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Shangri-La Hotel, Sydney, The Rocks

5-star5 stars
176 Cumberland StreetThe RocksNSW2000Australia

Luxury hotel with 2 restaurants, near Sydney Harbour Bridge
  • Free WiFi
Good internet service
Great location
Great room
Bar and Beverages
Standard bar
1071See all 1,071 reviews
From 6,897 reviewsTripAdvisor Traveller Rating

Shangri-La Hotel, Sydney, The Rocks

from $180
  • Deluxe Room, 1 King Bed (Darling Harbour)
  • Deluxe Darling Harbour 2 Twins
  • Deluxe Grand Harbour 1 King
  • Deluxe Grand Harbour 2 Twins
  • Deluxe Opera House, Deluxe Room, 1 King Bed, City View
  • Deluxe Opera House, 2 Twin Beds, City View
  • Executive Room, 1 King Bed (Darling Harbour)
  • Executive Room, 2 Twin Beds (Darling Harbour)
  • Executive Grand Harbour View 2 Twins
  • Executive Room, 1 King Bed, City View (Opera-House)
  • Executive Room, 2 Twin Beds, City View (Opera-House)
  • Horizon, Grand Room, 1 King Bed
  • Executive Grand Harbour View 1 King
  • Executive Suite, 1 King Bed, Harbor View (Grand)
  • Horizon Room 1 King Bed (Darling Harbour)
  • Horizon Grand Harbour View 1 King
  • Horizon, Grand Suite, 1 King Bed, Harbor View
  • Grand Room, 1 King Bed, Harbor View (Grand)
  • Horizon Room 1 King Bed City View (Opera-House)
  • Ambassador Suite
  • Horizon Darling Harbour Suite 1 King

About Shangri-La Hotel, Sydney, The Rocks

The Shangri-La Hotel, Sydney is positioned between the Sydney Opera House and Harbour Bridge. Local attractions that are within close proximity include the Circular Quay, Bondi Beach, Taronga Zoo, Star City, Botanical Gardens and the Sydney Aquarium.

Hotel Features.
This hotel in Sydney, The Rocks offers a restaurant, a coffee shop/café and a bar/lounge that is open for drinks. 24-hour room service is also available. Recreational amenities include an indoor pool, a health club with massage/treatment rooms and beauty services, a spa tub, a sauna, and a 24-hour fitness facility. Business facilities include 1900 square meters of event space consisting of banquet facilities, 19 conference/meeting rooms, a ballroom, and an exhibit space offering small meeting rooms. Complimentary WiFi and wired Internet connections are also available in public areas. Additional hotel amenities include a concierge desk, multilingual staff, ATM/banking, and gift shops/newsstands. On-site secure parking with valet service is available for an extra charge.

Guestrooms have views of either the Darling Harbour, the Sydney Opera House, the Harbour Bridge, the Sydney Olympic Park, or the beautiful Blue Mountains. Amenities include free WiFi and wired Internet access, complimentary cribs, and a pillow menu. Guests are also provided with a free newspaper and free bottled water.

At a glance

Key facts

Hotel size

  • This hotel has 565 rooms
  • This hotel is arranged over 36 floors


  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Valet parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Sauna
Working away
  • Conference space
  • Meeting rooms 19
  • Conference space size (feet) - 20452
  • Conference space size (meters) - 1900
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


CHI BALANCE (1 hour 20 minutes): From AU$175
A massage focusing on vitality, clarity, and peace of mind. Techniques include acupressure and coordinated movements that originate in Tai Chi, with energizing massage for yang stimulation and relaxing massage for yin calm. Pure synergy element oils are used to harmonize chi flow.

Fee may not include tax and is subject to change without notice.

China has a long history of using pearls to clarify skin and enhance its beauty. It is believed that the valuable minerals and amino acids in the pearl are essential building blocks of collagen and protein used to improve the tone and texture for a youthful appearance. This rich emollient scrub has a brightening effect on the skin, while adding a beautiful smooth glow.

Fee may not include tax and is subject to change without notice.

AUSTRALIAN BOTANICAL RETREAT (2 hours 30 minutes): From AU$330
Inspired by local Australian ingredients, this treatment is rich in essential oils and vitamins. Begin with a mild body polish to remove dry skin cells, then soften with a gentle healing wrap prior to a relaxing 1-hour full-body massage. The finishing touch of lemon myrtle body butter ensures silky and smooth skin.

Fee may not include tax and is subject to change without notice.

CHI VITALITY FACIAL (1 hour): From AU$145
A results-orientated facial that combines western and eastern philosophies for optimum skin and body vitality. Pure aromatherapy, botanical, and herbal extracts will awaken the skin's beauty, leaving the most delicate skin looking calm, vibrant, and healthy.

Fee may not include tax and is subject to change without notice.

ENCHANTED JOURNEY (3 hours): From AU$370
After a long and tiresome journey or a hectic day, to relieve muscular aches and pains and assist your body's natural healing, we recommend this combination of soothing Aroma Bath or Steam Shower, Mountain Tsampa Rub, and CHI Balance Massage.

  • Aroma Bath or Steam Shower
  • CHI Balance Massage
  • Mountain Tsampa Rub
    Fee may not include tax and is subject to change without notice.

  • CHI, The Spa at Shangri-La draws inspiration from the origins of the Shangri-La legend, a place of personal peace, enchantment, and wellbeing. With roots set in the Chinese theory of the Five Elements of metal, water, wood, fire, and earth to harmonise the body's energy, CHI, The Spa at Shangri-La Hotel, Sydney, also includes a selection of treatments that showcases Australia's natural botanical products with their potent therapeutic properties.
    CHI, The Spa uses Ila and CHI products.
    CHI, The Spa, located on level 2 of the Shangri-La Hotel, Sydney, offers CHI treatments based on principles of restoring balance and harmony to mind and body as inspired by traditional Asian healing philosophies. CHI, The Spa features luxurious private spa suites that create a sense of timelessness where you can indulge the senses, soothe the body, and revitalise the spirit.


    On Site

    • Sauna
    • Spa tub


    • Bicycle rentals nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Parasailing nearby
    • Sailing nearby
    • Scuba diving nearby
    • Surfing/boogie boarding nearby
    • Windsurfing nearby

    Shangri-La Hotel, Sydney, The Rocks’s small print

    Also known as

    • Hotel Shangri-La Sydney
    • Sydney Shangri-La Hotel
    • Shangri La Sydney
    • Shangri La Hotel Sydney
    • Hotel Sydney Shangri-La
    • Shangri-La Hotel Sydney
    • Shangri-La Hotel Sydney The Rocks
    • Shangri-La Sydney
    • Shangri-La Sydney Hotel
    • Shangri-La Sydney The Rocks
    • Sydney Hotel Shangri-La
    • Sydney Shangri-La


    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Mandatory fees

    Deposit: AUD 100 per night

    Optional extras

    Onsite credit card charges are subject to an extra charge

    Valet parking costs AUD 58 per night with in/out privileges

    Rollaway beds are available for AUD 155 per night

    Buffet breakfast is offered for an extra charge of AUD 42 per person (approximately)

    Airport shuttle service is offered for an extra charge of AUD 120 per vehicle (one way)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    What’s around Shangri-La Hotel, Sydney, The Rocks

    Top spots nearby

    Recommended by this property

    • Museum of Contemporary Art (3-minute walk)
    • Sydney Observatory (3-minute walk)
    • The Rocks Markets (5-minute walk)
    • Circular Quay (5-minute walk)
    • Customs House (5-minute walk)
    • Sydney Opera House (8-minute walk)
    • Sydney Harbour Bridge (8-minute walk)
    • Sydney Tower (11-minute walk)
    • Royal Botanic Gardens (12-minute walk)

    Getting around

    • Sydney, NSW (SYD-Kingsford Smith Intl.) - 20 min drive
    • Sydney Circular Quay Station - 8 min walk
    • Sydney Milsons Point Station - 25 min walk
    • Sydney North Sydney Station - 7 min drive
    • Wynyard Station - 8 min walk
    • Martin Place Station - 17 min walk
    • Town Hall Station - 19 min walk
    • Valet parking (surcharge)
    • Airport shuttle

    Recent reviews

    Superb 9.0 From 1,071 reviews

    Shangri-La Hotel, Sydney, The Rocks
    Found the true Shangri La
    Excellent hotel experience. fabulous room with fabulous views. Location could not have been more perfect. We walked everywhere we wanted to go within Sydney, including the bridge climb, Darling Harbor, Circular Quay, and downtown shopping. All of the staff was friendly and helpful, treating us like we were the most important guests in their hotel. Everything I read in reviews before choosing Shangri La was spot on. Hope to be able to return some day.
    Mary, us6 night trip
    Shangri-La Hotel, Sydney, The Rocks
    We had a corner suite. Full view of Observatory and Sydney Harbor bridge. It was amazing. Bed was comfy. Room was clean. No complaints at all
    Mark, us2 night trip
    Shangri-La Hotel, Sydney, The Rocks
    Disappointing stay-misleading room description
    While the hotel itself was nice, the rooms sold as a premier opera house view was not as advertised. We had to stain our necks to see the view- which we’d paid extra for. We would’ve booked a different room had the details been correct. The staff was not very accommodating when discussing the issue.
    Kevin, us3 night trip
    Shangri-La Hotel, Sydney, The Rocks
    Great experience. Very accommodating to my early check in. Well equipped gym and excellent breakfast buffet. I would definitely stay here again.
    Joseph, us2 night trip
    Shangri-La Hotel, Sydney, The Rocks
    Location, location, location!
    Great location! Bed was comfortable.
    Linda, us3 night trip

    See all reviews

    Shangri-La Hotel, Sydney, The Rocks

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