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The Queen Mary

3 stars
1126 Queens HwyLong BeachCA90802United States of America, ‏‎800-491-6126
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Good3.7 / 5
Service
Fantastic service
Location
Great location
Value for money
Poor value for money
Cleanliness
Dirty
2194See all 2,194 Hotels.com reviews
From 4,891 reviewsTripAdvisor Traveller Rating

The Queen Mary

Hotel Info: 866-539-8117

from $118
  • Deluxe Room, 2 Single Beds
  • Family Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed (King Cabin)
  • Family Room
  • Deluxe Two Twins
  • Deluxe King Cabin
  • Inside King Cabin
  • Inside Two Twins Cabin
  • Room, 1 King Bed (Inside)
  • Room, 2 Single Beds (Inside)

At a glance

Key facts

Hotel size

  • This hotel has 346 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is Noon
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • 1 per room (up to 25 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking *

Also known as

  • Mary Queen
  • Queen Mary
  • Queen Mary Hotel
  • Queen Mary Hotel Long Beach
  • Queen Mary Long Beach
  • Queen Mary Los Angeles
  • Queen Mary California

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 75.00 per night

Pet deposit: USD 75.00 per stay

  • Resort fee: USD 14.95 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge of USD 40

Self parking costs USD 20 per night with in/out privileges

Valet parking costs USD 22.00 per night with in/out privileges

Refrigerators are available for USD 15.00 per stay

Rollaway beds are available for USD 15.00 per night

Cooked-to-order breakfast is offered for an extra charge of USD 18 per person (approximately)

Pets are allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 150 per stay)

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • 3 coffee shops/cafés
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Arcade/game room
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1936
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site Queen Mary Spa offers guests a variety of popular Long Beach spa packages including the Queen's Royal Secret, Queen for a Day, and the Queen's Royal Day of Beauty.

The day spa is located on the main deck, mid ship, and offers a range of services and treatments, including aromatherapy, facials, skin care, massage, manicures, pedicures, as well as special occasion hair and make-up.

Open Sunday through Saturday; closed on Monday. Advanced reservations are required for treatments.

Recreation

On Site

  • Health club
  • Bicycle rentals on site
  • Personal motorized watercraft on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Segway rental/tour nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

  • The property is a member of Historic Hotels of America.

The Queen Mary’s small print

Also known as

  • Mary Queen
  • Queen Mary
  • Queen Mary Hotel
  • Queen Mary Hotel Long Beach
  • Queen Mary Long Beach
  • Queen Mary Los Angeles
  • Queen Mary California

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 75.00 per night

Pet deposit: USD 75.00 per stay

  • Resort fee: USD 14.95 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge of USD 40

Self parking costs USD 20 per night with in/out privileges

Valet parking costs USD 22.00 per night with in/out privileges

Refrigerators are available for USD 15.00 per stay

Rollaway beds are available for USD 15.00 per night

Cooked-to-order breakfast is offered for an extra charge of USD 18 per person (approximately)

Pets are allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 150 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 2194 reviews

The Queen Mary
Good3.0 / 5
Eh ok
Could hear the people talking in the room next to us
1 night romance trip
The Queen Mary
Excellent4.0 / 5
Nice for a short stay.
The ship is older, but nice, the only real problems I had was the condition of the bathroom, which had loose tiles and obvious water damage, and the shower head was set way too low on the wall for anyone over six feet tall.
2 night romance trip
The Queen Mary
Excellent4.0 / 5
great old ship, thin walls, overpriced parking
Loved our stay and room. Be aware walls are paper thin and you can hear literally every word your neighbor says, while they ask you to be mindful of others in a brochure in your room I think they should reiterate the point to every guest at check in. Also they completely gouge hotel guest overnight parkers, $18 for a whole day if you're visiting the ship but $20 overnight and don't even have dedicated parking. If we're going to be charged extra on top of already paying our nightly hotel bill we need dedicated parking. 3 times we had to park way away because about 6 spaces were for electric cars and not once was there an electric car parked there to charge. Yet another inconvenience for your "guests"
6 night trip
The Queen Mary
Fair2.0 / 5
Bad Experience stayed at hotel prior to cruise
First: Check n room I paid for wasn't ready-upgrade to room with window smaller bed than I paid for. 2nd: TV didn't work the entire stay 3rd: Food was great 4th: Process of Hold on room exceed most hotels and after 5 days total pay $111.00 but hold on credit $275
1 night family trip
The Queen Mary
Good3.0 / 5
I love the way they have kept the ship as original as possible. The A/C in our room didn't work, the WiFi didn't work, and the TV remote control didn't work.
1 night romance trip

See all reviews

The Queen Mary

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