Check in process was easy, although an extra $100 was required that I wasn’t counting on. No mention of this when I booked with hotels.com, so I was frustrated. The room was damp and humid. Thought it was just me at first, tried everything to change how it felt, including turning the air off at 2am to try and dry the room out. Our clothes and sheets were damp. The next day I told the front desk and they quickly got me into another room. Second room was much better, no dampness, it was a huge relief!! Booked a refundable room & needed to leave a day early since this stay was for a tournament & we lost out. Hotels.com was refusing to refund my “refundable” room. However the hotel stepped up, & I only had to pay for the nights we stayed & got the money back for the incidentals. Overall, hotel was great. My advice- don’t book through hotels.com, save yourself the headache and book directly with the hotel. Hotels.com is using false advertising, was not willing to work with my “refundable” room, & never mentioned there’d be an extra charge. Customer Service is outsourced to another country, I could barely understand the woman I spoke with & she never veered from her script. I’ll book directly from now on!