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The Queen Mary

3 stars
1126 Queens HwyLong BeachCA90802United States of America, 800-491-6126
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Good3.6 / 5
Service
Fantastic service
Location
Location is ok
Value
Value for money could be better
2266See all 2,266 Hotels.com reviews
From 5,368 reviewsTripAdvisor Traveller Rating

The Queen Mary

Hotel Info: 866-539-8117

from $110
  • Standard Room, 1 Single Bed
  • Deluxe Room, 2 Single Beds
  • Family Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed (King Cabin)
  • Family Room
  • Standard Room, 1 Single Bed
  • Deluxe Two Twins
  • Deluxe King Cabin
  • Inside King Cabin
  • Inside Two Twins Cabin
  • Room, 1 King Bed (Inside)
  • Room, 2 Single Beds (Inside)

At a glance

Key facts

Hotel size

  • This hotel has 346 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • 1 per room (up to 25 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Also known as

  • Mary Queen
  • Queen Mary
  • Queen Mary Hotel
  • Queen Mary Hotel Long Beach
  • Queen Mary Long Beach
  • Queen Mary Los Angeles
  • Queen Mary California

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 75.00 per night

Pet deposit: USD 75.00 per stay

  • Resort fee: USD 14.95 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge of USD 40

Self parking costs USD 22.00 per night with in/out privileges

Valet parking costs USD 27.00 per night with in/out privileges

Refrigerators are available for USD 15.00 per stay

Rollaway beds are available for USD 15.00 per night

Cooked-to-order breakfast is offered for an extra charge of USD 18 per person (approximately)

Pets are allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 150 per stay)

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • 3 coffee shops/cafés
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Arcade/game room
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1936
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site Queen Mary Spa offers guests a variety of popular Long Beach spa packages including the Queen's Royal Secret, Queen for a Day, and the Queen's Royal Day of Beauty.

The day spa is located on the main deck, mid ship, and offers a range of services and treatments, including aromatherapy, facials, skin care, massage, manicures, pedicures, as well as special occasion hair and make-up.

Open Sunday through Saturday; closed on Monday. Advanced reservations are required for treatments.

Recreation

On Site

  • Health club
  • Bicycle rentals on site
  • Personal motorized watercraft on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Segway rental/tour nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

  • The property is a member of Historic Hotels of America.

The Queen Mary’s small print

Also known as

  • Mary Queen
  • Queen Mary
  • Queen Mary Hotel
  • Queen Mary Hotel Long Beach
  • Queen Mary Long Beach
  • Queen Mary Los Angeles
  • Queen Mary California

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 75.00 per night

Pet deposit: USD 75.00 per stay

  • Resort fee: USD 14.95 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge of USD 40

Self parking costs USD 22.00 per night with in/out privileges

Valet parking costs USD 27.00 per night with in/out privileges

Refrigerators are available for USD 15.00 per stay

Rollaway beds are available for USD 15.00 per night

Cooked-to-order breakfast is offered for an extra charge of USD 18 per person (approximately)

Pets are allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 150 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 2266 reviews

The Queen Mary
Excellent4.0 / 5
Fun stay
Very cool staying on a piece of history! It is old, but I feel like that's what you want since it is a historic boat! Location was great, just be aware that parking is pricey, $22 a night.
3 night romance trip
The Queen Mary
Good3.0 / 5
It was nice. We stayed the night before we sailed on a real cruise.
1 night family trip
The Queen Mary
Poor1.0 / 5
never again
rundown cabin in badly need of renovating. cabins do not resemble what hotels.com shows on website photos. air conditioning not working only 1 window opened super small tub toilet falling apart only 2 light fixtures out of 5 worked WiFi would not connect at all website stated pillowtop mattress absolute lie mattress was very uncomfortable could not sleep because of back pain from mattress . housekeeping did not show up at all to clean up our room we were gone all day they never showed up to clean room. had to call reception and ask for towels waited over an hour no one came to bring towels. called a second time. hidden charges they don't mention on website like $22 a day for parking which is ridiculous and $75 dollar a day hold on credit card for incidentals..plus $14.75 charge for use of facilities which is unacceptable will never ever stay here again most awful experience of my life grandson was not at all happy either wanted to come home and he's only 6! floors uneven halls smelled like rotting wood carpets dirty. metal strips on carpeting are raised super high could badly injure yourself if you don't watch where you're stepping or trip and fall. queen Mary either has to shut down and renovate every cabin or only offer as a tour not a place to stay.
2 night family trip
The Queen Mary
Good3.0 / 5
A $75 hold was put on my account for incidentals, it as not yet been returned 11 days later.
1 night romance trip
The Queen Mary
Excellent4.0 / 5
art deco feast
enjoyed everthing we did
1 night family trip

See all reviews

The Queen Mary

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