21c Museum Hotel Chicago

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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of 21c Museum Hotel Chicago

VIP Access
UNESCO Sustainable Travel Pledge

21c Museum Hotel Chicago

4.0 star property
4-star hotel with spa, near John Hancock Center

8.4/10 Very Good

1,027 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
  • Air conditioning
The price is $134
Price available on 8/29/2022
55 East Ontario Street, Chicago, IL, 60611
Main amenities
  • Housekeeping (on request)
  • Near the beach
  • Restaurant
  • Full-service spa
  • 24-hour fitness center
  • Self parking
  • Massage/treatment rooms
  • 24-hour business center
  • 7 meeting rooms
  • UNESCO Sustainable Property
  • 24-hour front desk
  • ATM/banking services
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Coffee/tea maker
Cleaning & Safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Chicago
  • Michigan Avenue - 1 min walk
  • Chicago Theatre - 12 min walk
  • Grant Park - 14 min walk
  • Millennium Park - 17 min walk
  • Lake Michigan - 17 min walk
  • Art Institute of Chicago - 20 min walk
  • Navy Pier - 23 min walk
  • Chicago Riverwalk - 27 min walk
  • Willis Tower - 29 min walk
  • Field Museum of Natural History - 43 min walk

Getting around

  • Chicago Midway Airport (MDW) - 35 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 38 min drive
  • Chicago, IL (PWK-Chicago Executive) - 47 min drive
  • Chicago Museum Campus-11th Street Station - 3 min drive
  • Millennium Station - 15 min walk
  • Chicago Van Buren Street Station - 24 min walk
  • Grand Station (Red Line) - 4 min walk
  • Chicago Station (Red Line) - 7 min walk
  • State Station - 12 min walk

About this property

21c Museum Hotel Chicago

21c Museum Hotel Chicago offers a great location, putting you within a 15-minute walk of Michigan Avenue and Grant Park. You can visit the spa to indulge in deep-tissue massages, body wraps, or Ayurvedic treatments, and Lure Fishbar serves seafood. This upscale hotel is also within a short drive of Millennium Park and Navy Pier. Fellow travelers like that it's just a short walk to public transportation: Grand Station (Red Line) is 4 minutes away and Chicago Station (Red Line) is 7 minutes.


English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 297 rooms
  • Arranged over 17 floors


  • Check-in time from 4:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed (dogs and cats only, 2 per room, up to 50 lbs)*
  • Service animals welcome
  • Restrictions apply*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (USD 46 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant

Traveling with children

  • Children stay free

What to do

  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Windsurfing nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Conference space (10000 square feet)


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • ATM/banking
  • 24-hour fitness center
  • Full-service spa
  • Massage/treatment rooms


  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available


  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 42-inch plasma TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Soothe has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic.

The spa is open daily.


Lure Fishbar - This restaurant specializes in seafood.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 23.48 per accommodation, per night
  • Resort fee inclusions:
    • Spa access (may be limited)
    • Fitness center access
    • Phone calls (may be limited)
    • In-room safe and safe insurance
    • In-room coffee
    • Laundry facilities
    • Additional inclusions

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay


  • Self parking costs USD 46 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

Frequently asked questions

Overall score and ratings


Very Good




Staff & service




Property conditions & facilities



10/10 Exceptional

Great Hotel!
I really like this hotel. It’s so unique, the rooms had great space. The art was so cool. We really enjoyed our stay. The only thing I don’t like are the barn door style bathroom doors. The one in my room didn’t roll easily and it was loud. But that’s not a deal breaker, by any means.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel and location in Chicago
Great hotel in a fantastic location. The front desk staff was very friendly. The bed, bedding and room were comfortable and inviting. I loved having a lounge chair in the room to relax in. Luxury bath products and robes were an unexpected perk.
Denise, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mirella, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Centrally Located Room with a View
Fantastic boutique hotel convenient to everything. Well appointed rooms with a modern vibe and terrific gallery space to get an added bonus of a free museum visit.
Elaine, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review

6/10 Good

Helen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place close to a lot of great eating.
This place is very nice! My second 21C Museum property.
Debra, 1-night family trip
Verified Hotels.com guest review

6/10 Good

abusive pet owner friendly
Everything was good until the last 2 nights when some guests on our floor decided to lock their dog in their room and head out, leaving the dog to bark for hours. I complained to the staff but they said there was nothing they could do. Apparently abusing your dog in this way and disturbing others is ok at this hotel.
Alice, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Not in a 4-star category
The hotel appears to be in financial trouble. The pictures on the site reflect a far shinier product, but the condition of the property is rundown (and things like ice and maid service, are available only upon request). Staff appear overworked. It is advertised as a 4- or 5-star hotel, but falls short. There are properties in the area that are nicer and more up-to-date at the same or even better rate. The art is a nice touch, but does not compensate for the lackluster appeal of the property.
Rhonda, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is our 2nd stay here. Staff have always been so accomodating and friendly. Love that is has an art museum as it give our family the fun wind down to a busy day. Location to mile is fantastic, literally a few steps. Restaurants near by.
1-night family trip
Verified Hotels.com guest review