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The Queen Mary

3 stars3 stars
1126 Queens HwyLong BeachCA90802United States of America, 800-491-6126
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Good3.6 / 5
Room
Room needs to be improved
Location
Great location
Service
Fantastic service
Value for money
Value for money could be better
2281See all 2,281 Hotels.com reviews
From 5,783 reviewsTripAdvisor Traveller Rating

The Queen Mary

Hotel Info: 866-539-8117

from $119
  • Standard Room, 1 Twin Bed
  • Deluxe Room, 2 Twin Beds
  • Family Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed (King Cabin)
  • Family Room, 2 Twin Beds
  • Standard Room, 1 Single Bed
  • Deluxe Two Twins
  • Deluxe King Cabin
  • Inside King Cabin
  • Inside Two Twins Cabin
  • Room, 1 King Bed (Inside)
  • Room, 2 Twin Beds (Inside)
  • Deluxe Room, 1 King Bed, View
  • Suite
  • Suite

At a glance

Key facts

Hotel size

  • This hotel has 346 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is noon
  • Express check-in/out
An adult age 18 or older must assume all liability for the booking.

In the hotel

Things to do
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Arcade/game room
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1936
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site Queen Mary Spa offers guests a variety of popular Long Beach spa packages including the Queen's Royal Secret, Queen for a Day, and the Queen's Royal Day of Beauty.

The day spa is located on the main deck, mid ship, and offers a range of services and treatments, including aromatherapy, facials, skin care, massage, manicures, pedicures, as well as special occasion hair and make-up.

Open Sunday through Saturday; closed on Monday. Advanced reservations are required for treatments.

Recreation

On Site

  • Health club
  • Bicycle rentals on site
  • Personal motorized watercraft on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Segway rental/tour nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Recent reviews

Good 3.6 /5 from 2281 reviews

The Queen Mary
Good3.0 / 5
It's ok...the rooms are all different.
All the rooms are different. Our 1st room awful but the front desk staff was awesome to show me 2 other rooms to try. Great staff. Love walking the decks and the history. But the rooms are definitely not the Hilton. Central air no way to change temp. Showers are antiques. Just depends if you can appreciate the history. One night was enough for us.
2 night romance trip
The Queen Mary
Outstanding5.0 / 5
Loved the Queen Mary
Had a wonderful stay. Friendly staff and good food.
1 night trip
The Queen Mary
Outstanding5.0 / 5
Awesome stay
It was a layover before our cruise on Princess cruise line.
1 night romance trip
The Queen Mary
Excellent4.0 / 5
The ship is an historical marvel, and for that reason, alone, it's worth the trip. But vessel maintenance is egregious! The paint, especially the upper white band, is failing off in great chunks, and, generally, it looks as if the ship is only a short time from the breakers. I hope the current management outfit and the city of Long Beach can find a way to restore the Queen Mary to something resembling her former elegance.
1 night family trip
The Queen Mary
Excellent4.0 / 5
Queen Mary full size bed hotel room, B317
Room was clean and very nice for the age and the period décor. Room was clean. Only thing I didn't like was the thin walls where I could hear everything the next room was saying (they weren't shouting or yelling). But there was a disclaimer and warning saying why it was happening. This did still cause me to wake up early when the next room woke up and they started talking at 6:30am (I didn't want to get up until 9:30am). The soap dish in the shower was broken, but I didn't need it anyway (I reported it to the front desk at checkout). Some reviews complain of "outdated décor", but that's the point of going to a hotel like this, and I thought it was charming. They also were willing to check and hold my bag after checkout so I could continue to tour the ship. Great service from the staff. Would stay again.
1 night business trip

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The Queen Mary

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