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Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

5 stars
No 73 Jalan Raja ChulanKuala Lumpur50200Malaysia
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Excellent4.0 / 5
Room
Room is all right
Location
Great location
439See all 439 Hotels.com reviews
From 3,451 reviewsTripAdvisor Traveller Rating

Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

from $65
  • Deluxe Room
  • Club Room
  • Deluxe Room, 1 King Bed
  • Deluxe Room Breakfast
  • Club Room
  • Club Suite

At a glance

Key facts

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time 2 PM-2 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

  • Valet parking *

Offsite

  • Area shuttle *

Also known as

  • Hotel Istana
  • Hotel Istana City Center
  • Hotel Istana Kuala Lumpur City Center
  • Istana
  • Istana City Center
  • Istana Hotel
  • Istana Hotel Kuala Lumpur City Center
  • Istana Kuala Lumpur City Center

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 16 years old are not allowed in the spa.

Parking height restrictions apply.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs MYR 20 per day

Rollaway beds are available for an additional charge

Buffet breakfast is offered for an extra charge of MYR 54 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MYR 250 per vehicle (one-way)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Number of spa tubs - 2
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 19
  • Conference space size (feet) - 689
  • Conference space size (meters) - 64
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Partially open bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Hotel Istana Kuala Lumpur City Center features Ayer Spa, with 10 double and single suites, a couple's spa tub, and separate steam rooms and saunas for men and women. Guests must be at least 16 years old to use spa facilities.

Dining

Urban - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Taman Sari Brasserie - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Trishna Northern Indian - This restaurant serves lunch and dinner.

Hotel Istana Kuala Lumpur City Center, Kuala Lumpur’s small print

Also known as

  • Hotel Istana
  • Hotel Istana City Center
  • Hotel Istana Kuala Lumpur City Center
  • Istana
  • Istana City Center
  • Istana Hotel
  • Istana Hotel Kuala Lumpur City Center
  • Istana Kuala Lumpur City Center

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 16 years old are not allowed in the spa.

Parking height restrictions apply.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs MYR 20 per day

Rollaway beds are available for an additional charge

Buffet breakfast is offered for an extra charge of MYR 54 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MYR 250 per vehicle (one-way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 439 reviews

Hotel Istana Kuala Lumpur City Center, Kuala Lumpur
Good3.0 / 5
Great location, dated hotel.
The hotel and room are pretty old. The room was non smoking, but seemed like it used to be a smoking room. The location of the hotel is very good and walkable to the malls, transit and bars. The service is a little slow.
2 night business trip
Hotel Istana Kuala Lumpur City Center, Kuala Lumpur
Excellent4.0 / 5
Hotel needs better customer service
I stayed in this Hotel for 9 days and checked in with double occupancy but they charged us extra when I had guest. When asked about it Front Deck personals were rude.
8 night business trip
Hotel Istana Kuala Lumpur City Center, Kuala Lumpur
Good3.0 / 5
Asked for a king bed they gave me twins no late check out and charged for a simple local call. Location was good close to jalan alor and nightlife but nothing more about this hotel...
2 night romance trip
Hotel Istana Kuala Lumpur City Center, Kuala Lumpur
Fair2.0 / 5
disappointed. staff gave us two single beds joined together. even after requesting one double bed when making online reservation. not a very romantic stay
2 night romance trip
Hotel Istana Kuala Lumpur City Center, Kuala Lumpur
Poor1.0 / 5
Never Again
It's a two star hotel that is incorrectly marketed as five star. Looks and feels like something from the 1980s, it needs a serious upgrade. The hotel reception staff was extremely unhelpful and clueless. The corridors and bathrooms reminded us of government hospitals in third world countries. It is also located at a very busy junction which makes it difficult to cross the roads with kids. No underpass or skyway connection. Only good thing was the buffet breakfast.
3 night family trip

See all reviews

Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

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