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The Ritz-Carlton, Cancun, Cancun

5 stars
Retorno del Rey No. 36CancunQROO77500Mexico, ‏800-491-6126
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Outstanding4.6 / 5
Bar and Beverages
Bar is awesome
Location
Great location
Service
Fantastic service
Value for money
Fairly good value for money
358See all 358 Hotels.com reviews
From 2,131 reviewsTripAdvisor Traveller Rating

The Ritz-Carlton, Cancun, Cancun

Hotel Info: 866-539-8117

from $299
  • Room, 1 King Bed, Ocean View
  • Double Room, Oceanfront
  • Club Level Ocean View King
  • Room, Oceanfront
  • Club Double Room, Oceanfront
  • One Bedroom Oceanview Suite
  • Club Level Ocean Front Double
  • Room, 2 Double Beds, Ocean View
  • Club Ocean View Double Guestroom
  • Club Suite
  • Club Suite, Oceanfront
  • Club Suite, Ocean View
  • Suite, Oceanfront
  • Ocean View Double Guestrooms
  • Club Level Ocean View Double
  • Room, 1 King Bed, Oceanfront
  • Club Level Ocean Front King

At a glance

Key facts

Hotel size

  • This hotel has 365 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi and wired Internet access in rooms *

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking (limited) *

Other information

  • Smoke-free property

Also known as

  • Cancun Ritz-Carlton
  • Ritz-Carlton Cancun
  • Ritz-Carlton Hotel Cancun
  • Ritz-Carlton Cancun Hotel
  • Ritz-Carlton Cancun Hotel Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs USD 20 per night

Rollaway beds are available for an additional charge

Buffet breakfast is offered for an extra charge of USD 33 for adults and USD 16 for children (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 150 per vehicle (roundtrip)

WiFi is available in guestrooms for USD 15 per day (rates may vary)

WiFi is available in public areas for USD 18 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 15 per night (rates may vary)

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 8 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 3
  • Full-service spa
  • Spa treatment room(s)
  • Beach towels
  • Free pool cabanas
  • Tennis on site
  • Spa tub
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 8
  • Conference space
  • Conference space size (feet) - 290626
  • Conference space size (meters) - 27000
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1993
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Water rituals, sea-side massage therapies, body treatments and facials influenced by the healing techniques of the local ancestors as well as ancient cultures from around the world, are delivered in a warm atmosphere enhanced by gracious personal attention.

Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
Guests under 16 are not allowed in the spa.

Dining

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open daily.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Culinary Center - This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open select days.

El Cafe Mexicano - This poolside family restaurant serves breakfast, brunch, and lunch. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts - 3
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Pilates classes on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

The Ritz-Carlton, Cancun, Cancun’s small print

Also known as

  • Cancun Ritz-Carlton
  • Ritz-Carlton Cancun
  • Ritz-Carlton Hotel Cancun
  • Ritz-Carlton Cancun Hotel
  • Ritz-Carlton Cancun Hotel Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs USD 20 per night

Rollaway beds are available for an additional charge

Buffet breakfast is offered for an extra charge of USD 33 for adults and USD 16 for children (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 150 per vehicle (roundtrip)

WiFi is available in guestrooms for USD 15 per day (rates may vary)

WiFi is available in public areas for USD 18 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 15 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

The Ritz-Carlton, Cancun, Cancun

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