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1 room, 2 adults

Best Western Hospitality Hotel & Suites, Grand Rapids

2.5-star2.5 stars
5500 28th Street SEGrand RapidsMI49512United States of America

Suburban Grand Rapids hotel with indoor pool
  • Free hot/cold buffet breakfast, free WiFi, and free parking
  • Collect nightsFor every 10 nights, get 1 free!
Tasty breakfast
Delicious food
Wellness Area
Great wellness & sports facilities
Great pool
421See all 421 reviews
From 602 reviewsTripAdvisor Traveller Rating

Best Western Hospitality Hotel & Suites, Grand Rapids

from $84
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 Queen Bed, Accessible, Non Smoking
  • Standard Room, 1 Queen Bed, Accessible, Bathtub
  • Suite, 1 King Bed, Non Smoking, Kitchenette

At a glance

Key facts

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 15:00:00-7 AM
  • Check-out time is 11:00:00
  • Express check-in/out
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • No cribs (infant beds)


  • Pets allowed *

  • 2 per room (up to 40 lb)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free airport shuttle (available on request) *


  • Free self parking

  • Extended parking *


  • Free area shuttle within 3 mi

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
Working away
  • 24-hour business center
  • Meeting rooms 3
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Year Built 1970
  • Elevator/lift
  • Picnic area
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Refrigerator
  • Microwave
  • Daily housekeeping
  • Connecting/adjoining rooms available

Best Western Hospitality Hotel & Suites, Grand Rapids’s small print

Also known as

  • Best Western Hospitality Grand Rapids
  • Best Western Hospitality Hotel
  • Best Western Hospitality Hotel Grand Rapids
  • Best Western Hospitality Hotel And Suites
  • Best Western Grand Rapids
  • Grand Rapids Best Western


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: USD 100.00 per stay

Pet deposit: USD 10.00 per day

Optional extras

Extended parking is available for an extra charge

Rollaway beds are available for USD $10.00 per day

Pets are allowed for an extra charge of USD 10 per pet, per day (maximum USD 70.00 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Best Western Hospitality Hotel & Suites, Grand Rapids


  • Patterson Ice Center - 22 min walk
  • Centerpointe Mall - 2.3 mi / 3.8 km
  • Woodland Mall - 2.8 mi / 4.6 km
  • Watermark Country Club - 2.9 mi / 4.6 km
  • Frederik Meijer Gardens and Sculpture Park - 5.9 mi / 9.6 km
  • Calvin College Ecosystem Preserve - 3.7 mi / 5.9 km
  • Forest Hills Fine Arts Center - 4.1 mi / 6.7 km
  • Calvin College - 5.6 mi / 9.1 km

Getting around

  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.) - 10 min drive
  • Grand Rapids Station - 13 min drive
  • Free self parking
  • Extended parking (surcharge)
  • Free airport shuttle
  • Free area shuttle

Recent reviews

Good 7.6 From 421 reviews

Best Western Hospitality Hotel & Suites, Grand Rapids
Comfortable hotel, reasonably priced
The hotel is clean and comfortable. Service was excellent. Breakfast was better than most included breakfasts, with a waffle maker that was easy to use and crisp bacon and hot oatmeal available. The price was very reasonable. We were especially pleased that our room was quiet, despite noisy people next door.
Harriet, us1 night trip
Best Western Hospitality Hotel & Suites, Grand Rapids
Very Good8.0
Best Western
We ended up here two nights, in two different rooms (weren’t planning on staying the second day but plans changed). Our first room was a king room and was comfortable, updated and nice. The second night was a 2-queen room - quite a bit more dated, bathroom small with new sink outside room and older A/C controls. Still good, but a step down from the first night. Breakfast bar was kept up well the first morning, and they were VERY busy. Second morning was lighter number of guests, but they kept running out of food, plates, etc. but overall a nice breakfast. Staff was very friendly and helpful. Pool area is nice. And common areas/exterior was clean
Kathy, us1 night trip
Best Western Hospitality Hotel & Suites, Grand Rapids
Very Good8.0
Good choice for a quick stay.
Service was great, it was quiet and comfortable. Good breakfast buffet. It could use some updating but the room was clean. The pool area was very nice although I did not get to swim. I would stay again.
A Traveler, us1 night trip
Best Western Hospitality Hotel & Suites, Grand Rapids
Not what was advertised
Our air conditioner didn't work and had to have a whole new circuit board put into it. Then refridgerator didn't work. Then the cable doesn't work and there are no channels for children at all. Sat in a bedroom for an hour and a half waiting for maintenance to come fix the TV. I went up to the desk to ask for someone to come again and have set for another half an hour waiting for maintenance . The review for the hotel said that they were blackout curtains there are not. It said they were premium cable channels there are not. We're not thrilled at all if we could cancel one day we would and go somewhere else
kathryn, us2 night trip
Best Western Hospitality Hotel & Suites, Grand Rapids
Disappointed with stay
I reserved a suite. When I arrived at 8:00 and checked in I found the suite had not been cleaned. I was told the computer says it was cleaned. The next suite I found the A/C temp had been set at 66º F, and the coffee maker had not been cleaned since its first use. I returned it to the desk. I asked for a new (in the box) coffee maker. The houseman Enrique, washed two for my choosing. I declined. Enrique provided exceptional service and I commend him. The housekeeping supervisor requires training. The housekeeper that left the temp set at 66ºF requires training on how to leave a room prepared for the arriving guest.
Lacey, us1 night trip

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Best Western Hospitality Hotel & Suites, Grand Rapids

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