor1.0 / 5
Nice room, GREAT Front Desk, TERRIBLE MANAGEMENT
My wife and I planned this quick trip to see her grandmother with our two boys but my oldest came down with a cold. I was fully expecting to pay the full room rate when I called asking for a refund the day we were supposed to check in, but was overjoyed when I was informed we could change the date of our stay. When we checked in the front desk clerk was very kind, the cookies and popcorn are a nice touch and the room was suited our needs. The front desk clerk, her name escapes me, was GREAT. I mentioned needing a park close by so my boys could run around after being in the car for 3 hours and she printed off directions while also assisting other guests. On our way out she gave me another set of directions as she thought this other park would be a better fit. With such a great trip and great customer service from the staff imagine my displeasure when I was finally able to speak with the GM regarding the refund that was promised two weeks prior. As I stated earlier I was promised a refund by the hotel staff. The GM recited your policy and brushed me off to Hotels.com. Even when presented with the facts by Hotels.com you stuck to your guns over a few dollars. Perhaps your staff shouldn't have promised a refund they couldn't authorize but if that's the case more training is likely needed regarding your policies. Typically a team mirrors their managers lead/personality but in this case your staff could teach you a lesson in customer service.
1 night family trip
Quality Inn Elgin, Elgin
Fair2.0 / 5
Too pricey compared to others that are clean
front desk doesn't know and/ also wouldnt know if TV has closed caption capability how to set it up. Not clean; edges bathroom; and many small details overlooked
1 night business trip
Quality Inn Elgin, Elgin
Good3.0 / 5
At most average
Hotel was a decent enough place to stay, but I'm not likely to return. The breakfast was unimpressive. For me the mattress was way too hard and the pillows way too flat--I woke up in pain each morning. The comforter was completely torn up on the edges. The bathroom was cramped and the shower was slippery and only had a small soap holder so toiletries needed to be on the floor. The doors didn't shut completely without being pulled hard. That said, the hotel was mostly clean (stairwell neglected), the staff was friendly, and the location was convenient.
2 night romance trip
Quality Inn Elgin, Elgin
Outstanding5.0 / 5
Amazingness
It was excellent, I stayed there on my way to Minnesota from Cincinnati. on the way home I stayed again an once again friendly staff. the lady working on sun night the 15th of May offered to help carry my bags! Really nice
1 night business trip

See all reviews

Quality Inn Elgin, Elgin

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