Guests
All properties in Charlotte, North Carolina, United States of America

Best Western Plus Charlotte/Matthews Hotel

No-frills Charlotte guestrooms with soaking bathtubs

  • Free buffet breakfast, free WiFi, and free parking
From
$92

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Lobby
  • Lobby
  • Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave - Bathroom
  • Standard Room, 1 King Bed, Accessible, Bathtub - Bathroom
  • Lobby
Lobby. Image 1 of 38
1 / 38Lobby
2501 Sardis Road N, Charlotte, 28227, NC, United States of America
7.0.Good.
  • Laundry room not functioning. I called two days prior and was told there were laundry…

    Apr 16, 2022

  • This place was pretty dumpy! We left a day early and didn’t even care that e we would…

    Mar 30, 2022

See all 550 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Convenient
Easy parking
Quiet
Shopping
  • Free breakfast
  • Free parking
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 88 guestrooms
  • Daily housekeeping
  • Fitness center
  • Business center
  • 24-hour front desk
  • Computer station

For families

  • Rollaway/extra beds (surcharge)
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

What’s around

  • In East Forest
  • McAlpine Creek Greenway - 32 min walk
  • Matthews Community Center - 2.9 mi / 4.6 km
  • Bojangles' Coliseum - 6.7 mi / 10.8 km
  • Ovens Auditorium - 7 mi / 11.3 km
  • SouthPark Mall - 8.3 mi / 13.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Accessible, Bathtub

What’s around

Landmarks

  • In East Forest
  • McAlpine Creek Greenway - 32 min walk
  • Matthews Community Center - 2.9 mi / 4.6 km
  • Bojangles' Coliseum - 6.7 mi / 10.8 km
  • Ovens Auditorium - 7 mi / 11.3 km
  • SouthPark Mall - 8.3 mi / 13.4 km
  • Carolina Courts Indian Trail - 6.2 mi / 10 km
  • The Park Expo & Conference Center - 7 mi / 11.2 km
  • Colonel Francis Beatty Park - 7.1 mi / 11.4 km
  • Phillips Place - 7.7 mi / 12.4 km
  • The Light Factory - 8 mi / 12.8 km

Getting around

  • Charlotte-Douglas Intl. Airport (CLT) - 24 min drive
  • Concord, NC (USA-Concord Regional) - 33 min drive
  • Charlotte Station - 18 min drive
map
See on map
2501 Sardis Road N, Charlotte, 28227, NC, United States of America

At a glance

Hotel size

  • This hotel has 88 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily

Things to do

  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed-captioned TV

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Recreation

On Site

  • Fitness facilities

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby

Fees & policies

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 10.0 per night

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Best Western Charlotte
  • Charlotte Best Western
  • Best Plus Charlotte Matthews
  • Best Western Plus Charlotte/Matthews Hotel Hotel
  • Best Western Plus Charlotte/Matthews Hotel Charlotte
  • Best Western Plus Charlotte/Matthews Hotel Hotel Charlotte
  • Best Western Charlotte Matthews
  • Best Western Charlotte Matthews Hotel
  • Best Western Matthews
  • Best Western Plus Charlotte
  • Best Western Plus Charlotte/Matthews
  • Best Western Plus Charlotte/Matthews Charlotte
  • Best Western Plus Charlotte/Matthews Hotel
  • Best Western Plus Charlotte/Matthews Hotel Charlotte

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Best Western Plus Charlotte/Matthews Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Express check-in and check-out are available.
  • Yes. Nearby restaurants include Steak 'n Shake (15-min walk), Taste of Europe Polish Cuisine (2.1 mi), and Texas Roadhouse (2.2 mi).
  • Have fun with activities like hiking, kayaking, and rafting, and practice your swing at the nearby golf course. Best Western Plus Charlotte/Matthews Hotel also has a fitness center.
7.0.Good.
  • 2.0.Poor

    Disgusting!

    Disgusting pretty much sums up this property. At checkin, the woman checking us in stopped to “refresh” another guest’s room cards instead of finishing with our checkin. The hotel smelled like stale cigarette smoke and urinal cakes. At breakfast, tables were dirty and it appear people off the streets were coming in to eat. One young woman was eating there, had an ankle tracking device and then I saw her in the parking lot in a piece of junk car with a dog. The overall condition of the hotel was dirty and outdated. Will never stay there again!

    1 night family trip, Mar 25, 2022

    Verified Hotels.com guest review

  • 8.0.Very Good

    Clean and just what we needed

    Perfect quick stay for my family. Free breakfast was great!

    Sherry, 2 night family trip, Mar 4, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place to stay!

    Friendly staff and great breakfast! Corridors are clean and smell fresh. Well maintained for an older building.

    Andrew, 7 night trip, Feb 5, 2022

    Verified Hotels.com guest review

  • 4.0.Fair

    Staff is very friendly and helpful.

    Michael, 3 night trip, Jan 26, 2022

    Verified Expedia guest review

  • 4.0.Fair

    I like the location but the bedsheets were dirty. The room wasn’t clean at all.

    Z, 2 night business trip, Jan 20, 2022

    Verified Expedia guest review

  • 8.0.Very Good

    Spacious clean room & bathroom, easy checkin, great full breakfast & convenient location. A few things noticed were tv remote didn’t work (reception supplied a new one), no extra blanket in room (housekeeping supplied one), peeling paint on wall near tv & stain on carpet near fridge. Otherwise all was fine.

    James, 3 night family trip, Jan 19, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice and peaceful stay!

    Jada, 1 night romance trip, Jan 8, 2022

    Verified Expedia guest review

  • 6.0.Good

    Firstly, the room to me is terrible because the carpets and bathroom is wet. No matter where I stepped on, it felt very wet. Finally, I couldn't stand for it and I couldn't feel to stay at the room. So, I had to notify the front desk. The front desk was very kind to help me change to other room which was not wet again. People courtesy is alright, only the room is not really good.

    so, 2 night business trip, Dec 28, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Christmas with Family

    For the most part it was fine. The breakfast was good. The bed was to hard and the pillows for a king size bed were way to small, smaller then a standard pillow. The room could have been cooler, dont think the A/C worked to well.

    Gail, 5 night family trip, Dec 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place for quick getaway

    Tonya, 1 night trip, Dec 18, 2021

    Verified Expedia guest review

See all 550 reviews