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Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

Property class: 5 and above
Adults-only beachfront property with spa, near Iberostar Cancun Golf Course

Choose dates to view prices

At Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!, you can spend time at the beach enjoying beach umbrellas, yoga, and volleyball, plus you'll be within a 10-minute walk of Iberostar Cancun Golf Course. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Blue Water Grill, one of 6 restaurants, serves farm to table cuisine and is open for dinner. Other highlights at this luxurious property include 7 bars/lounges, a winery, and a nightclub.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Pet friendly
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Winery
  • On the beach
  • 6 restaurants and 7 bars/lounges
  • Full-service spa
  • 6 outdoor pools
  • Hot springs
  • Nightclub
  • 24-hour health club
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
$314 nightly
The total price is $385
May 11 - May 12
Total with taxes and fees

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Tropical View Balcony Double

Tropical View Balcony Double | Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Balcony Double

  • Garden view
  • 415 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Tropical View Balcony King

Tropical View Balcony King | View from room

Tropical View Balcony King

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Balcony Double

Deluxe Ocean View Balcony Double | View from room

Deluxe Ocean View Balcony Double

  • Sea view
  • 415 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | View from room

Deluxe Ocean View King

  • Ocean view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lagoon View Balcony Double

Deluxe Lagoon View Balcony Double | View from room

Deluxe Lagoon View Balcony Double

  • Lake view
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Lagoon View Balcony King

Deluxe Lagoon View Balcony King | View from room

Deluxe Lagoon View Balcony King

  • Lake view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lagoon View King

Deluxe Lagoon View King | View from room

Deluxe Lagoon View King

  • Lake view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Governor Suite Ocean Front Plunge Pool

Preferred Club Governor Suite Ocean Front Plunge Pool | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Governor Suite Ocean Front Plunge Pool

  • Ocean view
  • 1776 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean Front Plunge Pool Terrace King

View from room

Preferred Club Ocean Front Plunge Pool Terrace King

  • Ocean view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King

Preferred Club Junior Suite Swim Out King | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Swim Out King

  • Ocean view
  • 686 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean Front Terrace King

Preferred Club Ocean Front Terrace King | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Ocean Front Terrace King

  • Ocean view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Ocean Front Plunge Pool Terrace King

Preferred Club Premium Ocean Front Plunge Pool Terrace King | View from room

Preferred Club Premium Ocean Front Plunge Pool Terrace King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Penthouse Suite

  • Ocean view
  • 4704 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Double

Terrace/patio

Preferred Club Junior Suite Ocean Front Double

  • Ocean view
  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | View from room

Preferred Club Junior Suite Ocean Front King

  • Ocean view
  • 686 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front Plunge Pool

Preferred Club Master Suite Ocean Front Plunge Pool | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Master Suite Ocean Front Plunge Pool

  • Ocean view
  • 1066 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Lagoon View Plunge Pool Terrace King

Preferred Club Lagoon View Plunge Pool Terrace King | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Lagoon View Plunge Pool Terrace King

  • Lake view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Ocean Front Terrace King

Preferred Club Premium Ocean Front Terrace King | View from room

Preferred Club Premium Ocean Front Terrace King

  • Ocean view
  • 872 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

View from room

Presidential Suite

  • Ocean view
  • 3337 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Two Bedroom

Presidential Suite Two Bedroom | Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Suite Two Bedroom

  • Sea view
  • 3358 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View Balcony King

Deluxe Ocean View Balcony King | View from room

Deluxe Ocean View Balcony King

  • Ocean view
  • 415 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.3 km
  • Iberostar Cancun Golf Course - 5 min walk - 0.4 km
  • El Rey Ruins - 10 min walk - 0.9 km
  • El Rey Ruins Trailhead - 10 min walk - 0.9 km
  • Delfines Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Ennea Beach Club - ‬11 min walk
  • ‪Zai - ‬3 min walk
  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Restaurant Las Fuentes - ‬5 min walk
  • ‪Hakka - ‬11 min walk

About this property

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

At Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!, you can spend time at the beach enjoying beach umbrellas, yoga, and volleyball, plus you'll be within a 10-minute walk of Iberostar Cancun Golf Course. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Blue Water Grill, one of 6 restaurants, serves farm to table cuisine and is open for dinner. Other highlights at this luxurious property include 7 bars/lounges, a winery, and a nightclub.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

At a glance

DONE

Hotel size

    • 487 rooms
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (1 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • Golf privileges
  • On the beach
  • Beach yoga
  • Beach volleyball
  • Hot springs
  • Public winery tours
  • Shopping
  • Pool table
  • Table tennis
  • Access to nearby outdoor pool
  • Free use of nearby fitness center
  • Golfing nearby
  • Hot springs nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 1995
  • ATM/banking
  • Garden
  • Terrace
  • Communal living room
  • 24-hour health club
  • Adjacent to a golf course
  • 6 outdoor pools
  • Designer stores on site
  • Full-service spa
  • Nightclub
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Winery on site
  • Wine tasting room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Reception hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 51
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 50+ Mbps)
  • Phone

Food and drink

  • Meal delivery service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Secrets Spa has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs open between 9:00 AM and 5:00 PM.

Dining

Blue Water Grill - Overlooking the garden, this steakhouse specializes in farm to table cuisine and serves dinner only.
Himitsu - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Olio Terrace & Restaurant - This fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Open daily.
El Patio - Overlooking the ocean, this restaurant specializes in local cuisine and serves dinner only. Open daily.
Bordeaux - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

Fees & policies

Renovations and closures

The property will be renovating from November 15 2025 to March 31 2026 (completion date subject to change). The following areas are affected:
  • Spa

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the property will make every effort to minimize noise and disturbance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 65 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Hot springs access available from 9:00 AM to 5:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Oasis Sens Adults
Oasis Sens Adults Only
Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only All Inclusive Cancun
Oasis Sens Adults Only Cancun
Oasis Sens All Inclusive
Grand Oasis Sens Adults All Inclusive Cancun
Grand Oasis Sens Adults All Inclusive All-inclusive property
Grand Oasis Sens Adults Cancun
Grand Oasis Sens Adults
Grand Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only Inclus
The Sens Cancun All Inclusive
Oasis Sens Inclusive Inclusive
Grand Oasis Sens Adults Only All Inclusive
Grand Oasis Sens - Adults Only All Inclusive Cancun
Grand Sens Cancun by Oasis Adults Only All Inclusive

Frequently asked questions

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! offer free cancellation for a full refund?

Yes, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Yes, there are 6 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Yes, pets are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Yes, there's free self parking.

What are the check-in and check-out times at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

No, this property doesn't have a casino, but Dubai Palace Casino (22-min drive) and Royal Yak Casino and Sports Book (22-min drive) are both nearby.

What is there to do at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! and nearby?

Have fun with onsite activities like volleyball and beach yoga. Additional recreation onsite includes volleyball and hot springs. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 6 outdoor swimming pools. Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! also has 7 bars, a nightclub, and a winery, as well as a 24-hour health club, a sauna, and a garden.

Are there restaurants at or near Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Yes, there are 6 onsite restaurants, featuring farm to table cuisine and garden views.

What's the area around Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! like?

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! is located on the waterfront in Zona Hotelera, a short 8-minute walk from Iberostar Cancun Golf Course and 12 minutes' walk from Delfines Beach.

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Reviews

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! Reviews

8.4

Very Good

9.2

Cleanliness

8.2

Amenities

9.8

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The beach was very clean with nice waves and a great view from the pool. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

Verified

8/10 Very good

it was a great stay
Joshua, 7-night trip
Verified

10/10 Exceptional

Beautiful place to be
Roberto, 3-night trip
Verified

10/10 Exceptional

Delicious hotel restaurants and variety. Luxury bed linens and the view was breathtaking.
CATHERINE NOLLEY, 4-night trip
Verified

10/10 Exceptional

Overall could not be more impressed! Room, staff, food was excellent. Highly recommend!
Michelle, 5-night trip
Verified

10/10 Exceptional

The staff were the best ever. Everyone was so nice and helpful. Room was beautiful with fantastic views
Kevin Lane, 4-night trip
Verified

10/10 Exceptional

Awesome spot! Would 100% to back again.
Kathryn, 1-night trip
Verified

8/10 Very good

The staff was the best part of our trip. They were wonderful! It’s a new resort and of course there is a learning curve. The food was great in most of the restaurants, especially Bordeaux and Olio.
Ocean front preferred club terrace with plunge pool
Susan M, 6-night trip
Verified

10/10 Exceptional

The whole facility and of course the ocean is beautiful at this resort. What stood out the most was the kindness and professionalism of their staff. Good job, we had a great stay. Jesse Alexander
Jesse Thomas, 4-night trip
Verified

2/10 Poor

Service was awful, false representation of the resort. Will be requesting compensation after multiple attempts to fix the concerns
Laura, 7-night trip
Verified

10/10 Exceptional

everything
Fadel, 4-night trip
Verified

6/10 Good

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.
Cesar, 4-night trip
Verified

8/10 Very good

A little misleading- it’s a grand RE-OPENING. It’s a remodel, not a brand new resort, like we thought. Restaurants at this resort were really good, but the Coco Cafe had Walmart-style desserts only. Since the remodel is still going on you would think the price would be less, since you have to hear all the noise and construction. And since there’s no spa yet, the massage was done in one of the regular rooms but we still paid full price for it. Sadly the poolside loungers didn’t have cushions so they are hard to lay on for more than 15 min. Would be great to have that. Oh and drinks are all super watered down and are not top shelf, even if you request it. Only the restaurants had good authentic drinks. All the staff were incredibly nice, not one bad experience. We had a great time overall.
Valeriya, 7-night trip
Verified

4/10 Fair

First of all my expectation of a brand new resort that just opened would’ve had much nicer amenities, much cleaner property. There was constantly food in the doorways in the staircases. There was one plate of food that stayed there for three days straight in the staircase that we were using. The staff was great. They were nice. But drinks didn’t come fast enough. Things are very slow. The roof service was horrendous food. It was not even gas station level food. They shouldn’t serve that food to anyone. The restaurants were good. The breakfast was good. We had one dinner that we were willing to try And were pleasantly surprised. The biggest problem was some very young maybe teenagers that stayed next to us and for two nights straight we had to complain to the front desk about all the noise up to three 4 AM. It was not a good time at all.
Steve, 5-night trip
Verified

8/10 Very good

Just came back from a 5 night NYE weekend trip to Secrets Mirabel Cancún. The experience was great and the staff is top notch, but this is a new resort with some growing pains. First not all the restaurants were open, during our stay two restaurants were closed. The facility is also not 100% open, there were parts of the resort where construction was still going on and was not open to guests. Also on our third day there’s was some sort of sewage line breakage and we can smell the human waste spillage from floor one and in the elevators (preferred tower, the new building), which was not pleasant. But overall the food was excellent and the service is top notch. My only advice for travelers is whatever you do, DO NOT fall into their world wide membership (it’s essentially time share) presentation trap. They’ll offer you some resort cash and some romantic dinner, it was over 2 hours or our time and the benefits are so hard to claim just not worth it. You’re on vacation, so do not waste your time with their sales pitch, instead enjoy their beautiful pool and embrace the amazing ocean front views.
Jae, 5-night trip
Verified

2/10 Poor

My friend and I would like to request a refund. We both became sick for three days, likely from the food or the water. On the way home, my friend vomited on the plane, and I was sick in the washroom due to stomach issues. The air conditioning in our room did not work for all seven days of our stay. Although the staff attempted to fix it, they were unable to, and we were not offered another room despite our request. Our room was never cleaned unless we called. Every day after returning from the beach around 5 p.m., we had to contact room service, and they would only come between 8–9 p.m. In addition, the fridge was never refilled during our stay. The food was extremely disappointing—only the breakfast was acceptable. I was eating only once a day because the rest of the food was not good. My friend and I will never return to this hotel. We are requesting a full refund, please
Yael, 6-night trip
Verified

6/10 Good

For an old rehashed resort it is not terrible. Just not something you'd typically expect for a secrets resort. The grounds are kept clean and the property is in very good shape. Room was pretty nice, with nice looking/quality furniture. We stayed at the club/preferred level ocenfront room. It is worth the extra money for the room, you pretty much get nothing else special for being at the preferred level. The main difference (for us) is access to the a la carte breakfast restautant at Olio. It is the same exact food as the buffet. So nothing special, needs improvement for sure. The location of the restaurant itself is decent considering how the hotel is designed (old outdated design but recently renovated). It is the only place for breakfast looking at the ocean. The preferred pool area (at the time we were there) was open to all guests which waters down the "specialness" since it is open to everyone. I can see why since the pools are so small and there is certainly not enough room for the regular level guests. It is comical actually. There is more empty space rather than pool/lounger area. Good thing we are not pool people. If you are AVOID this place like the plague. Unless you like tiny pools. It was nice to have shade at the beach as they have those palapas. The neighboring hotels did not have any umbrellas or palapas at the beach. Big win there. Overall a pleasant stay, but I would not recommend it better options in cancun
joao, 4-night trip
Verified

10/10 Exceptional

Excelente atención de toooooodos. Nos encantó el servicio en Check inn de Bianca fabuloso. Te reciben con una toalla y tu vino espumoso. Hay Excelente comida y calidad de vinos y licores. Nos quedamos con el gusto de ir al Tepanyaki pero todos los restaurantes sin reserva eso me fascina en un hotel. Elvis el mesero excelente en camastros. En prefered los chicos te arman tu camastro no tienes q ir a separar SIEMPRE había camastros 10 de 10
KARINA R, 2-night trip
Verified

8/10 Very good

Adrian, 1-night trip
Verified

10/10 Exceptional

Marlecia, 4-night trip
Verified

10/10 Exceptional

Jake, 3-night trip
Verified

10/10 Exceptional

Mabel, 2-night trip
Verified

10/10 Exceptional

Gurman, 1-night trip
Verified

6/10 Good

micah, 6-night trip
Verified

2/10 Poor

Andy, 2-night trip
Verified

10/10 Exceptional

Emily, 7-night trip