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1 room, 2 adults

Shangri-La Hotel, Sydney, The Rocks

5-star5 stars
176 Cumberland StreetThe RocksNSW2000Australia

Luxury hotel with 2 restaurants, near Museum of Contemporary Art
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Superb9.0
Room
Great room
Service
Fantastic service
Comfort
Very comfortable
Food
Delicious food
1595See all 1,595 Hotels.com reviews
From 7,307 reviewsTripAdvisor Traveller Rating

Shangri-La Hotel, Sydney, The Rocks

from $164
  • Deluxe Darling Harbour 1 King
  • Deluxe Darling Harbour 2 Twins
  • Deluxe Grand Harbour 1 King
  • Deluxe Grand Harbour 2 Twins
  • Deluxe Opera House, Room, 1 King Bed, City View
  • Deluxe Opera House, 2 Twin Beds, City View
  • Executive Darling Harbour Room, 1 King Bed (High Floor)
  • Executive Darling Harbour Room, 2 Twin Beds (High Floor)
  • Executive Grand Harbour View Room, 2 Twin Beds (High Floor)
  • Executive Opera House City View Room, 1 King Bed (High Floor)
  • Executive Opera House City View Room, 2 Twin Beds (High Floor)
  • Horizon Premier Grand Harbour 1 King
  • Executive Grand Harbour View Room, 1 King Bed (High Floor)
  • Sydney Harbour Suite 1King
  • Horizon Club Darling Harbour Room, 1 King Bed, Business Lounge Access
  • Horizon Club Grand Harbour View Room, 1 King Bed, Business Lounge Access
  • Horizon, Grand Suite, 1 King Bed, Harbor View
  • Premier Sydney Harbour View 1 King
  • Horizon Club Opera House City View Room, 1 King Bed, Business Lounge Access
  • Ambassador Suite
  • Horizon Darling Harbour Suite 1 King
  • Horizon, Suite, 1 King Bed, Tower
  • Suite, Business Lounge Access, Harbor View (The Rocks)
  • Suite, Business Lounge Access, Harbor View (Governor)
  • Presidential Suite, Business Lounge Access, Harbor View
  • Royal Suite, Business Lounge Access, Harbor View
  • Executive Sydney Harbour View Suite 1 King
  • Grand Premier Sydney Harbour View 1 King

What’s around Shangri-La Hotel, Sydney, The Rocks

Top spots nearby

Recommended by this property

  • Museum of Contemporary Art (3-minute walk)
  • Sydney Observatory (3-minute walk)
  • The Rocks Markets (5-minute walk)
  • Circular Quay (5-minute walk)
  • Customs House (5-minute walk)
  • Sydney Opera House (8-minute walk)
  • Sydney Harbour Bridge (8-minute walk)
  • Sydney Tower (11-minute walk)
  • Royal Botanic Gardens (12-minute walk)

Getting around

  • Sydney, NSW (SYD-Kingsford Smith Intl.) - 23 min drive
  • Sydney Circular Quay Station - 10 min walk
  • Sydney Milsons Point Station - 27 min walk
  • Sydney North Sydney Station - 6 min drive
  • Wynyard Station - 8 min walk
  • Martin Place Station - 16 min walk
  • St. James Station - 19 min walk
  • Valet parking (surcharge)
  • Airport shuttle

About Shangri-La Hotel, Sydney, The Rocks

Location.
The Shangri-La Hotel, Sydney is positioned between the Sydney Opera House and Harbour Bridge. Local attractions that are within close proximity include the Circular Quay, Bondi Beach, Taronga Zoo, Star City, Botanical Gardens and the Sydney Aquarium.

Hotel Features.
This hotel in Sydney, The Rocks offers a restaurant, a coffee shop/café and a bar/lounge that is open for drinks. 24-hour room service is also available. Recreational amenities include an indoor pool, a health club with massage/treatment rooms and beauty services, a spa tub, a sauna, and a fitness facility. Business facilities include 1900 square meters of event space consisting of banquet facilities, 19 conference/meeting rooms, a ballroom, and an exhibit space offering small meeting rooms. Complimentary WiFi and wired Internet connections are also available in public areas. Additional hotel amenities include a concierge desk, multilingual staff, and ATM/banking. On-site secure parking with valet service is available for an extra charge.

Guestrooms.
Guestrooms have views of either the Darling Harbour, the Sydney Opera House, the Harbour Bridge, the Sydney Olympic Park, or the beautiful Blue Mountains. Amenities include free WiFi and wired Internet access and a pillow menu. Guests are also provided with a free newspaper and free bottled water.

At a glance

Key facts

Hotel size

  • This hotel has 565 rooms
  • This hotel is arranged over 36 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-in/out
Guests must contact this property in advance to reserve a rollaway bed for travel December 30, 2018-January 2, 2019 (surcharge applies). Contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Spa tub
  • Sauna
Working away
  • Conference space
  • Meeting rooms 19
  • Conference space size (feet) - 20452
  • Conference space size (meters) - 1900
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

CHI BALANCE (1 hour 20 minutes): From AU$175
A massage focusing on vitality, clarity, and peace of mind. Techniques include acupressure and coordinated movements that originate in Tai Chi, with energizing massage for yang stimulation and relaxing massage for yin calm. Pure synergy element oils are used to harmonize chi flow.
Fee may not include tax and is subject to change without notice.

PEARL BRIGHTENING BODY GLOW (1 hour):From AU$170
China has a long history of using pearls to clarify skin and enhance its beauty. It is believed that the valuable minerals and amino acids in the pearl are essential building blocks of collagen and protein used to improve the tone and texture for a youthful appearance. This rich emollient scrub has a brightening effect on the skin, while adding a beautiful smooth glow.
Fee may not include tax and is subject to change without notice.

AUSTRALIAN BOTANICAL RETREAT (2 hours 30 minutes): From AU$330
Inspired by local Australian ingredients, this treatment is rich in essential oils and vitamins. Begin with a mild body polish to remove dry skin cells, then soften with a gentle healing wrap prior to a relaxing 1-hour full-body massage. The finishing touch of lemon myrtle body butter ensures silky and smooth skin.
Fee may not include tax and is subject to change without notice.

CHI VITALITY FACIAL (1 hour): From AU$145
A results-orientated facial that combines western and eastern philosophies for optimum skin and body vitality. Pure aromatherapy, botanical, and herbal extracts will awaken the skin's beauty, leaving the most delicate skin looking calm, vibrant, and healthy.
Fee may not include tax and is subject to change without notice.

ENCHANTED JOURNEY (3 hours): From AU$370
After a long and tiresome journey or a hectic day, to relieve muscular aches and pains and assist your body's natural healing, we recommend this combination of soothing Aroma Bath or Steam Shower, Mountain Tsampa Rub, and CHI Balance Massage.

Aroma Bath or Steam Shower
CHI Balance Massage
Mountain Tsampa Rub

Fee may not include tax and is subject to change without notice.


CHI, The Spa at Shangri-La draws inspiration from the origins of the Shangri-La legend, a place of personal peace, enchantment, and wellbeing. With roots set in the Chinese theory of the Five Elements of metal, water, wood, fire, and earth to harmonise the body's energy, CHI, The Spa at Shangri-La Hotel, Sydney, also includes a selection of treatments that showcases Australia's natural botanical products with their potent therapeutic properties.
CHI, The Spa uses Ila and CHI products.
CHI, The Spa, located on level 2 of the Shangri-La Hotel, Sydney, offers CHI treatments based on principles of restoring balance and harmony to mind and body as inspired by traditional Asian healing philosophies. CHI, The Spa features luxurious private spa suites that create a sense of timelessness where you can indulge the senses, soothe the body, and revitalise the spirit.

Shangri-La Hotel, Sydney, The Rocks’s small print

Also known as

  • Hotel Shangri-La Sydney
  • Sydney Shangri-La Hotel
  • Shangri La Sydney
  • Shangri La Hotel Sydney
  • Hotel Sydney Shangri-La
  • Shangri-La Hotel Sydney
  • Shangri-La Hotel Sydney The Rocks
  • Shangri-La Sydney
  • Shangri-La Sydney Hotel
  • Shangri-La Sydney The Rocks
  • Sydney Hotel Shangri-La
  • Sydney Shangri-La

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: AUD 100 per night

Optional extras

Onsite credit card charges are subject to an extra charge

Valet parking costs AUD 58 per night with in/out privileges

Rollaway beds are available for AUD 155 per night

Buffet breakfast is offered for an extra charge of AUD 42 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Superb 9.0 From 1,595 reviews

Shangri-La Hotel, Sydney, The Rocks
Good6.0
Average at best, definitely not a 5-star hotel
The good: large room, comfortable and large bed, location near the Rocks, view of opera house. The bad: very slow check-in, promised that room would be ready at 1 and would give us a call. Never happened and saw other guests given the same runaround. Somewhat grimy look in bathroom and public areas (dirty carpets, scratched walls). Tv, bedroom light, and hairblower were not working and all needed to be fixed. Could use some serious TLC. Much better options available in the area for the same price (like the four seasons next door). Summary: first and last time in a Shangri La property.
alex, us5 night trip
Shangri-La Hotel, Sydney, The Rocks
Very Good8.0
Great hotel, elevators need repair.
Great hotel and staff. Breakfast was very good but prices are high. We did not eat in the Altitude restaurant because it was more gourmet than my husband can handle. Furniture was definitely a little older than my last visit ten years ago. Overall, our room was quite and comfortable with a beautiful harbor view. The elevators were being repaired or replaced while we were there. This was a major problem when the hotel was full. We had to wait a ridiculously long time before getting in a crammed elevator.
Lisa, us3 night trip
Shangri-La Hotel, Sydney, The Rocks
Good6.0
Not a five-star experience
The room was nice. It was not large, but had a good view. Service was average at best. We called several times for various things (housekeeping, restaurant, front desk and valet) and the phone rang for several minutes without answering. We tried to go to the bar on the top floor and we could not get in, although there were many people there who were not guests of the hotel. Elevators were extremely slow for the full extent of our stay. Overall, this was not a five-star experience by any standard.
Richard, us4 night trip
Shangri-La Hotel, Sydney, The Rocks
Exceptional10.0
The Shangri-La in Sydney was a wonderful hotel to stay in. Great location, beautiful room, and stunning views, especially from the top floor bar. Would definitely stay here again!
A Traveler, us4 night trip
Shangri-La Hotel, Sydney, The Rocks
Exceptional10.0
Suuuuperb hotel ever!!!!
All these smiley faces that I submitted is no lie. The best hotel I’ve stayed so far for my 30 years of life. Staffs were too nice to be true. I told the staff helping my check in that it is the first day of my honeymoon, and they gave me a room with a perfect view (Sydney opera house and the harbour bridge at a perfect spot). Also, they sent us a bottle of champagne and a box of chocolate as a complimentary gift. All the staff I talked on the line were superb nice. Best best hotel ever love ya’ll.
Jung Yoon, us1 night trip

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Shangri-La Hotel, Sydney, The Rocks

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