Cayo Exclusive Resort & Spa

Photo gallery for Cayo Exclusive Resort & Spa

Primary image
On the beach, free beach shuttle, beach umbrellas, beach towels
On the beach, free beach shuttle, beach umbrellas, beach towels
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Overview of Cayo Exclusive Resort & Spa

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Cayo Exclusive Resort & Spa

5.0 star property
Upscale beachfront hotel with spa, near Plaka Beach

9.8/10 Exceptional

29 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is $516
Price available on 8/30/2022
Map
Elounda, Plaka, Agios Nikolaos, Crete, 720 53
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Free beach shuttle
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach towels
  • Seasonal outdoor pool
For families
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach

Getting around

  • Nikos Kazantzakis Airport (HER) - 54 min drive
  • Sitia (JSH) - 96 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

About this property

Cayo Exclusive Resort & Spa

At Cayo Exclusive Resort & Spa, you can spend time at the beach enjoying the shade from a beach umbrella. The indoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. The Restaurant, one of 4 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a health club.

Languages

English, French, German, Greek, Italian, Russian, Ukrainian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a EUR 40 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 74 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code; front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • This property offers health screenings for COVID-19. Antigen screening is available at no charge, once per stay. PCR screenings are available for EUR 40, once per stay. Additional screenings are available for EUR 20 per antigen screening and EUR 60 per PCR screening. Guests should contact the front desk upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Free beach shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Childcare in room (surcharge)
  • Bed rails
  • Stair gate
  • Outlet covers

What to do

  • On the beach
  • Free beach shuttle
  • Helicopter/airplane tours
  • Private winery tours
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Scooter/moped rentals nearby
  • Winery tours nearby

Working away

  • 3 meeting rooms
  • Conference space (1292 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2020
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An indoor pool
  • Seasonal outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • German
  • Greek
  • Italian
  • Russian
  • Ukrainian

Room amenities

Be entertained

  • 49-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • In-room massage
  • Furnished balcony/patio

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Armonia has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Dining

The Restaurant - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast and dinner.
The Pool Restaurant - Overlooking the ocean and pool, this diner specializes in international cuisine and serves lunch and light fare. Open select days.
Greek Gourmet Restaurant - Overlooking the ocean and pool, this theme restaurant specializes in Greek cuisine and serves dinner only. Reservations are required. Open select days.
The Bar - This bar overlooks the ocean. Open select days.
The Beach House - This beachfront brasserie specializes in international cuisine and serves lunch and light fare. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 120 per vehicle (one-way, maximum occupancy 3)

Renovations and closures

The property is closed during January, February, March, November, December, and April.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 70.0 per day
  • Airport shuttle service for children up to age 12 costs EUR 120 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 6:00 PM
  • The seasonal pool is open from June to October
  • Guests under 14 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a EUR 40 fee; reservations are required for on-site testing.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Cayo Exclusive Resort Spa
Cayo Exclusive Resort & Spa Hotel
Cayo Exclusive Resort & Spa Agios Nikolaos
Cayo Exclusive Resort & Spa Hotel Agios Nikolaos

Frequently asked questions

Overall score and ratings

9.8

Exceptional

9.8/10

Cleanliness

9.5/10

Staff & service

9.5/10

Amenities

9.7/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Every Amazing
Amazing hotel, couldn’t have asked for anything more. Every room has a sea view and private pool which was so relaxing, we also loved to spend time at the beach area which was free to use for hotel guests. Free parking was also a nice touch as well as the shuttle to run us down to the beach and back (or it’s a 5 min walk). The staff were also amazing, nothing was too much trouble. We loved spending our evenings in Plaka, there are lots of restaurants (all really good) and several little shops, we preferred Plaka to the nearby areas of Elounda and Agios Nikolaos.
Kieran, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lesley, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mikael, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Outstanding, friendly team in a beautiful location
I can not say enough good things about the team at Cayo. Rarely have we experienced as good a welcome, as professional yet friendly a team, or as much warmth and can-do from a hotel team. The hotel itself is beautiful, with magnificent views from all around the site. Our room was well-appointed - including it’s own lovely pool - although in October we found all the pools too cold to swim in properly. We would particularly acknowledge Stefania in guest services, who helped us set up a brilliant boat trip, and was generally available for anything we needed, and all the staff at breakfast, who couldn’t have done more. Personally, I’d like to see the hotel push their “eco” agenda further - no one needs tiny plastic shampoo, condition etc bottles anymore. These could be wall-mounted and refilled, as we’ve now seen in many high-end hotels, and towels hung up don’t need to be changed every day, but this is a small point. In general, we would recommend the team and the hotel unreservedly!
The view as you go up the funicular lift!
It’s worth getting up for sunrise!
Zoe, 12-night trip
Verified Hotels.com guest review

6/10 Good

The hotel is great ,but i paid for heated pool and got cold pool.
Benjamin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very attentive staff. Clean and elegant design. Excellent food.
3-night family trip
Verified Expedia guest review

10/10 Exceptional

Lorin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel in crete!
Beautiful Hotel. Best place we have ever stayed in! Can only highly recommend it!
Michael, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Das Hotel besticht durch wunderbares Design und wirklich nettes Personal und Gastfreundlichkeit. Toller Blick auf die Insel Spinalonga und die wunderschöne Bucht.
6-night romance trip
Verified Expedia guest review