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Portman Hotel, London

4-star4 stars
22 Portman Square, London, England, W1H 7BG, United Kingdom, 800-491-6126

4-star hotel with restaurant, near Baker Street
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Location
Great location
Breakfast
Tasty breakfast
Service
Fantastic service
Value
Value for money could be better

Portman Hotel, London

More Info: 866-539-8117

  • Business Class Room
  • Standard Room
  • Superior Room
  • Junior Suite
  • Single Room

What’s around Portman Hotel, London

Landmarks

  • In London City Centre
  • Baker Street - 3 min walk
  • Oxford Street - 3 min walk
  • Park Lane - 4 min walk
  • Marble Arch - 5 min walk
  • Hyde Park - 6 min walk
  • Madame Tussaud's Wax Museum - 13 min walk
  • Royal Academy of Music - 15 min walk

Getting around

  • London (LCY-London City) - 23 min drive
  • London (LGW-Gatwick) - 50 min drive
  • London Marylebone Station - 11 min walk
  • London Paddington Station - 18 min walk
  • London Euston Station - 4 min drive
  • Marble Arch Underground Station - 4 min walk
  • Bond Street Underground Station - 9 min walk
  • Marylebone Underground Station - 11 min walk

At a glance

Key facts

Hotel size

  • This hotel has 272 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Barbecue grills
Things to do
  • Fitness facilities
  • Free use of nearby fitness center
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Fireplace in lobby
Accessibility
  • Disabled parking
  • Wheelchair accessible path of travel
  • Assistive listening devices available
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Portman Bar and Grill - This restaurant serves breakfast, brunch, lunch, and dinner.

The Terrace - Onsite cocktail bar. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Portman Hotel, London’s small print

Also known as

  • Portman Hotel
  • Portman Hotel Hotel
  • Portman Hotel Hotel London
  • Portman Hotel London
  • Portman Hotel Hotel
  • Portman Hotel London
  • Portman Hotel Hotel London

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self parking costs GBP 28.80 per day

Buffet breakfast is offered for an extra charge of GBP 21 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.0 From 379 reviews

Good 6.0
Stay was ok.
Bed and room too small, too cold, poor wifi. Staff was great, food good, lobby nice.
us2 night trip with friends
Poor 2.0
Don't stay here
This hotel is exceedingly overpriced for what you get. Within five minutes of being there I had to have my room card changed twice and two complete strangers were complaining to me in the elevator about their awful experiences. I was "upgraded" to a business room.. I'd hate to see what the "average" room was. The room was on average size for Europe, not big. However, it was the tiniest single beds that caught my eye. It was a "double" room so I had two of them, they were maybe a whopping two feet off the ground and barely fit me at 5'6" inches. There was also one electric plug in the entire room, and not near the bed. Forget charging anything while you're there and certainly not your phone next to you at night. The hot water didn't work, and all of the staff were rude. There was a small "balcony" outside the room but it was completely wired shut. I was basically threatened at check in that if I didn't sign up for the breakfast now at 10 pounds it would be 21 pounds if I wanted it in the morning. I was also treated like a criminal, despite the fact I had already paid for the rooms. I was forced to show two forms of ID and fill out paperwork which included the need for my passport information for some reason. This was the fourth hotel I stayed at on this trip and none of the others needed any of this information.
us3 night business trip
Exceptional 10.0
always worth booking this hotel
from check in to check out hotel was excellent. great location for the west end and the breakfast they offer one of the best
Brian, usRomance trip
Fair 4.0
Great hotel but noisey!
The Hotel staff was very friendly and their service was excellent. However, the room was small, the bathroom was tiny and the bathroom did not have wash clothes or an overhead exhaust fan. The floor that we stayed on had neighbors that were very noisy with screaming kids all thru the night and slamming of doors. This happened multiple nights during our stay. Wifi in the room was ok but very slow.
usRomance trip
Good 6.0
So So
The common areas (lobby, bar/restaurant, fitness center are decent but the rooms are very tired. There was a huge stain on the carpeting in the hallway outside of my room that was very unpleasant to look at each morning and night. The doors to the rooms are spring loaded so all night long you hear the sound of doors slamming. The service at the front desk was very good and overall, the staff was attentive. However, they never asked for a credit card for incidentals when I checked in which I felt was odd. One night, I had a drink at the bar with my wife and when we went to close out the tab, the bartender shouted across the bar that we had no card on file and would have to settle before we left. I have no issue with this but the bartender could have been more discreet and he showed very poor judgement and customer service in how he handled this. The location of the hotel is excellent and it's close to shopping, Hyde Park and plenty of restaurants. However, there are plenty of nicer hotel options in the area.
usBusiness trip

Portman Hotel, London

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