Guests
All properties in Vitoria-Gasteiz, Basque Country, Spain

Hotel Silken Ciudad de Vitoria

City-center Lovaina hotel with restaurant

  • Free WiFi
From
$69

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • Hotel Silken Ciudad de Vitoria
  • Hotel Silken Ciudad de Vitoria
  • Double Room (Parking Included) - Living Area
  • Suite, Balcony - Bathroom
  • Hotel Silken Ciudad de Vitoria
Hotel Silken Ciudad de Vitoria. Image 1 of 89
1 / 89Hotel Silken Ciudad de Vitoria
Portal De Castilla 8, Vitoria-Gasteiz, 1008, Alava, Spain
8.8.Fabulous.
  • We've had a very pleasant stay at this hotel. Nice lobby and nicely decorated rooms. The…

    Jul 19, 2021

  • Not really a 4 star hotel . I travel alot and stay in hotels 3 times per month. The…

    Dec 30, 2020

See all 327 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Quiet
  • Parking available
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 149 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Self parking
  • 24-hour front desk

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Lovaina
  • Florida Park - 3 min walk
  • Cathedral of Mary Immaculate - 5 min walk
  • Armory Museum of Alava - 6 min walk
  • Palace of Ajuria Enea - 6 min walk
  • Virgen Blanca Square - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Club Double Room (Silken Club)
  • Standard Room (extra bed for an adult)
  • Junior Suite
  • Standard Room
  • Suite, Balcony
  • Double Room Single Use
  • Club Double Room Single Use (Silken Club)
  • Standard Double Room (extra bed for a child)
  • Double Room Single Use (Parking Included)
  • Double Room (Parking Included)
  • Suite, Balcony (1 adult)
  • Junior Suite (1 adulto)

What’s around

Landmarks

  • In Lovaina
  • Florida Park - 3 min walk
  • Cathedral of Mary Immaculate - 5 min walk
  • Armory Museum of Alava - 6 min walk
  • Palace of Ajuria Enea - 6 min walk
  • Virgen Blanca Square - 8 min walk
  • Monumento a la Batalla de Vitoria - 8 min walk
  • Bellas Artes Museum - 9 min walk
  • Plaza de Espana - 9 min walk
  • Statue of The Wayfarer - 10 min walk
  • Church of San Miguel - 10 min walk

Getting around

  • Vitoria (VIT) - 24 min drive
  • Vitoria (VIO-Vitoria-Gasteiz Train Station) - 10 min walk
  • Vitoria-Gasteiz Station - 10 min walk
  • Nanclares-Langraiz Station - 22 min drive
map
See on map
Portal De Castilla 8, Vitoria-Gasteiz, 1008, Alava, Spain

At a glance

Hotel size

  • This hotel has 149 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 15 per day)

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Coffee shop/cafe
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Golfing nearby

Working away

  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 26-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Vitoria - This restaurant serves lunch and dinner. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 15.00 per person (approximately)

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 15 per day

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

This property is licensed under an applicable law.Property Registration Number HVI00344

Also known as

  • Silken Ciudad
  • Silken Ciudad de Vitoria
  • Silken Ciudad De Vitoria
  • Hotel Silken Ciudad de Vitoria Hotel
  • Hotel Silken Ciudad de Vitoria Vitoria-Gasteiz
  • Hotel Silken Ciudad de Vitoria Hotel Vitoria-Gasteiz
  • Silken Ciudad Hotel
  • Silken Ciudad Hotel Vitoria
  • Silken Ciudad Vitoria
  • Silken Hotel Vitoria Gasteiz
  • Silken Ciudad Vitoria Hotel Vitoria-Gasteiz
  • Silken Ciudad Vitoria Hotel
  • Hotel Silken Ciudad Vitoria Vitoria-Gasteiz
  • Hotel Silken Ciudad Vitoria

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hotel Silken Ciudad de Vitoria does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 15 per day.
  • Sorry, pets aren't allowed.
  • You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Vitoria. Nearby restaurants include La Mafia (3-min walk), Zaldiaran jatetxea (3-min walk), and Japonés (3-min walk).
  • Hotel Silken Ciudad de Vitoria has a garden.
8.8.Fabulous.
  • 8.0.Very Good

    Coffee/tea service available in room, but only had plastic cups. Asked for china cups which we received, but had to ask on multiple occasions. Also requested and received wash clothes.

    3 night romance trip, Feb 17, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Very nice hotel and Vitoria has a beautiful old town right around the corner. The lobby is full of white couches and people talking, it was a happy place.

    Jessica, 2 night trip, Nov 1, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location just outside of city center. They also have their own garage for car parking

    1 night romance trip, Sep 25, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The location was not ideal (2nd floor near street corner with beeping noise from crosswalk — perhaps for hearing impaired crossing), but if you don’t mind walking you can get to most places of cultural interest as well as eating and shopping.

    1 night romance trip, Aug 14, 2019

    Verified Expedia guest review

  • 6.0.Good

    Location was great -- would be nice to have coffee in room when paying $300 a night, but nope. And staff gave bad advice about where to change money (actually, perhaps the hotel could offer that too, since there are no nearby places for currency exchange).

    Wade, 4 night romance trip, Jul 10, 2019

    Verified Expedia guest review

  • 6.0.Good

    So so....

    1 night trip, Apr 22, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Very good. Nice location in the city. Good prices.

    Michael, 1 night romance trip, Jul 13, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It was amazing

    Héctor, Romance trip, Apr 15, 2017

    Verified Hotels.com guest review

  • 8.0.Very Good

    Vitoria with family

    Good hotel, good service, near downtown.

    Frédéric, Family trip, May 2, 2017

    Verified Hotels.com guest review

  • 8.0.Very Good

    Good

    Good location, comfortable room for a good price. We would come again

    Aude, 1 night trip, Dec 31, 2021

    Verified Hotels.com guest review

See all 327 reviews