NH Ciudad de Santiago

This hotel NH Santiago, is terrible dirt, old furniture, and many things but the photo that Expedia puts on your page does not correspond to the room offered by this talk to the general manager. Expedia did not notify to inform you that it would be changing the date and they will charge one more night Very bad experience the hotel and the service of Expedia

Close to the Salvador subway station. Nice-looking facility, but rooms that have not yet been reconditioned are rather worn-looking - and small. Very good bed, with a lightweight covering. Only a single chair in a 2-room suite. Included breakfast was adequate. Glass of wine at the bar was pricy

The service at front desk is terrible, Mr Yergo Villegas is the person in charge to make miserable my staying. I asked for help several times and he didn't pay attention to my request including bottled water to my room and hot water for my shower. In general the services are terrible, the restaurant offers a menu but they said they have very limited options and only diet sodas. The walls in the room and in general are dirty and the staff is not well trained to attend the guests. Certainly I would never stay again or recommend this property.

The staff at the hotel was wonderful, very helpful. The room was comfortable. The location was great. The only issue was the bathroom. There was mold in the shower, tile not clean, hard to get hot water and it was definitely in need of an update. If that bothers someone, they probably wouldn't want to stay here. Otherwise, good experience.

Excellent location, easy to access, close to downtown and also close to Providencia. Very friendly staff

Good location. Quiet street. Some age on building, but overall we’d come back.

I am familiar w NH from Spain. Their properties in that country are in general much better condition. This particular one is probably a 50+ year old building.. floors creaky, doors hang loose, bathtub with visible, ugly repairs, etc. In short a bit of disappointment

Great location

There was construction noise in the room coming from their upper floors. They stop only after repeated complaining phone calls from our part. Reception was more interested in explaining reasons for noise, than in solving the fact that they should note rent a room with construction noise. Idea is to rest and sleep in a hotel room. Finally, it was solved.

This hotel is perfectly located away from the hustle and bustle of the city center but close enough that you can go for a half an hour walk and find all that you want to see. it is a 10 minute walk from the Buena Vista neighborhood, which has a ton of restaurants and houses the entrance to the cerro san cristobal. They’re also local restaurants very close, right next to the Santander bank, which is very convenient. The staff was very nice and friendly, excellent service at the bar and at breakfast, Enjoyed a very good and full service breakfast. The room was very comfortable, clean, and had a spacious bathroom and separate walkin closet . The only thing I was not happy about with the gym as it is very small with only three or four cardio machines ( two or three treadmills and one or two ellipticals, that was it) and no weights other than the dumbells. It is too bad because they have a very large basement where the gym is, which seems like a waste of space if they’re not using it for machines. In all it was a wonderful experience.