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All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 room, 2 adults

Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
No 73 Jalan Raja Chulan, Kuala Lumpur, 50200, Malaysia

Luxury hotel with 2 restaurants, near Jalan Alor
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
Beach
Beautiful beach
Location
Great location
Breakfast
Tasty breakfast
WiFi
Good internet service

Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

from $38
  • Deluxe Room
  • Club Room
  • Club Suite
  • Deluxe Room (Twin Tower View)

What’s around Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

Landmarks

  • In Bukit Bintang
  • Pavilion Kuala Lumpur - 9 min walk
  • Kuala Lumpur Tower - 13 min walk
  • Berjaya Times Square - 14 min walk
  • Petronas Twin Towers - 17 min walk
  • Jalan Alor - 9 min walk
  • Central Market - 25 min walk
  • Petaling Street Market - 24 min walk

Getting around

  • Kuala Lumpur Intl. Airport (KUL) - 51 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 36 min drive
  • Kuala Lumpur Masjid Jamek Station - 24 min walk
  • Kuala Lumpur Pasar Seni Station - 29 min walk
  • Kuala Lumpur Sultan Ismail Station - 4 min drive
  • Raja Chulan Station - 3 min walk
  • Bukit Bintang Station - 7 min walk
  • Bukit Nanas Station - 13 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
Airport shuttle service is available on request from 11:00 PM to 6:00 AM. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle from 11:00 PM to 6:00 AM *

Parking

  • Free self parking

  • Valet parking *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Number of spa tubs - 2
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 15
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1993
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Bali-Bali Spa has 5 treatment rooms including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Urban - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Taman Sari Brasserie - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.

Songket Lounge - Onsite coffee shop. Open daily.

Hotel Istana Kuala Lumpur City Center, Kuala Lumpur’s small print

Also known as

  • Hotel Istana
  • Hotel Istana Kuala Lumpur City Center Kuala Lumpur
  • Hotel Istana Kuala Lumpur City Center Hotel Kuala Lumpur
  • Hotel Istana City Center
  • Hotel Istana Kuala Lumpur City Center
  • Istana
  • Istana City Center
  • Istana Hotel
  • Istana Hotel Kuala Lumpur City Center
  • Istana Kuala Lumpur City Center
  • Hotel Istana Kuala Lumpur City Center Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 7:00 AM to 8:30 PM.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Guests under 16 years old are not allowed in the spa.

    Parking height restrictions apply.

    Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Staff at the property wear personal protective equipment.

    The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Valet parking costs MYR 25 per day

    Rollaway beds are available for MYR 120 per night

    Full breakfast is offered for an extra charge of MYR 64 for adults and MYR 32 for children (approximately)

    Airport shuttle service is offered for an extra charge of MYR 200 per vehicle. Maximum occupancy 3

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

    • Does Hotel Istana Kuala Lumpur City Center offer free cancellation for a full refund?
      Yes, Hotel Istana Kuala Lumpur City Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Hotel Istana Kuala Lumpur City Center?
      Yes, there's free self parking.
    • Is there a pool at Hotel Istana Kuala Lumpur City Center?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 8:30 PM.
    • Are pets allowed at Hotel Istana Kuala Lumpur City Center?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Hotel Istana Kuala Lumpur City Center?
      You can check in from 3:00 PM to noon. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Hotel Istana Kuala Lumpur City Center?
      Yes, there are 2 onsite restaurants.
    • Is airport shuttle service offered by Hotel Istana Kuala Lumpur City Center?
      Yes, an airport shuttle is available from 11:00 PM to 6:00 AM on request. The charge is MYR 200 per vehicle.
    • What is there to do near Hotel Istana Kuala Lumpur City Center?
      Recommended spots to visit include Jalan Alor (9-min walk) and Pavilion Kuala Lumpur (9-min walk), along with Kuala Lumpur Tower (13-min walk) and Berjaya Times Square (14-min walk).

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    Recent reviews

    Very Good 8.0 From 558 reviews

    Exceptional 10.0
    Nice hotel. Aging, but still nice
    Derek, us2 night trip with friends
    Very Good 8.0
    Great customer service
    The hotel needs some hardware updates (outdated furniture and bathroom fixtures), but the customer service is excellent! Great location as well!
    Ana Maria, us4 night trip
    Exceptional 10.0
    Near to central, good fitness, wide lobby, good attitude at counter.
    Odamura, us3 night trip
    Exceptional 10.0
    8 nights solo at Hotel Istana
    Spent 8 nights here before flying back to Honolulu. The Hotel Istana is geat value with a good location. There's a gym in the basement with sauna, steambath and jacuzzi. the jacuzzi is large but the water is luke warm. Mon, Wed and Fridays for men.The weight room is good with those machine walkers and it's all free for guests. House keeping is great. The bathroom has a large bath with a seperate shower. The TV has radio, 2 Malay Channels. 1 Japanese. BBC 2 Fox Sports and 3 Vision Four Channels for movies and some shows from Discovery Channel, The Breakfast Buffet is from 6:00 am to 10:30 am for about 10 USD and is worth it if you are hungry. There's a large lounge in the center with nightly music and then a Sports Bar on the way to the elevators. Over all The Hotel Istana is great Value and a pleasant place to stay.
    Brian, us1 night trip
    Good 6.0
    Ok, but not a 5 star hotel
    The good: Very friendly staff all around, from check-in to room service. Location was good, just 10 minutes walking distance to Jalan Alor and Pavilion Mall. Lobby is very attractive. Bed was clean and comfortable. The bad: I had to hold the handle for 20 seconds each time I wanted to flush the toilet. Quite a bit of mildew on the bathroom floor and some behind the sink. They really need to fix these problems if they want to call themselves a "5 star hotel."
    Joe, us3 night trip with friends
    Exceptional 10.0
    Style
    Arrived, received and serviced with style! Stay was worth the money and time.
    Gloria, us2 night trip with friends
    Good 6.0
    Old hotel but in good condition for its age
    Service was great. Rooms are good but very noticeable as it doesn't have the convenience features other have.
    Ronald, us2 night business trip
    Very Good 8.0
    Nice hotel, shame about the smokers
    This is an excellent hotel within easy walking distance of the shops & malls at Bukit Bintang, plus the MRT and monorail. However, it is starting to look a little old and is in need of an update. The bed was a bit hard, but the shower was amazing, like being drenched by a warm firehose! The only major issue with this hotel was that they still allowed smoking in the foyer and bar areas. In a sealed aircon room, this makes as much sense as having a 'no peeing' area in a swimming pool. Hopefully this has now changed since the Jan 1st 2019 smoking ban because the smoke made sitting in the bar listening to the live entertainment a rather uncomfortable experience - indeed, we left the bar early to avoid the smell & the smoke, which rather defeats the purpose of having live entertainment to attract customers.
    Paul, us3 night romance trip
    Very Good 8.0
    Good svc n friedly staff. Had room changed due wife not happy with her soft matress. Big room but a bit dated.
    JAMIL, us2 night romance trip
    Exceptional 10.0
    Very nice hotel! Very accommodating staff.
    RaMon, us2 night trip

    Hotel Istana Kuala Lumpur City Center, Kuala Lumpur

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