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The Willows Hotel, Chicago

3 stars
555 W Surf StChicagoIL60657United States of America, 800-491-6126
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Excellent4.2 / 5
Fantastic service
Great location
Tasty breakfast
Decent vibe
493See all 493 reviews
From 747 reviewsTripAdvisor Traveller Rating
  • Chicago, IL (MDW-Midway Intl.) 27-min drive; 16.5 miles/26.5 km
  • Chicago, IL (ORD-O'Hare Intl.) 37-min drive; 16.3 miles/26.3 km
  • Millennium Station 11-min drive; 4.7 miles/7.5 km
  • Chicago Clybourn Station 12-min drive; 2.7 miles/4.3 km
  • Chicago Van Buren Street Station 12-min drive; 5.2 miles/8.4 km
  • Diversy Station 11-min walk; 0.6 miles/0.9 km
  • Wellington Station 12-min walk; 0.6 miles/1 km
  • Belmont Station 15-min walk; 0.7 miles/1.2 km
  • Self parking (surcharge)

The Willows Hotel, Chicago

Hotel Info: 866-539-8117

from $159
  • Petite Queen Room
  • Executive Room, 1 King Bed
  • Standard Room, 1 Queen Bed
  • Deluxe Double Room, 2 Queen Beds

At a glance

Key facts

Hotel size

  • This hotel has 55 rooms
  • This hotel is arranged over 4 floors


  • Check-in time starts at 3 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Other information

  • Smoke-free property

Also known as

  • Hotel Willows
  • Willows Chicago
  • Willows Hotel
  • Willows Hotel Chicago

Optional extras

Self parking costs USD 22 per night with in/out privileges

In the hotel

Food and drink
  • Free continental breakfast daily
  • Coffee/tea in a common area
Things to do
  • Free use of nearby fitness center
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Number of buildings/towers - 1
  • Year Built 1906
  • Elevator/lift
  • Safe-deposit box at front desk
  • Fireplace in lobby

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Partially open bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Refrigerator
  • Daily housekeeping
  • In-room safe

The Willows Hotel, Chicago’s small print

Also known as

  • Hotel Willows
  • Willows Chicago
  • Willows Hotel
  • Willows Hotel Chicago

Optional extras

Self parking costs USD 22 per night with in/out privileges

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 493 reviews

The Willows Hotel, Chicago
Excellent4.0 / 5
Convenient and clean, friendly staff
The Staff was warm and welcoming. I was expecting a little more "boutique" decor, but overall it was neat and clean. Wish there had been washcloths for my shower...
1 night family trip
The Willows Hotel, Chicago
Excellent4.0 / 5
Romantic driven hotel
Despite the bed being really firm, it was a real good hotel. Breakfast was good, could get coffee all day. I would come back for the romantic aspect it gives.
4 night family trip
The Willows Hotel, Chicago
Outstanding5.0 / 5
This hotel is a jewel!
The entire staff was terrific. The facilities and service was superb. The amenities were numerous and all were thoughtful. Breakfast every day, cookies in the afternoon, and many small things as well. The location was perfect and the cost was more than reasonable. So convenient to transportation and the staff was always helpful in answering questions. The Willows will be our first choice when visiting Chicago! Thank you,
5 night romance trip
The Willows Hotel, Chicago
Outstanding5.0 / 5
Clean and convenient.
Wish the shower/tub had a handicap bar for getting in and out of the tub.
3 night trip with friends
The Willows Hotel, Chicago
Poor1.0 / 5
I am writing this review because of a horrible experience at The Willows Hotel in Chicago, Illinois in September of 2016. On the final morning of a two night stay for what was supposed to be a birthday celebration vacation, my wife awoke to the horror of more than 30 bed bug bites that she suffered overnight. When my wife informed the front desk of this, they were unapologetic and offered only to refund one night’s stay. I then confronted the manager on duty and had them contact the general manager, who then increased their offer to refund just over 75% of what we paid for our stay. The Willows Hotel employee claimed that the 75% refund was all that was possible since that amount was what they received and that the total amount I was charged for our stay included a commission that they could and/or would not refund. I requested the general manager’s name and contact information and informed the front desk associate that if, by any chance, any of this bed bug vermin infested our house that I would be contacting the general manager and expecting further compensation. The refund promised by The Willows Hotel has never appeared on my credit card. And now, despite taking every preventative measure upon returning home, bed bugs have infested our residence. What was supposed to be a fantastic vacation has turned into an absolute nightmare. I will never stay here again and I suggest that you look elsewhere for a hotel when traveling to Chicago.
2 night trip with friends

See all reviews

The Willows Hotel, Chicago

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