La Quinta Inn Phoenix North, Phoenix

Overall, we felt safe and comfortable at this La Quinta. The pool area is nice, and we were able to access the highway easily to go where we needed to go. We had no problems during our stay.

This is an older motel but has been maintained. We stayed there 2 nights. My son and daughter-in-law, sister-in-law and her friend, nephew and his wife as well as my wife and I stayed there. All but one were pet friendly rooms. My sister-in-law and nephews rooms were ok but can not give a review of them but they did not say anything good/bad about them. Our room was nice, comfortable and everything worked fine. My son and daughter-in-laws room was not. There was a very strange smell when you walked in. At first we thought it was to much room spray they use in pet friendly rooms. The first night was tolerable but the next night was different. That night they found a bug on the floor and killed it. The next morning they found more bugs in their refrigerator and dog food. This was brought to the clerks attention at checkout and was told to contact the GM on Monday because they needed to investigate. My daughter-in-law did so and was told they identified the bugs as beetles. It was stated that seeing it is an outdoor motel they could only refund half of one days rate. It was nice that he did that but I believe this was an standard offer for anyone who complains. If being an outdoor motel and our room was only a few doors away why did we not have the same issue. We had food in our refrigerator as well as dog food. I believe our son's room has some major issues which would explain the strange smell and beetle issues.

The stay was great,close to. Family we visited. comfortable bed,clean room, free wifi,free breakfast was good,wish they had more fruits, it best to eat from 7-7:30 before it gets too busy. I would have rated it 5, but we had to change rooms because the toilet wouldn't flush with out putting water in it, but the front desk service was great to quickly came and check it. the ice machine was way on the other side of the building when moved to second room and the A/C didn't turn off. Had to stay under covers.

Only nice people were the maintenance guy and cleaning lady everyone else was rude and one of the security guys locked everything up early. Not worth the money.

It was a complete last minute stay. No prior planning and when we booked we accidently booked a king when we needed 2 doubles. Staff fixed it at no cost and gave us a choice of 1st or 2nd floor.