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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

The Ritz-Carlton, Cancun, Cancun

5-star5 stars
Retorno del Rey No. 36, Cancun, QROO, 77500, Mexico

Upscale beachfront resort with spa, near Aquaworld
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Exceptional9.4
Beach
Beautiful beach
Food
Delicious food
Room
Great room
Value
Value for money could be better
463See all 463 Hotels.com reviews
From 3,455 reviews

TripAdvisor Traveller Rating

The Ritz-Carlton, Cancun, Cancun

from $332
  • Room, 1 King Bed, Balcony, Ocean View
  • Room, 1 King Bed, Balcony, Oceanfront
  • Club Room, 1 King Bed, Balcony, Ocean View
  • Suite, 1 Bedroom, Balcony, Oceanfront
  • Club Room, 1 King Bed, Balcony, Oceanfront
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Oceanfront
  • Club Room, 2 Double Beds, Balcony, Oceanfront
  • Club Suite, 1 Bedroom, Balcony, Ocean View
  • Club Suite, 1 Bedroom, Balcony, Oceanfront
  • Club Suite, 1 Bedroom
  • Suite, 1 Bedroom, Balcony, Ocean View
  • Room, 1 King Bed, Balcony, Ocean View
  • Room, 1 King Bed, Balcony, Oceanfront
  • Room, 1 King Bed, Ocean View (Club Level)
  • Suite, 1 Bedroom, Balcony, Oceanfront
  • Club Room, 1 King Bed, Balcony, Oceanfront
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Oceanfront
  • Club Room, 2 Double Beds, Balcony, Oceanfront
  • Club Suite, Ocean View
  • Club Suite, Oceanfront
  • Club Suite (Master Suite)
  • Suite, 1 Bedroom, Balcony, Ocean View

What’s around The Ritz-Carlton, Cancun, Cancun

Landmarks

  • In Zona Hotelera
  • Aquaworld - 17 min walk
  • Cancun Interactive Aquarium - 23 min walk
  • La Isla Shopping Mall - 26 min walk
  • Maya Cancun Museum - 30 min walk
  • Ballenas Beach - 1 min walk
  • Marlin Beach - 7 min walk
  • Luxury Avenue Shopping Mall - 11 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive
  • Valet parking (surcharge)
  • Limited parking
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 365 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi and wired Internet access in rooms *

WiFi rated fast

  • Great for browsing, email, gaming, and video chat

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking (limited) *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 8 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Pilates classes on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 290626
  • Conference space size (meters) - 27000
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1993
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • German
  • Japanese
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Kayanta Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Culinary Center - This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open select days.

El Cafe Mexicano - This poolside family restaurant serves breakfast, brunch, and lunch. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Pilates classes on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

The Ritz-Carlton, Cancun, Cancun’s small print

Also known as

  • Cancun Ritz-Carlton
  • Ritz-Carlton Cancun
  • Ritz-Carlton Hotel Cancun
  • Ritz-Carlton Cancun Hotel
  • Ritz-Carlton Cancun Hotel Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun
  • Ritz-Carlton Cancun Resort
  • The Ritz Carlton Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Sanitation services: USD 1.35 per night
  • Resort fee: USD 43.10 per accommodation, per night

Resort fee inclusions:

  • Children's club/arcade access
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room coffee
  • Valet parking
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Valet parking costs USD 20.00 per night

Rollaway beds are available for USD 50.0 per night

Buffet breakfast is offered for an extra charge of USD 35.00 for adults and USD 17.50 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 150.00 per vehicle (roundtrip)

WiFi is available in guestrooms for USD 18.00 per day (rates may vary)

WiFi is available in public areas for USD 18.00 per day (rates may vary)

Wired Internet access is available in guestrooms for USD 18.00 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Exceptional 9.4 From 463 reviews

Exceptional 10.0
We’ll be back!
We loved it! Great location and service.
diana, us6 night family trip
Exceptional 10.0
Fabulous Stay
Fabulous hotel with premium services Highly recommended Great restaurants within the facility and more right across the street
Jeffrey, us6 night romance trip
Very Good 8.0
First class
Great staff. Everything was first class
Dennis, us4 night romance trip
Exceptional 10.0
Ritz Employees Deserve Gold Stars!
The most outstanding feature of the Ritz, by far, is the service. Everyone was so welcoming and really wanted us to have a great vacation. The little extras- welcoming gifts, champagne & chocolate covered strawberries, a "magic mug" for New Years and the unsurpassable beach made our vacation truly exceptional.
Diane, us6 night romance trip
Exceptional 10.0
Very nice stay
It was a very nice stay. The staffs are very friendly and helpful. Although I would love to see if there would be piano in the lobby area so that I could get some practice in.
Eileen, us3 night family trip

The Ritz-Carlton, Cancun, Cancun

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