6/10 Good
Sep 29, 2023
Dirty and Lack of Safety
Checked in at 2 am and was happy to find someone on staff to greet us. Upgraded the room, which was nice. Though the room was filthy - dog/blond human hair all over the couch. Brown stains on the sheets. Coffee pot had not been washed out (still coffee in it). Hairs all over the bathtub. Floor was dirty (not washed) and had to wear shoes inside. Light over the refrigerator was not working and could see the bare wires. No cable - only digital antennae channels. Toilet paper holder was broken in the bathroom.
When we went to visit the pool on Saturday night, there was a rowdy pool party (kids and teenagers) that was completely out of control - kids running across the pool deck, pushing each other in the pool, eating pizza IN the pool and hot tub and not an adult or staff member doing anything about it. My almost 2 year old was scared and my 8 year old was pushed under the water by another kid and begged me to leave the pool (this was a first). This is a HUGE safety issue and it is fortunate that someone did not get hurt. There was also water in the hallway leading to the pool and I almost slipped and fell. The emergency exit for the pool was also open.
The side door near the laundry (that staff used to go outside and smoke) was also left unlocked ALL day and night, which is also a security issue - someone could walk right in the side door. These issues need to be addressed for the safety of future visitors. I will never stay here again.
Verified traveler
2-night family trip
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