4/10 Fair
Jul 3, 2022
80’s poor Row
At the check-in Nelly was extremely helpful, friendly and accommodating, she also gave us a “better” room.
When we got to the room at the 23rd floor, there was dust everywhere, the floor wasn’t hoovered, the heating inside the bathroom under the sink was full of dust and hair/pubic hair. My friend lifted the fitted sheet of the mattress and saw hair and pubic hair all over. The room 2324 was close to 4 elevators, that made noise 24/7. We complained to the manager so many times, at the end they changed the room and they gave us another one, cleaner, but still with pubic hair under the fitted bed sheet, one thing, it was smelling sewer so badly that we had to keep the door and windows open before sleeping and early morning.
The staff is great, the hotel is not a 4 stars, it’s probably a 2 stars. It was probably a 4 stars back in the 80’s, not in 2022.
There’s no mini bar and no room service. No spa, but there’s a gym with a broken chest press and weights up to 50lbs.
My friend from London wanted to send me something from UK through room service, he told me that staff was very rude and they told him they couldn’t do it.
Locations is great, a bit rough, lot of homeless and police 24/7 in the area but there’s al everything you need outside the hotel.
This hotel needs, full refurbishment of the room and of the 8 elevators, in order to bringing them to the 2022.
Oh! And there’s a leak from ceiling in the hall with buckets and towels on the floor.
Carlo, 7-night trip with friends
Verified Hotels.com guest review