816 Hotel KCexperience, Kansas City

Hotel was supposed to have a shuttle to Royals game and they discontinued that without notice on their website. Hotel was supposed to have a happy hour with one free cocktail and they discontinued thqt without notice on their website. Breakfast was supposed to include made to order omelettes and they ran out of eggs. Toilet had a tank leak, so it refilled every 30 minutes. I told the front desk staff, but the maintenance guy was gone for the day. We have stayed at this hotel several times over the years, but this was our last time.

I chose a higher price to stay in a renovated room. The bed was so uncomfortable that neither of us slept all night. It felt like sleeping on the floor. The bathroom door even though it looked more aesthetically pleasing than the other rooms, provided zero privacy. After getting back from the concert we were attending there was no water in the hotel which meant no shower, but most importantly the toilets wouldn’t flush. I might recommend the next time something is wrong with the water in the area that there be a sign put on all elevator doors or at least inside the elevators so that everyone knows what’s going on. We left in the middle of the night instead of staying as did many others.

The hotel is decent. It seemed a bit older than I anticipated, but the bathrooms look pretty new. The staff was friendly. The neighborhood is pretty lively at night.

The room was recently renovated and in good condition. Upcoming arrival, we overheard staff apparently talking poorly about current guests. The windows are thin, and the road noise is fairly loud. Although it is generous that the hotel allows dogs, they barked all night. The sliding barn doors are a convenient feature, however, this room did not have a safety on both sides of the rail and was falling off the end of the rail. The pine deodorant did an adequate job of masking the cigarette smoke stench from a previous guest, but it still smelled like someone smoking in a freshly mopped PineSol lavatory. Thank you for switching rooms. In addition, there were no house keeping for two consecutive weekend nights. It was also generous of the hotel to allow staff to sleep on the porch for more than four hours. Convenient to local landmarks, pubs and restaurants, friendly staff and always ample parking.

Recommended that I stay at this hotel from a friend I was seeing on my KC trip. While it wasn't horrible, it wasn't great. PROS: Free wifi (when it works) Free parking Good location for going around KCMO CONS: Housekeeping failed to clean my room on my final day Refigerator in the room wasn't working at all Wifi went down constantly 2 of the 3 nights I was there Shower/bath plumbing backed up on my final night (and at too late a time to try to get it fixed) If I return to KC I'll likely stay elsewhere.